Tweet
Let me set the scene…..
I was in the pharmacy at the local Westfield yesterday picking up my favourite moisturizer. There are 2 checkout counters, one on the left and another on the right, both have 2 registers on them.
The counter on the left had both registers open, on the right, there was a young guy behind the desk CLEARLY NOT OPEN and working on some marked down stock counting and such.
There is a very large sign stating “Please form one queue”
There are customers at each register (piled to the rafters with christmas purchases) and I am the next in line.
Enter SC #1:
A woman with a shopping trolley comes up and instead of getting in line, goes directly to the unopened register and starts to unload her purchases. Sales guys politely tells her he is not open. She backs up and gives me a dirty look because she has to line up behind me. Sales girl comes up and opens the 4th register and before she can say “next” the SC with the trolley has pushed past me to be served first. No “do you mind” or “excuse me”. The poor girl at the counter just gave me a I’m sorry shrug and served the SC. Not her fault and in the great scheme of things I wasn’t too concerned or annoyed.
Enter SC # 2
A woman with her arms full of goods walks straight up to the counter where SC1 is being served and stands behind her. I lean over slightly and say “excuse me, but there is one queue for the checkouts”(by this time there are about 5 people behind me) “Where does it say that?” she practically screamed at me. I calmly pointed the large sign about 2 feet from her face. At least she had the grace to look a little ashamed as she slunk to the back of the queue
I know it’s getting close to Christmas and lots of people are frazzled, but I couldn’t believe 2 SC's in a row. When I was finally served (by the same girl who got SC1) I gave her a huge smile and wished her a good day. God knows she would probably need it
I was in the pharmacy at the local Westfield yesterday picking up my favourite moisturizer. There are 2 checkout counters, one on the left and another on the right, both have 2 registers on them.
The counter on the left had both registers open, on the right, there was a young guy behind the desk CLEARLY NOT OPEN and working on some marked down stock counting and such.
There is a very large sign stating “Please form one queue”
There are customers at each register (piled to the rafters with christmas purchases) and I am the next in line.
Enter SC #1:
A woman with a shopping trolley comes up and instead of getting in line, goes directly to the unopened register and starts to unload her purchases. Sales guys politely tells her he is not open. She backs up and gives me a dirty look because she has to line up behind me. Sales girl comes up and opens the 4th register and before she can say “next” the SC with the trolley has pushed past me to be served first. No “do you mind” or “excuse me”. The poor girl at the counter just gave me a I’m sorry shrug and served the SC. Not her fault and in the great scheme of things I wasn’t too concerned or annoyed.
Enter SC # 2
A woman with her arms full of goods walks straight up to the counter where SC1 is being served and stands behind her. I lean over slightly and say “excuse me, but there is one queue for the checkouts”(by this time there are about 5 people behind me) “Where does it say that?” she practically screamed at me. I calmly pointed the large sign about 2 feet from her face. At least she had the grace to look a little ashamed as she slunk to the back of the queue
I know it’s getting close to Christmas and lots of people are frazzled, but I couldn’t believe 2 SC's in a row. When I was finally served (by the same girl who got SC1) I gave her a huge smile and wished her a good day. God knows she would probably need it
Comment