Why can't I find it?

[greensinestro]

Two incidents that happened at Target today:

SC: I know they have it here. Why can't I find it here? (Outloud to....nobody in particular!)

TE (Target Employee): Can I help you sir?

SC: Why is it when your ad (yes, the Target Employee's ad, yep!) says you have something, it's not here? Why can't I find it?

TE: Well, sir, what exactly are you looking for?

SC: I never can find it when I look.

TE: What are you looking for?

SC: Hickory Farms cheeseballs. I know you have it here, yet you put it somewhere that I can't find it. (Personally, the TE actually does this purposely to this very important customer just to piss him off).


And then, maybe 15 minutes later after this incident, I heard this:

Another SC: Why can't I find it? (Again, to nobody in particular, although she does flag down another TE)

ASC: Why can't I find it? I find honey, sugar, wheat, oat clusters, but I can't find what I'm looking for (and she still hasn't named what she wants, just like the previous SC)

ATE: What are you looking for?

ASC: Molasses. I find everything else from honey, to sugar, to wheat, to oat clusters (yes, she had to run down the list again), but you put the molasses somewhere in a place I can't find it! (Again, another SC where the TE puts something somewhere personally to piss off this very important SC)

Instead of saying "Why can't I find it?" and not saying what "it" is, why don't these people just flag down someone and say, "Excuse me, where might I find......"? Wouldn't that be better than whining outloud to nobody?

[LingualMonkey]

Instead of saying "Why can't I find it?" and not saying what "it" is, why don't these people just flag down someone and say, "Excuse me, where might I find......"? Wouldn't that be better than whining outloud to nobody?

Aren't you psychic? Isn't that one of your job requirements. (Wait...wait...I know what you're going to post in reply...)

[otakuneko]

Why yes, I am faseekik!

[One-Fang]

If they wanted to find the product, that would be the ideal way to go about it, yes. They don't want to 'find the product' though. Well, they want to get it eventually, but that's not their number one priority.

Number one priority is making sure everyone around them knows how pissed off and disappointed they are, and how much Company X sucks.

Hence the random statements for everyone to hear. Don't want to find it - just want you browsing in the next aisle to understand completely how Target has ruined my life.

[DGoddessChardonnay]

Substitute the Litter Box for Target and I can relate somewhat.

Our customers aren't always noted for thinking beforehand . . . now granted some will walk up to you and ask where something is.

But for those few who insist on whining about how they can't find xyz . . . we do have aisle directories up front by the Customer Service desk for that purpose . . .

Same with the ad items . . . we also have copies of the weekly sale advertisement. But most of the time when somebody's insisiting that xyz is on sale for *insert price* they never have a copy of the ad to back them up. And 9 out of 10 times it's NOT IN THE AD because IT AIN'T ON SALE. Most likely, they've mistaken us for the HT around the corner or WM (and they don't run grocery ads in the paper like the other chains.)

At the least the lady who came to my register yesterday afternoon who was trying to find several items was nice about it and was writing down the aisle numbers on her list to make it easier for her.

But some customers . . . *sigh*

[RetailWorkhorse]

Uh....isn't Molasses either in baking or with the syrups?

[DGoddessChardonnay]

Uh....isn't Molasses either in baking or with the syrups?

In some stores both sections could be on the same aisle . . . like my store.

The syrups would be on the baking aisle - at the very end beside the sugar. Molasses would be in that section, along with the Karo corn syrup.

And in other stores, the syrups could be located by the other condiments, such as peanut butter/jelly/honey.

Either association would be logical in my book.