Seriously???

[thegiraffe]

We went to a fried chicken establishment that hails from Kentucky recently. We just wanted an 8-piece bucket, half original and half extra-crispy.

I went to order while Mom ran to the restroom. While I'm waiting patiently in line, another lady who already has food walks up to complain about an incorrect order (that was the fault of the cashier) and order a side of mashed potatoes, hold the gravy. The entire exchange took 5 minutes....the cashier was trying to figure out what the lady's kid actually wanted on the chicken wrap and then she had to figure out how to put mashed potatoes into the bowl without putting gravy on them. Meanwhile, she was complaining about being tired and having a way too busy schedule. You have a job, lady! Be grateful!

Finally, she gets around to helping us (mom was back at this point). I ordered and made sure to emphasize half original, and half extra crispy. We pay and wait. And wait. And wait. Finally, she comes and gives us a bucket of 8 GRILLED pieces of chicken. I checked, because it looked like she was putting grilled chicken in it from the warmer. I again specified HALF original and HALF extra-crispy. Cue deer-in-the-headlights.

Meanwhile, another family came in wanting to be served, but she couldn't help them because she was having a difficult time counting out 4 pieces of extra crispy and 4 pieces of original. She filled the bucket no less than 5 times, dumping it out and starting again. She obviously either (a) had no idea what individual pieces of chicken looked like (breast from a thigh, for example), or (b) had no idea what she had put in the bucket. We wound up with 8 original, but whatever...we had been in there for like 15 minutes and we were hungry.

We would have said something to the manager, but he didn't even notice how lost she was, even though he was interacting with her while she had the deer-in-the-headlights look.

I like their chicken, I do. We probably won't be going back to that one though. I considered filing a complaint with corporate, but without a caring manager, we doubted it would do any good.

[WhiteWolf]

That's just sad, considering at my probably soon to be former job as a busser and Prep and Portioning (they haven't given me hours for several weeks straight, but I'm not fired yet either), one of the things I had to portion, was Tuscan style Buffalo Chicken wings.

It's not rocket science to put 4 thighs, and 4 wings into each portion bag, twist it, and toss it in the box. and, I had to do that as fast as possible so that I could portion the next thing, or tray rolls, or roll silverware. it takes maybe at most, 10 seconds to do one bag

[Salesmonkey]

Corporate will make the manager care. It's their job. Trust me, the manager will care a whole lot about this after corporate is done.

[EricKei]

If the girl was that new, she was probably either REALLY new, or poorly trained...from the way the manager non-reacted to her, I'd say both, and it's on his head.

[Irving Patrick Freleigh]

I'm seriously shaking my head right here.

Seriously, how can you not manage to butt-fuck your way into putting 4 pieces of grilled chicken and 4 pieces of extra crispy chicken into the bucket?

Did the girl just not know numbers or something? She'd fit right in with my truck unload crew.

As for complaining, I do believe the home of the 11 special herbs and spices franchises its restaurants, so it would be best to find out who owns the franchise and direct your complaint to them.

[fma_fanatic]

It also depends on whether or not the location is franchised. While corporate will take the complaint, they leave it up to the individual franchisees to deal with the problems. This was told to me by a CSR many years ago when I complained about a location. I've learned to avoid the locations that are crappy.

For whatever reason, the one decent location by us closed, so if we want KFC, we have to drive about 10-15 minutes (depending on traffic) out of our way.

[Jay 2K Winger]

Playing devil's advocate here, but she might honestly have just been that tired from a busy schedule. I have had similar such things happen on days when I haven't had a whole lot of sleep (though not for lack of trying to get it) or a very long shift. I start making stupid mistakes and feeling like my IQ dropped fifty points.

No excuse for the manager not doing jack to help out, though.

[Zombi]

I have had similar such things happen on days when I haven't had a whole lot of sleep (though not for lack of trying to get it) or a very long shift. I start making stupid mistakes and feeling like my IQ dropped fifty points.

I know what you mean - I went back to work the day after travelling back from a five day music festival in Germany, which involved drinking a lot, eating terrible food and crawling back to my hotel at 4am. Any and all queries were answered with '...Buh?'
Now I just take the rest of the week off to recover.

[AriRashkae]

Whenever I lose something, I always wonder "what drunken, half-asleep idea for a good place was it this time?" To which my husband wonders why he wasn't home to finally see me drunk. (Haven't been yet, don't ever plan to be. 1 beer a night is enough to make me content.)

But being overtired does result in acting fairly drunk when thinking comes into play.