I want moisturizer, not a lecture, please.

[ChaoKuang]

This is why at any store that I don't have to slide the card myself, I hand over both my ID and debit card.

If some twat wanted to give me the riot act about signing my card, I'd be happy to tell her to cancel the transaction, and I'd be more than happy to go shop somewhere else. If proper ID isn't enough and I have to be lectured, I'm not interested.

Arrested? Lol..ok, that associate must have really needed a break or another fix.

I would have instantly asked her for a refund myself. "You know what, if you really want to be a bitch, I think I'll return this now. Give me my money back, I'll go elsewhere."

[Dreamstalker]

IIRC, debit cards use a pin when you swipe em. So even if the sig doesn't match, if the pin is correct, then it's correct...am i wrong?

On occasion, my mom has let me use her debit card for household purchases. All I need to do is enter the PIN, no signature required.

[Magpie]

Ok, I've only ever been in a Lush location once, and it was probably 5-6 years ago. Since everyone is ranting and raving here, can I get a comparison to The Body Shop? I take it that their products are a step up? I'm really annoyed that The Body Shop stopped doing refills, so I'd like some alternatives (I know it was a long time ago, but that was one of the big point of the founder, so it really bugs me that they stopped).

[Sunsetsky]

You were nicer then I would've been. I would've decided not to buy anything based on her attitude and made her take everything off and put it back on the card.

[El Pollo Guerrera]

IIRC, debit cards use a pin when you swipe em. So even if the sig doesn't match, if the pin is correct, then it's correct...am i wrong?

You're right.

What makes me wonder about the world is that now credit cards have that little "security" chip in them, which requires a pin number.

For the last few years, every store I have gone to has asked for picture ID when I use a credit card. With the "security" chip, very few ask anymore.

If I believed in conspiracy theories, I'd think that the CC companies got together and decided to bring in the new chip so that CC theft would increase (over the short term while people got use to the new system) and they'd be able to charge big penalty fees again.

[casey13]

I thought Visa's rules were that see id isn't valid and they would have to sign it. Then if unsigned, check id and then have them sign the cars. I think.

[DGoddessChardonnay]

I have never heard of Lush, but now I feel a need to track it down.

That cashier was waaaaay outta line. geeeesh.

I just visited the Lush UK site . . . and now I'm wanting to check it out more. But I can't seem to find out where their stores are in the US or if there's one close to me (Greensboro NC, to be exact).

Those shower jellies sure sound scrumptious . . .

Edit: Erm, nevermind. Just ran another Google search. Closest US store seems to be in Raleigh - 90 minutes away.

At least I can order online though and not have to worry about getting dressed and leaving the house.

[ralerin]

To Sixums: This wouldn't have happened to be at the Rockingham Mall, yeah? I thought they had opened that location in September. Then again I've not been to that mall in several ages.

On topic: Boyfriend got me a Lush bar for Christmas two years ago. While it was nice and moisturizing and all, I didn't like it for 2 reasons: 1. He got me the red "Rockstar" bar, which stained my tub; and 2. The super damn strong scent. I used it as a closet freshener for at least a year before the smell got down enough so I could use it without suffering an allergy attack by being within 10 feet of it.

Does Lush happen to make unscented or very, VERY lightly fragranced soaps? Maybe a shot in the dark here.

[RecoveringKinkoid]

I don't think they have unscented products. But I will give you a hint...you won't need the entire thing for a bath. If you have a bath bomb, bust it up into chunks inside a bag and just use a bit. Same with a bubble bar. Just slice off a chunk. They say use a third, but you won't even need that much. This stuff is strong.

[Broomjockey]

On topic:

...That's not on topic...

they'd be able to charge big penalty fees again.

Unlikely, since if you report the card stolen, you're liable for something like $50 tops.

[PepperElf]

OMG wtf?

I would suggest contacting lush about her.

I've never seen anyone working at lush who acted like that. at every lush i've been to (australia, 3 in Japan, hong kong, hawaii & canada) they've always been super friendly.

Perhaps if you contact the company they'll set her straight in how to treat customers.

[RecoveringKinkoid]

I know, right? I went to Lush A LOT when I was in Vegas, because I was alone a lot, due to the husband being involved in the Sharepoint convention all week. I was left to my own ends most days, and frankly, the girls (and the couple of guys) that worked in the Lush store were so friendly and nice, it was almost like a party in the place.

I mean, I didn't just go in there to hang out, I bought stuff every time, but it was a fun place to linger a bit with other women and enjoy a little of the fun atmosphere and their nice company. I even commented, "Ya'll always seem so friendly and happy in this place. Is it a nice place to work?" And they were all like "Oh, yeah, we like it here, it's a laid back place to work." And they seemed to mean it.

Heck, I dunno if they are all like that, but that store was. Maybe the clerk was having a terrible day. Who knows what's going on with people.

[sixums]

To Sixums: This wouldn't have happened to be at the Rockingham Mall, yeah? I thought they had opened that location in September. Then again I've not been to that mall in several ages.

...

Does Lush happen to make unscented or very, VERY lightly fragranced soaps? Maybe a shot in the dark here.

It was. They could have been, I go to uni in Maine so I haven't been to Rockingham in a looong time. It only looked like they opened very recently because the two girls had only about half the number of products on the shelves than I would have thought, and there was boxes of bathbombs that they were stocking as people were roaming the store. I could be wrong, just an observation on my part.

That is possibly the only complaint I would have about them. If you have several of their products grouped together the smell can be pretty overpowering. The boyfriend and I had to roll down the windows because his soap mixed with a few other things was giving me a headache while driving. They make a few unscented body lotions I believe, I'm not sure about soaps. Snow Fairy (shower gel) is very strong when I use it in the shower, but afterwards the scent is very light. Happy Hippie is the same way, although after the shower I can barely smell it at all. Not sure about their bar soaps because I haven't used them (just Ice Blue, which is strong).

I've never seen anyone working at lush who acted like that. at every lush i've been to (australia, 3 in Japan, hong kong, hawaii & canada) they've always been super friendly.

That's why I was so shocked and kind of upset. Every store I've been in has held a certain excellence of customer service that I hold high regards for. Hell, I have a friend that works at a store in RI and they were adamant about attitude when interviewing her.

Re: the debit/pin thing, yes, you don't need to sign most debit things, but she was running my card as credit. The back of my card says 'not valid unless signed' but no one's ever raised much of a fuss beyond politely asking for my ID. She was way over the top, IMO.

[Kristev]

Maybe she was just having a bad day. Suppose her husband/boyfriend/lover or family member is gravely ill? Or something terrible has happened.

I say try again, and if she's still hostile, then complain.

[blas]

I understand that everyone has their days, but I mean, you have to be dealing with something beyond just normally a bad day if you are telling customers that they can be arrested for not signing their card.

I mean, that kind of lecture and attitude goes beyond a bad day. That's either a huge power trip, or someone who really needs out of customer service.