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Without going into detail about it, I've spent the last two days screwing around trying to fix a problem with the Greatest Customer's car. We needed to consult an expert (who shall remain nameless, as despite what he did, I still have a lot of respect for him).
The Greatest Customer gave me a number to call, which turned out to be the Expert's cell phone number. He wasn't too thrilled about getting a cold call on his cell, which I can understand, but he helped anyway. He told us what to check next and to call back on his 800 number. OK, fine.
So today, I performed the check and called the 800 number.
Expert: "You know, if you're looking for free help, you need to call my tech line and not the 800 number because this call is costing me money."
Me: I'm sorry? I thought you said to call this number.
Expert: Well it's just that I'm paying for this call right now.
Me: Would you like me to hang up and call back on the other line?
Expert: No no....what'd you find out?
He still helped, but seriously, what the hell? He TOLD ME to call this number, then got upset when I did. You guys know what car this is, and there aren't a lot of them. This guy makes his living servicing them and nothing else. I would think he'd treat his fundamentally limited customer base with a little more respect, especially when they are doing what he asked them to do.
Maybe he's just having a bad day or something, I don't know.
The Greatest Customer gave me a number to call, which turned out to be the Expert's cell phone number. He wasn't too thrilled about getting a cold call on his cell, which I can understand, but he helped anyway. He told us what to check next and to call back on his 800 number. OK, fine.
So today, I performed the check and called the 800 number.
Expert: "You know, if you're looking for free help, you need to call my tech line and not the 800 number because this call is costing me money."
Me: I'm sorry? I thought you said to call this number.
Expert: Well it's just that I'm paying for this call right now.
Me: Would you like me to hang up and call back on the other line?
Expert: No no....what'd you find out?
He still helped, but seriously, what the hell? He TOLD ME to call this number, then got upset when I did. You guys know what car this is, and there aren't a lot of them. This guy makes his living servicing them and nothing else. I would think he'd treat his fundamentally limited customer base with a little more respect, especially when they are doing what he asked them to do.
Maybe he's just having a bad day or something, I don't know.
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