Self-sighting: I'm embarrassed

[Andara Bledin]

I've dealt with that beast of a Verizon system.

I can't remember what I did, but I got a live person before I got to the point of cursing and hanging up in frustration.

^-.-^

[JLG]

Around my house you can tell when I am paying my cell phone bill because I will be heard screaming "NO" "MAKE A PAYMENT" "DEBIT CARD" "NO"

[Andara Bledin]

And that is why my bill gets paid online.

Well... normally, it does. I'm late right now, and they've been calling me about it, but I haven't been answering... >.<

^-.-^

[Broomjockey]

Heh. I lost my debit card last week, and wanted to make sure a block was placed on it, since I wasn't sure if I'd be able to make it to the bank the next day (having lost it on a Friday, and not sure if my branch was open on Saturday).

First thing the automated system wants is the numbers off the front of my card. But very politely, it offers me the option of "If you don't have a number, press 0."

Oh hey, nice. I don't have a number available, so I'll just press that!

wait, these options seem familiar. Yeah, these are the exact options that I get normally. I'd need my card number for any of these. This hasn't helped me AT ALL! *facepalm*

Make my way through to an agent...

"Hello, may I get the number off your banking card?"

*double facepalm* Dude, if I didn't give it to the system, do you think that maybe, just maybe, you should ask why I'm calling first? What I actually said was "I lost my card. I don't have the number." It was late, my connection apparently sucked, so it took a lot of repeating for him to figure out what I wanted. So, the automated system sucked, but it wasn't much better than the live rep for a change

[Andara Bledin]

Your bank/credit union's system is odd.

My bank wants my account number and works from that. I'm not sure I've ever entered my card number when calling, even when I lose my card or am calling to get a replacement because the old one is too trashed to use.

^-.-^

[TawnyMyst]

I've had to call my bank so often for telephone banking at my old job when I didn't have internet access for months at a time that I actually have my debit card number memorized, all 16 digits of it, so when I lost it I could still get thru my banks system. Of course I then had to explain to the rep how I got to him if I lost my card,
I ended up screaming at the voice system of my internet provider yesterday though. I've learned that if I just keep repeating operator eventually I get a live person. I tried swearing but it hung up on me and I had to do it all over again.

[Dreamstalker]

third time I called after 5 minutes I got frustrated and cursed at it. It replied "one moment while I transfer your call."

I once overheard mom's end of a fight with an IVR system (I think it was for an airline). 15 minutes and I wish I'd had a tape recorder handy. When she finally got a real person, the operator seemed used to people getting fed up with the thing.

[Mamadrae]

My husband got fed up with our On Star system once. I forget why but basically it kept saying we had left the route and asking if we needed directions. This was during a road trip to Calgary so after spending most of the day in the car with a 2 year old we're predictably frazzled.

Now for whatever reason the computer voice for On Star is female (at least in our car). My husband exploded at it when it asked for the tenth time in 5 minutes if we needed directions (a yes or no question) and screamed "BLOW ME!" at the thing. I'm about to snap about teaching out son foul language and the system goes "Ok!" all happy like and shuts up.

We started laughing like lunatics and when kiddo isn't in the car try to see what other obscene commands the system will take.

[Aethian]

When OnStar was new and they had that thing where you could have won a new car the system wasn't taking the yooper accent. So the dealerships (at least here in MI) had cards made up for what someone had to say so that the machine would understand the numbers.

[draftermatt]

Dell's is ridiculous.

A few months ago my computer at work basically blew up. So I had to call Dell tech support.

I spent a good 15 minutes of

TECH SUPPORT
"I'm sorry I didn't understand that"
TECH SUPPORT
"I'm sorry I didn't understand that"

OH FOR F***S SAKE

"Please hold while I transfer you"

Bwah?

My boss is giving me a WTF look the whole time, then starts laughing.

[Anakah]

I hate the automated pay thingys. They drive me nuts. I think I've yelled at them too LOL I hate the Tmobile one too.