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I was at the first floor Welcome Desk.
me:
dh: dick hole (delivery homey)
Andrew: IT assistant (not his real name)
patron 1
patron 2
dh comes in. He is not being an asshole at this point.
dh: I need to deliver this.
me: who is it for.
dh: this person *he hands me paperwork, Andrew is the name on it*
me: *calls Andrew* Andrew, there is a delivery for you.
Andrew: (sounds like he is suprised) Oh. Ok, I'll be back in a min.
So I'm on hold and patrons come up to me to ask questions.
me: hi, do you have a quick question? I'm helping this guy.
patron 1: Can you tell me how to get a library card.
me: (giving abbreviated answer) you go to that line.
patron 2: I need too get a magazine.
me: go to the third floor.
Andrew never comes back so I hang up and tell delivery guy that Andrew hadn't come back.
dh: can you call him back again? Or give me his number?
me: ok, here is his number.
dh: can you call him again.
me: I gave you his number, you can call him. I have to help the patrons.
dh: (now with attitude, like I'm taking away his God-given right not to wait) You are going to call him back!
me: I"m sorry, I'm helping other patrons.
dh: I'm a patron!
me: you are a delivery guy with business with us.
dh: Who am I? (with attitude...like I should back down because he is someone important). I'm a patron.
me: a person with business with us.
dh: Who am I? I'm a patron.
me: me: a person with business with us. Fine, I'll call him back.
so as I call and the phone rings, patron 1 comes back.
patron 1: where are your bible concordances?
Me: *looks it up as Andrew's recording comes on* here we go, on the second floor.
I was shaking because I was so angry with the douchebag who has a fucking cell phone and can't fucking call Andrew, while I'm busy helping patrons.
me: (to dickhole) Andrew is not answering.
dh: I need to leave. If you can't get a hold of him I need to leave.
me: ok, so leave.
dh is on the cellphone with his boss.
dh: I'm talking to the service person (he gives me a look). I can't deliver this.
me: I'm a librarian.
dh: Yeah, the service person is here and isn't helpful.
me: Tell that person on the phone I'm a librarian.
dh: service person isn't helping me at all.
he walks out and I call Andrew again and leave a message
me: Andrew, the delivery guy says he has to go. He is implying that you aren't doing your job.
I can imagine he has a lot of deliveries, but he's getting paid to deliver stuff. His company is getting paid to deliver stuff. I can't help it that Andrew didn't come back to the phone or decided to come downstairs but didn't say that. Andrew is not sitting on his ass at his desk. There was no point of me calling him again because I'm pretty sure he was either coming downstairs to get the delivery or consulting with his boss about the delivery.
me:
dh: dick hole (delivery homey)
Andrew: IT assistant (not his real name)
patron 1
patron 2
dh comes in. He is not being an asshole at this point.
dh: I need to deliver this.
me: who is it for.
dh: this person *he hands me paperwork, Andrew is the name on it*
me: *calls Andrew* Andrew, there is a delivery for you.
Andrew: (sounds like he is suprised) Oh. Ok, I'll be back in a min.
So I'm on hold and patrons come up to me to ask questions.
me: hi, do you have a quick question? I'm helping this guy.
patron 1: Can you tell me how to get a library card.
me: (giving abbreviated answer) you go to that line.
patron 2: I need too get a magazine.
me: go to the third floor.
Andrew never comes back so I hang up and tell delivery guy that Andrew hadn't come back.
dh: can you call him back again? Or give me his number?
me: ok, here is his number.
dh: can you call him again.
me: I gave you his number, you can call him. I have to help the patrons.
dh: (now with attitude, like I'm taking away his God-given right not to wait) You are going to call him back!
me: I"m sorry, I'm helping other patrons.
dh: I'm a patron!
me: you are a delivery guy with business with us.
dh: Who am I? (with attitude...like I should back down because he is someone important). I'm a patron.
me: a person with business with us.
dh: Who am I? I'm a patron.
me: me: a person with business with us. Fine, I'll call him back.
so as I call and the phone rings, patron 1 comes back.
patron 1: where are your bible concordances?
Me: *looks it up as Andrew's recording comes on* here we go, on the second floor.
I was shaking because I was so angry with the douchebag who has a fucking cell phone and can't fucking call Andrew, while I'm busy helping patrons.
me: (to dickhole) Andrew is not answering.
dh: I need to leave. If you can't get a hold of him I need to leave.
me: ok, so leave.
dh is on the cellphone with his boss.
dh: I'm talking to the service person (he gives me a look). I can't deliver this.
me: I'm a librarian.
dh: Yeah, the service person is here and isn't helpful.
me: Tell that person on the phone I'm a librarian.
dh: service person isn't helping me at all.
he walks out and I call Andrew again and leave a message
me: Andrew, the delivery guy says he has to go. He is implying that you aren't doing your job.
I can imagine he has a lot of deliveries, but he's getting paid to deliver stuff. His company is getting paid to deliver stuff. I can't help it that Andrew didn't come back to the phone or decided to come downstairs but didn't say that. Andrew is not sitting on his ass at his desk. There was no point of me calling him again because I'm pretty sure he was either coming downstairs to get the delivery or consulting with his boss about the delivery.
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