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Inspired by smileyeagle's letter to subway 
I sent this letter to FedEx Office after an experience which really offended me. Backstory: my stupid boss was too lazy to reorder business cards himself after the place we used to get them from went out of business, so I took it upon myself to get them since we really needed them
What followed was a ridiculously annoying experience which, as a lowly CS slave, I probably shouldn't have had to deal with. That's what you get for going above and beyond, folks! Btw, I have known some really exceptional people who worked at Kinkos/FedEx Office and of course no offense is intended towards the company itself.
(Names are changed to protect the annoying jerkfaces)
To: FedEx Office Customer Service
"To Whom It May Concern:
I would like to bring to your attention an unfortunate experience with I had at the FedEx Office location in <where I live>. After placing an order with an associate, John, for business cards, I was told I would be contacted to proof them in the next few days. A week passed and neither I nor my business was contacted regarding the cards. I contacted the FedEx Office location and was informed that I "should have been called" because they were ready to be proofed. No matter, I understand that mistakes do happen. I arrived to proof the business cards. I asked about the possibility of invoicing this order to the owner of the company and the associate, John again informed me that this would not be a problem. He told me that the cards would be ready in one or two business days and that I would be called when they were ready. That day was Thursday; I waited until Wednesday of the next week until I resigned myself to calling and asking about the business cards. I was informed curtly that they had been ready since Monday. I was becoming more and more unhappy with the level of service given to customers at FedEx Office.
When I arrived today to retrieve my business cards, I was served by a portly gentleman who I assumed to be the manager as he was dressed in business casual attire instead of the typical FexEx Office uniform. He seemed rather harried and asked me what I needed without greeting me. When I inquired about being able to invoice this order, the manager's expression turned rather sour and patronizing. He haughtily asked for "the account." I was confused and told him I didn't know what he meant. He sighed exasperatedly and demanded "the account number." I was rather perturbed by his attitude and informed him that I did not have one, but that his associate had led me to believe that invoicing this order would not be a problem. His manner was most unprofessional and extremely insulting when he informed me that it was necessary to have an account with FexEx Office in order to invoice purchases. He strode over to where there were applications for accounts and thrust one at me. At this point I was increasingly unhappy with the service I had received and I told him that I would not need one as we would not be doing business in the future. For this statement I was treated to a smirk, as if my business was the least important thing to FexEx Office. I unfortunately paid for the business cards, but what I should have done was to leave them there and instead go to a place which actually values my business.
Overall, I would like to say that I am highly displeased with the level of customer service I received at FexEx Office. I do not want nor expect reimbursement for my time and inconvenience, but I do wish that no other person ever have to experience what I have been through with what should have really been a simple business transaction."
The only thing I could think of is that I'm a rather short young-looking girl wearing grungy jeans and a t-shirt, so maybe I didn't look "professional" enough for him to take seriously. I just can't believe that everyone is treated like that.
I sent this letter to FedEx Office after an experience which really offended me. Backstory: my stupid boss was too lazy to reorder business cards himself after the place we used to get them from went out of business, so I took it upon myself to get them since we really needed them
What followed was a ridiculously annoying experience which, as a lowly CS slave, I probably shouldn't have had to deal with. That's what you get for going above and beyond, folks! Btw, I have known some really exceptional people who worked at Kinkos/FedEx Office and of course no offense is intended towards the company itself.(Names are changed to protect the annoying jerkfaces)
To: FedEx Office Customer Service
"To Whom It May Concern:
I would like to bring to your attention an unfortunate experience with I had at the FedEx Office location in <where I live>. After placing an order with an associate, John, for business cards, I was told I would be contacted to proof them in the next few days. A week passed and neither I nor my business was contacted regarding the cards. I contacted the FedEx Office location and was informed that I "should have been called" because they were ready to be proofed. No matter, I understand that mistakes do happen. I arrived to proof the business cards. I asked about the possibility of invoicing this order to the owner of the company and the associate, John again informed me that this would not be a problem. He told me that the cards would be ready in one or two business days and that I would be called when they were ready. That day was Thursday; I waited until Wednesday of the next week until I resigned myself to calling and asking about the business cards. I was informed curtly that they had been ready since Monday. I was becoming more and more unhappy with the level of service given to customers at FedEx Office.
When I arrived today to retrieve my business cards, I was served by a portly gentleman who I assumed to be the manager as he was dressed in business casual attire instead of the typical FexEx Office uniform. He seemed rather harried and asked me what I needed without greeting me. When I inquired about being able to invoice this order, the manager's expression turned rather sour and patronizing. He haughtily asked for "the account." I was confused and told him I didn't know what he meant. He sighed exasperatedly and demanded "the account number." I was rather perturbed by his attitude and informed him that I did not have one, but that his associate had led me to believe that invoicing this order would not be a problem. His manner was most unprofessional and extremely insulting when he informed me that it was necessary to have an account with FexEx Office in order to invoice purchases. He strode over to where there were applications for accounts and thrust one at me. At this point I was increasingly unhappy with the service I had received and I told him that I would not need one as we would not be doing business in the future. For this statement I was treated to a smirk, as if my business was the least important thing to FexEx Office. I unfortunately paid for the business cards, but what I should have done was to leave them there and instead go to a place which actually values my business.
Overall, I would like to say that I am highly displeased with the level of customer service I received at FexEx Office. I do not want nor expect reimbursement for my time and inconvenience, but I do wish that no other person ever have to experience what I have been through with what should have really been a simple business transaction."
The only thing I could think of is that I'm a rather short young-looking girl wearing grungy jeans and a t-shirt, so maybe I didn't look "professional" enough for him to take seriously. I just can't believe that everyone is treated like that.
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