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I'm not an animal, please dont treat me as such....

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  • I'm not an animal, please dont treat me as such....

    Wasn’t 100% sure if this belongs in sightings or not, but anyway……….

    BG: We have a mobile dog washer that bathes and grooms our dog for us. We have been using the same guy for about 18months. Over the last few months, I have become more and more reluctant to use him as every time I make an appointment, he makes me feel like it’s such an effort for him to come. That he is doing me a favour by “squeezing” me in. (I always call at least a week ahead to make the appointment) That combined with him usually arriving late started to get on my nerves.

    Anyway, on to the story…..

    Our dog recently had surgery and as such, she was well overdue for a bath. I booked her in for last Tuesday at 4.30pm. 4.30 rolls around, no dog washer. 5pm still no sign. At 5.30 I call him to inquire when he will be there given we had a 4.30 appointment. He says “oh I thought it was just anytime after 4.30” I say “no, it was for 4.30” He is apparently finishing off another customer at the time and I will be his next appointment. (see what I mean about squeezing me in?)

    5.45pm he calls to tell me he will have to reschedule due to bad weather and hail. (Yes it was very overcast and was starting to rain in spots but there was no hail). Anyhoo – I reschedule for Saturday 11am.

    Saturday rolls around and low and behold – he actually arrives on time! So you would think all is good wouldn’t you? As he come up to our front door, rather than knocking, calling out “hello” or, god forbid, ringing the doorbell, he whistled at me! Twice! Not a low volume tweet, but an ear piercing “calling your working dog from across a field” whistle!

    I was absolutely speechless and furious. I am not an animal. If you want my attention, please use the commonly recognized forms that all humans should know! If I hadn’t been so desperate to get the dog bathed I would have told him to go to hell, but I am unable to bath her myself due to a recent back injury and had no other immediate choice.

    I had been willing to give him another go, but that just sealed the deal on our locating another company to groom our dog. It was extremely rude and I really should have said something then and there. I’m kicking myself for not saying anything. I am currently drafting a letter to send to the company regarding his behavior. Probably wont do any good, but I need to do it.

    Thanks for letting me vent…..
    "When did you get a gold plated toilet?"
    "We don't have a gold plated toilet"
    "Oh dear, I think I just peed in your Tuba"

    -Jasper Fforde

  • #2
    I think the best thing you can do is speak with your wallet and go somewhere else.

    Comment


    • #3
      Quoth raw456 View Post
      I am currently drafting a letter to send to the company regarding his behavior. Probably wont do any good, but I need to do it.
      It'll probably do more good than you realize. The reason jerks keep acting like jerks is because nobody calls them on their bad behavior. Like not scolding a puppy for peeing on the rug, they think it's okay to keep doing it.

      But if you let the company know about his behavior, he'll be reprimanded and hopefully learn a lesson. Or be fired and replaced with someone better. Either way is an improvement.
      I don't have an attitude problem. You have a perception problem.
      My LiveJournal
      A page we can all agree with!

      Comment


      • #4
        Quoth XCashier View Post
        It'll probably do more good than you realize. The reason jerks keep acting like jerks is because nobody calls them on their bad behavior. Like not scolding a puppy for peeing on the rug, they think it's okay to keep doing it.

        But if you let the company know about his behavior, he'll be reprimanded and hopefully learn a lesson. Or be fired and replaced with someone better. Either way is an improvement.
        Exactly! Speaking with your wallet and going elsewhere can be good, but only if you also tell them why you're going elsewhere. Especially in a case such as this, where the higher-ups don't see their staff in action, a potentially good business run by great people could go down the tubes. Better they know why customers aren't coming back so they can have a chance to improve, if they really want to.

        Madness takes it's toll....
        Please have exact change ready.

        Comment


        • #5
          Geeze! I hope he's not self-employees, because he needs a higher-up who will jerk his leash!
          "If anyone wants this old box containing the broken bits of my former faith in humanity, I'll take your best offer now. You may be able to salvage a few of em' for parts..... " - Quote by Argabarga

          Comment


          • #6
            I probably should have clarified that this guy runs a franchise of the company, so technically not an employee which is why I said it probably wouldnt do any good. But I will be emailing the head office tomorrow anyway.
            "When did you get a gold plated toilet?"
            "We don't have a gold plated toilet"
            "Oh dear, I think I just peed in your Tuba"

            -Jasper Fforde

            Comment


            • #7
              Quoth raw456 View Post
              I probably should have clarified that this guy runs a franchise of the company, so technically not an employee which is why I said it probably wouldnt do any good. But I will be emailing the head office tomorrow anyway.
              Oh, a franchisee!

              Actually, if the corporation cares about their corporate image, they can really jerk the leash of a rogue franchisee and bring them to heel.

              ^-.-^
              Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

              Comment


              • #8
                I sent my email on Tuesday and actually had a response on Wednesday. They apparently did speak to the franchisee involved and his version of events is that he was whistling at the dog, not us. Considering he has never used this method of addressing the dog previously coupled with the fact that he could not see the dog thru the closed door I find his explanation weak.

                I am pleasantly surprised to have had such a prompt response and if they had another franchisee in the area other than him, I would be will to give them another try, but since they dont, I will find a new dog washer.
                "When did you get a gold plated toilet?"
                "We don't have a gold plated toilet"
                "Oh dear, I think I just peed in your Tuba"

                -Jasper Fforde

                Comment


                • #9
                  Quoth raw456 View Post
                  I am pleasantly surprised to have had such a prompt response and if they had another franchisee in the area other than him, I would be will to give them another try, but since they dont, I will find a new dog washer.
                  Be sure to let them know that you won't be returning to them, but should they get a new franchisee in your area that you would be very interested in returning to their company.

                  ^-.-^
                  Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

                  Comment

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