I was in a D.I.Y store a few nights ago when I saw a well dressed, middle aged woman in the laminated flooring section, she called over a female employee and the following conversation took place.
RW - Rude woman.
FE - Female employee.
YG - Young girl at the service desk.
MS - Male supervisor.
FE: Hello can I help you?
RW: Yes can I get one of the men to help me with this flooring? I just have a few questions.
FE: I easily can help you, what do you want to know?
RW: I just want a man to help me.
FE: I promise you I know just as much these men, (laughing) probably even more.
RW: I want a man to help me.
FE: I know a lot about flooring so theres no need....
RW: (Interrupting) Look I just want a man to help me.
FE: But I can....
RW
Condescending) Noooooooo I want a maaaaaaaaaaan to help me.
FE: Very well. walks off towards the service desk.
A little while later as I’m going through the check-out I spot RW standing at the customer service desk drumming her fingers on the counter.
RW
Angrily) Is someone actually going to come and help me?
YG: Im sorry but FE is the only person available at the moment.
RW: I told you I want a man to assist me.
YG: Well I’m afraid he’s with another customer at the moment.
RW: Sighs, rolls eyes.
Just as I’m finishing MS arrives.
MS: Can I help you with something?
RW: FINALLY, I need some help with laminated flooring.
MS: Okay what do you need?
She pulls out a piece of paper presumably with measurements written on it.
RW: I need to know how many packs of flooring I will need to cover this floorspace and I have to tell you the service in here is just terrible I’ve been waiting for assistance for 15 minuets.
First time I’ve ever heard of a customer refusing to let an employee serve them.
RW - Rude woman.
FE - Female employee.
YG - Young girl at the service desk.
MS - Male supervisor.
FE: Hello can I help you?
RW: Yes can I get one of the men to help me with this flooring? I just have a few questions.
FE: I easily can help you, what do you want to know?
RW: I just want a man to help me.
FE: I promise you I know just as much these men, (laughing) probably even more.
RW: I want a man to help me.
FE: I know a lot about flooring so theres no need....
RW: (Interrupting) Look I just want a man to help me.
FE: But I can....
RW
Condescending) Noooooooo I want a maaaaaaaaaaan to help me.FE: Very well. walks off towards the service desk.
A little while later as I’m going through the check-out I spot RW standing at the customer service desk drumming her fingers on the counter.
RW
Angrily) Is someone actually going to come and help me?YG: Im sorry but FE is the only person available at the moment.
RW: I told you I want a man to assist me.
YG: Well I’m afraid he’s with another customer at the moment.
RW: Sighs, rolls eyes.
Just as I’m finishing MS arrives.
MS: Can I help you with something?
RW: FINALLY, I need some help with laminated flooring.
MS: Okay what do you need?
She pulls out a piece of paper presumably with measurements written on it.
RW: I need to know how many packs of flooring I will need to cover this floorspace and I have to tell you the service in here is just terrible I’ve been waiting for assistance for 15 minuets.
First time I’ve ever heard of a customer refusing to let an employee serve them.




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