I'm returning an empty box, give me mah moneys!

[prb]

Last night, Best Buy

I'm in line, returning 2 external HDDs, they had 2 different models on sale for boxing day and I bought the wrong one and realized right after I paid at which point I got the other one, and they weren't doing returns on the 26th or 27th.

2 people ahead of me are 2 people returning $ 200 headphones, claiming the box is empty. Their receipt is from a store over an hour away and their phone number is out-of-province (I heard them say it and identified it). Turns out the other store is the only one with it in stock.

They are given a $200 cash refund no questions asked and a $25 gift card "for the trouble" after they asked for a $15 one and a manager was called to authorize it. (Sooo obviosly a scam) My items are brand new and never even opened, they have to call a manager to open it and make sure everything is there, and a technician to make sure its unused, then I was asked for photo ID for the return, they photocopied the boxes, the serial number labels on the items. I don't think they copied my ID, but it had gotten to the point that I was fed up and didn't say anything because I didn't want to be a SC.

Seriously, you know you have a problem when the scammers are given their money - and them some - with no questions being asked but those who are honest and make life easier (gave receipt, returns form and credit card at once and said that they're both unopened before I was asked for anything) are given trouble and treated with suspicion.

[draggar]

Welcome to the very sad state of today.

[Mnemjian]

Are you telling me I can buy something, take it out of the box and keep it, and then return the box for a full refund? Probably only if I bitch and moan about it endlessly to the poor CSR

[Irving Patrick Freleigh]

Are you telling me I can buy something, take it out of the box and keep it, and then return the box for a full refund? Probably only if I bitch and moan about it endlessly to the poor CSR

Evidently, at this particular Best Buy you can.

What kind of idiot would buy an empty box of headphones anyway? If they cost 200 smackers, they're probably large enough that you could tell if they were in the box or weren't.

Seriously, you know you have a problem when the scammers are given their money - and them some - with no questions being asked but those who are honest and make life easier (gave receipt, returns form and credit card at once and said that they're both unopened before I was asked for anything) are given trouble and treated with suspicion.

That's what happens when you teach that somebody who has an unpleasant experience at your store will tell ten of their friends, or more, and all those people will shop elsewhere.

That's a damn lie if I ever heard one.

[Hyndis]

Are you telling me I can buy something, take it out of the box and keep it, and then return the box for a full refund? Probably only if I bitch and moan about it endlessly to the poor CSR

Yes.

Throw a bitchfit that would embarrass a toddler, and you'll get what you want.

[eltf177]

You know these scammers are telling all their friends about this, and I predict this scene is going to be repeated time and again at this store.

I'd like to think corporate would notice and take action but that ain't gonna happen!

[draggar]

I'd like to think corporate would notice and take action but that ain't gonna happen!

Hey, at least the competition isn't being scammed.

Besides, Wall Street cares about sales, not returns. So what if they get some scammers in that affect their profit margin, it won't be enough to affect the corporate big wigs who hoard the profits and hold millions of shares of stock (and probably buy and sell based on inside information, too).