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My husband and I went out to our favorite Chinese restaurant yesterday for lunch/dinner. We got there around 2:15 and there was a 25 minute wait. No problem, we kind of expected that as this place is very popular and has always been busy when we go there, no matter what time. So we waited and got our table around 2:35.
We looked over the menu a bit, and decided what we wanted to order, then waited...and waited...it was a good 7-8 minutes since we had been seated and we had seen a waiter and a waitress running around the section we were in, but neither had not stopped to give us water or take a drink order. Finally the waitress looked at our table and must have noticed we didn't have drinks. She came up to us and asked if our waiter had taken our drink order, we told her no. She said, "I don't know where he went, I'm sorry." She took our drink order, and our food order since we were ready to order. They were slammed, so we weren't really annoyed at this point.
About a minute later, the waiter showed up with our drinks. I had ordered a cup of soup and my husband had ordered some dim sum, besides both of us ordering an entree. A few minutes later, the waiter brought out the soup and attempted to give it to my husband, who politely told him that the soup was for me. The waiter also brought out a small plate of some kind of noodles in a light soy sauce. We thought they went with my husband's entree, since my husband had ordered a chef special which neither of us had ever had, so we weren't sure what it all included. We each had some of the noodles, which were good, and my husband got his dim sum.
Then the waiter brought out my entree, and again attempted to give it to my husband, who again told him it was for me. This kind of annoyed me because it was like the waiter was ignoring me. When he brought out my husband's entree, he asked, "Is there anything else I can get for you, sir?" While looking at my husband, and ignoring me. He also stopped by a couple times while we were eating and asked, "How is the duck, sir?" Again, directly to my husband, while ignoring me.
Anyway, when the waiter brought my meal out, he also took the plate of noodles away from us, saying, "Oops, I gave these to you by mistake." When the waiter brought my husband's meal out, he also set a plate of egg rolls down on our table. My husband and I looked at each other and said, "I bet he gave these to us by mistake, too." Sure enough, a few minutes later, the waiter came hurrying back and grabbed the egg rolls (which we hadn't touched) and said, "Sorry, these aren't yours."
And then he turned around and set them down for a couple seated at the table next to us.
I should have called a manager at that point to complain. It's no skin off our back since he did give us everything we ordered (and extra) but seriously...what if we had handled those eggrolls? And the more I thought about it, if he did it to that couple, maybe he did it to us, too? What if he gave one of our plates to another table, and then picked it back up and gave it to us? I wouldn't want my food having been handled by another guest before eating it.
Unfortunately, they were so busy and we had already been there about an hour and a half as it was, and it honestly didn't occur to me to talk to a manager until after we had left. We've never had trouble with any of the wait staff at this restaurant before. Even when we've gone when it's been really busy, like it was yesterday when we went, the staff has always been very prompt and friendly and accurate and the food has been good.
We looked over the menu a bit, and decided what we wanted to order, then waited...and waited...it was a good 7-8 minutes since we had been seated and we had seen a waiter and a waitress running around the section we were in, but neither had not stopped to give us water or take a drink order. Finally the waitress looked at our table and must have noticed we didn't have drinks. She came up to us and asked if our waiter had taken our drink order, we told her no. She said, "I don't know where he went, I'm sorry." She took our drink order, and our food order since we were ready to order. They were slammed, so we weren't really annoyed at this point.
About a minute later, the waiter showed up with our drinks. I had ordered a cup of soup and my husband had ordered some dim sum, besides both of us ordering an entree. A few minutes later, the waiter brought out the soup and attempted to give it to my husband, who politely told him that the soup was for me. The waiter also brought out a small plate of some kind of noodles in a light soy sauce. We thought they went with my husband's entree, since my husband had ordered a chef special which neither of us had ever had, so we weren't sure what it all included. We each had some of the noodles, which were good, and my husband got his dim sum.
Then the waiter brought out my entree, and again attempted to give it to my husband, who again told him it was for me. This kind of annoyed me because it was like the waiter was ignoring me. When he brought out my husband's entree, he asked, "Is there anything else I can get for you, sir?" While looking at my husband, and ignoring me. He also stopped by a couple times while we were eating and asked, "How is the duck, sir?" Again, directly to my husband, while ignoring me.
Anyway, when the waiter brought my meal out, he also took the plate of noodles away from us, saying, "Oops, I gave these to you by mistake." When the waiter brought my husband's meal out, he also set a plate of egg rolls down on our table. My husband and I looked at each other and said, "I bet he gave these to us by mistake, too." Sure enough, a few minutes later, the waiter came hurrying back and grabbed the egg rolls (which we hadn't touched) and said, "Sorry, these aren't yours."
And then he turned around and set them down for a couple seated at the table next to us.
I should have called a manager at that point to complain. It's no skin off our back since he did give us everything we ordered (and extra) but seriously...what if we had handled those eggrolls? And the more I thought about it, if he did it to that couple, maybe he did it to us, too? What if he gave one of our plates to another table, and then picked it back up and gave it to us? I wouldn't want my food having been handled by another guest before eating it.
Unfortunately, they were so busy and we had already been there about an hour and a half as it was, and it honestly didn't occur to me to talk to a manager until after we had left. We've never had trouble with any of the wait staff at this restaurant before. Even when we've gone when it's been really busy, like it was yesterday when we went, the staff has always been very prompt and friendly and accurate and the food has been good.
Guess some people still think girls don't have money other than their husbands'?
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