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  • #16
    It's hard to say.

    I remember a time when my managers threw a small group of teenaged boys out of the store for extremely rude and disrespectful behavior (whistling at one of the female employees, swearing at a manager, among other things).

    The very next day, they came back to our store. The security guard recognized them and refused to let them in.

    To anybody who happened to see it, it might have looked like the boys were being turned away for no apparent reason.

    (Our security guard actually made a point of telling the boys why they weren't being let in, so I'm hoping that anybody who witnessed it understood that it wasn't without cause.)


    Quoth mattm04 View Post
    maybe the customer was causing legitimate problems before and was not served for that reason
    Quoth fireheart17 View Post
    Given that he waited for 5 minutes, I'm not so sure about that...
    The OP stated that when he walked in, this man and his two sons were already standing at one of the registers, after which they went to the back of the line to wait.

    A possibility occurs to me :

    If this man had been thrown out of the restaurant before, for a legitimate reason . . . He might have been standing at the register this time because he wanted to apologize for what happened previously.

    It's possible that the manager refused to accept his apology and ordered him to leave the restaurant, and the OP walked in just after that occurred.

    The man might have then decided that, rather than leave, he would simply stand in line, perhaps hoping that the manager wouldn't make a further issue of it.

    The manager might simply not have noticed that the man didn't leave the restaurant until he reached the counter again. Or, if he did notice, the manager might have chosen to say nothing in the hopes that the man would change his mind and leave instead of pressing the situation.

    One thing about this :

    Quoth Ben_Who View Post
    He reiterated his insistence that the soft-spoken man and his two enthusiastic youngsters leave the premises, and then a third time. After which, the soft-spoken man said in his soft-spoken voice, "Please!" And then the manager escalated. "We have three people here who won't leave after being warned..." And the man fled with his two boys.
    Now, I do understand that different people react to situations in very different ways, but . . .

    It seems to me that if this man really hadn't done anything wrong, then his reaction to being instructed to leave would have likely been one of confusion - asking "What's the problem? What did I do?" - or perhaps anger.

    The OP didn't mention that the man said anything other than that "Please!" before leaving . . .

    Honestly, that does not sound to me like the behavior of a man who has done absolutely nothing wrong. That sounds more like the behavior of a man who did do something wrong and is asking to be given a break.

    Of course, I wasn't there. And a person's body language - which the OP had the opportunity to see, and I didn't - can convey a lot.

    I'm really not trying to draw any conclusions here. I'm just saying that it doesn't really sound right to me . . .

    It's hard to say.

    I'm certainly not saying that this couldn't have been a case of racism. I'm not saying that it wasn't likely to be . . . I'm just saying that there are other possible explanations, and there could be a lot that we don't know about this situation.
    “Excuse me. Is this bracelet real jade?”
    “Ma’am, this is a thrift shop. The tag on the bracelet says $1.50. It comes with a matching mood ring. What do you think?”
    “I don’t know.”
    “Yes, it’s real.”

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    • #17
      All the more reason for the OP to write a carefully worded letter, telling the higher ups what happened, and asking for an explanation.

      For the record, that could just as easily have been a wrongly accused man who didn't want to make a scene in front of his sons. A lot of innocent people seem guilty to others when accused.
      People who don't like cats were probably mice in an earlier life.
      My DeviantArt.

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      • #18
        Quoth Anthony K. S. View Post
        It seems to me that if this man really hadn't done anything wrong, then his reaction to being instructed to leave would have likely been one of confusion - asking "What's the problem? What did I do?" - or perhaps anger.
        And it seems to me that you're trying to drag the post to Fratching by saying how people should act when wrongly accused. Please don't get this thread closed.
        Ba'al: I'm a god. Gods are all-knowing.

        http://unrelatedcaptions.com/45147

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        • #19
          Fratching issue or not, I sure could use a few tips on how to deal with being wrongly accused (I'm currently trying to overturn a suspension that happened at my job over a few frivious/false customer complaints).

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          • #20
            Quoth Estil View Post
            Fratching issue or not, I sure could use a few tips on how to deal with being wrongly accused (I'm currently trying to overturn a suspension that happened at my job over a few frivious/false customer complaints).
            Then either use PMs, or create a thread in one of the advice sections.
            Ba'al: I'm a god. Gods are all-knowing.

            http://unrelatedcaptions.com/45147

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            • #21
              I sure hope there was a background you didn't witness, because otherwise that is just... just... I have no words for it.

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