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This is kind of a sequel to my last thread about my theater experience seeing toy story 1 and 2 and I wanted to know if my friend was an SC or not. personally I think its a bit half and half...
Anyway, saturday we all wanted to see "where the wild things are", but didn't want to go too far out because we all needed to be back relativly early. so we decide to go to the theater that we went to last time. I was not happy about it, but sucked it up. when we got there though, they were sold out... oh well, its a rainy saturday so we should have called ahead. so we decide to go a bit later and order the tickets online.
This theater doesn't work with fandango, they have their very own system they control because they have assigned seating (which is awesome). me and my GF order our tickets no problem, but my friend and his GF have problems. he gets paid via a card (thanks best buy...) but it works like a credit card. it declined over and over, but when he checked his balance money was taken out... wait... what?
Ok... so the system messed up, but luckily it only did it once, so he figured "I'll call, get the tickets since they will see I paid, and all is well"... wrong. he calls and after being transfered and put on hold 3 times he finally gets the manager. she is rude right off the bat, thinking he is trying to scam them. he assures them he has paid and they check their system. they see they are 27 bucks over (which is the price of 2 tickets)... ok... they see they have his money, now its a simple matter of comping the tickets and everyone breaks even. no muss no foul. but she says no. she gives no reason why or why not, just refuses to give him the tickets he paid for.
He has worked in several theaters in california (we are now in philly, but they all work the same) and he knows that if there is even a bit of discomfort, tickets are comped. he explains he isn't asking for free tickets, he already paid, he just wants the tickets he paid for and knows they can do it since he has done it many times before in many theaters that work the exact same way (assign seating and their own online ticket sales). she still refused. he was enraged now (this is where he was kind of an SC blowing up, but considering he lost money in this it's understandable.
Finally he gets fed up, says he wants his money back. she says ok and says it will take 3 days to come back... so now he doesn't have enough for tickets to somewhere else tonight. more frustration. so me and my GF get our refund aswell and we all swear to never go to that theater again. the theater (the building) is nice, good seating and a nice system of assigned seating... but all the employees and managers are idiots, are always understaffed, and never check in the theater to make sure its even running properly. never again... they lost our business forever... but since they are in the middle of university city, I doubt the 4 of us will make any difference to them.
Anyway, saturday we all wanted to see "where the wild things are", but didn't want to go too far out because we all needed to be back relativly early. so we decide to go to the theater that we went to last time. I was not happy about it, but sucked it up. when we got there though, they were sold out... oh well, its a rainy saturday so we should have called ahead. so we decide to go a bit later and order the tickets online.
This theater doesn't work with fandango, they have their very own system they control because they have assigned seating (which is awesome). me and my GF order our tickets no problem, but my friend and his GF have problems. he gets paid via a card (thanks best buy...) but it works like a credit card. it declined over and over, but when he checked his balance money was taken out... wait... what?
Ok... so the system messed up, but luckily it only did it once, so he figured "I'll call, get the tickets since they will see I paid, and all is well"... wrong. he calls and after being transfered and put on hold 3 times he finally gets the manager. she is rude right off the bat, thinking he is trying to scam them. he assures them he has paid and they check their system. they see they are 27 bucks over (which is the price of 2 tickets)... ok... they see they have his money, now its a simple matter of comping the tickets and everyone breaks even. no muss no foul. but she says no. she gives no reason why or why not, just refuses to give him the tickets he paid for.
He has worked in several theaters in california (we are now in philly, but they all work the same) and he knows that if there is even a bit of discomfort, tickets are comped. he explains he isn't asking for free tickets, he already paid, he just wants the tickets he paid for and knows they can do it since he has done it many times before in many theaters that work the exact same way (assign seating and their own online ticket sales). she still refused. he was enraged now (this is where he was kind of an SC blowing up, but considering he lost money in this it's understandable.
Finally he gets fed up, says he wants his money back. she says ok and says it will take 3 days to come back... so now he doesn't have enough for tickets to somewhere else tonight. more frustration. so me and my GF get our refund aswell and we all swear to never go to that theater again. the theater (the building) is nice, good seating and a nice system of assigned seating... but all the employees and managers are idiots, are always understaffed, and never check in the theater to make sure its even running properly. never again... they lost our business forever... but since they are in the middle of university city, I doubt the 4 of us will make any difference to them.
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