What do we look like, a nurse's station?

[spookysonata]

Sis and I were out at the local mall, when she decided to go to Macy's to try on one last thing. I had the baby with me and he was hungry, so I told her we'd meet her at food court. About 45 minutes later she arrives, and relates the following story:

She took her items into the dressing room to try on. While she was taking off her shoes to put on the pants, she noticed sudden sharp stabbing pains in her feet...
...from the tiny bits of broken glass littering the floor. Apparently those anti-theft devices become mini-shrapnel bombs if you pull at them too hard? Who knew?
So, uh, she has glass in her feet and she's bleeding. She hobbles out to the register where a couple of salesladies are gathered, to tell them what happened and ask for a band-aid and something to clean her feet with.

Blank stares.

Saleslady 1: I have a tissue.

Sis: Do you have a bandaid? Or a first aid kit?

Saleslady 2: We're not a nurse's station.

Sis:

Saleslady 2: ...maybe I have one in my purse.

Sis went back in, avoiding the broken glass as best she could (nobody had attempted to clean it up, and she said it looked like nobody had cleaned the dressing rooms all day judging by the piles of clothes everywhere). When she came out to pay,

Saleslady 1: You know, you should really be more careful.


is how I felt as she told me this story.

I SO wish I had been there. Sis works in an SC-heavy industry as well, and did not want to be that asshole customer, but I think they showed no concern whatsoever that a customer had injured herself in their store and therefore deserved less nice-ness than they got.

No first aid, no incident report, and no apology. I told her to call the general manager and tell him/her about what went down.

[Nashida]

Do just that, and document. They didn't write an incident report? That could hurt them in the long run.

[TexasT]

I'm sure your sister is more reasonable than this (based on this story), but people have sued for less. Those ladies need to realize that. I'm pretty sure all businesses are required to have a first aid kit, if I remember right. I'll openly admit, I could be wrong on that. We have a nurse on staff, so we have better than a first aid kit.

[JoitheArtist]

1. Incident reports are often required by law--if they didn't file one, they could get in BIG trouble.

2. In the entire store, no first aid kit? I find that tough to believe...sounds more like they just didn't want to be bothered. Having a first aid kit might even be mandated in some places, I'm not sure. I remember when I worked in a small clothing retail store, we had to have not only a first aid kit, but also the info on every single potentially harmful chemical in the store (i.e., cleaning supplies mostly).

[KitterCat]

[JoitheArtist=QUOTE]2. In the entire store, no first aid kit? I find that tough to believe...sounds more like they just didn't want to be bothered. Having a first aid kit might even be mandated in some places, I'm not sure. I remember when I worked in a small clothing retail store, we had to have not only a first aid kit, but also the info on every single potentially harmful chemical in the store (i.e., cleaning supplies mostly). [/QUOTE]

As far as I know its required for every workplace to have a stocked first aid kit. I say stocked due to having worked at some places were one would open the box up expecting to find some Band-Aids only to find a moth and some qtips. During those situations I’ve just grabbed what I needed off the floor and handed the boxes to my supervisor to be written off letting them know the remainder was in the first aid kit.

The second thing is a Hazmat Book. These I know are required by law. OSHA frowns very much if your store does not have one. Every type of cleaning supply, chemical that the store uses is kept in there. It will tell you how to handle the item, what it can be mixed with, what not to mix it with. Example: Bleach and ammonia do not go together. How volatile it can be - yes there are things in this world that react to air movement and not in a good way. What chemicals it is made up off, which can be very useful if your allergic to something. Even better what to do if you get some of it on your skin or in your body/eyes.

[Irving Patrick Freleigh]

Real nice thing for an upscale shopping establishment like Macy's to do, huh? Not clean up their dressing rooms and blame customers for cutting themselves on broken glass?

That would never fly at the swamp. When we find broken glass somewhere, or we're told there's broken glass someplace, we clean it up immediately. We don't want customers to be cutting themselves and to have to fill out the appropriate reports when it happens (speaking of which, I'd love to hear why that wasn't done.)

[RecoveringKinkoid]

See, I would go to the nearest doc in the box, get treated, get documented, then give them the bill. If they refuse to pay it, give them a summons.

I wouldn't do that if they'd done the right thing, but since they didn't, then made it worse by blaming your sister, yeah. I'd get the ball rolling for some heads to be rolling.

[ralerin]

THIS is why you do not, EVER, EVER, EVER, go barefoot on a dressing room floor in any store. E-V-E-R. =/ that she had her feet cut, but I really thought this was common knowledge. Keep your socks on, or at least your sandals in the summer. I really hope she heals fast, because cut feet are a bitch.

I also wonder why the store hadn't been cleaned. I thought that sort of thing was mandatory at Macy's, for a person to circulate and pick up and clean up stuff every hour?

[bhskittykatt]

That's pretty odd that Macy's wouldn't have a first aid kit. I'll bet money that they did; they just didn't want to go through the hassle of dealing with it. I know my workplace is required to keep a stocked first aid kit. Actually, we have two, and I'll readily give supplies out to guests who need them. Not sure if that's company policy to have the kits or a legal thing, however.

[LillFilly]

Wow; those sales ladies were horrible! That is not the type of employee they hire at the Macy's where I work thank goodness!

Yep, the store should be presented with the medical bill; you don't know what could have been on those broken pieces; what if someone had cut themselves earlier when the device broke?

[mariamousie1]

See, I would go to the nearest doc in the box, get treated, get documented, then give them the bill. If they refuse to pay it, give them a summons.

I wouldn't do that if they'd done the right thing, but since they didn't, then made it worse by blaming your sister, yeah. I'd get the ball rolling for some heads to be rolling.

I agree. They need to learn that they are responsible for their customers. Bring on the lawsuit!

[Flying Grype]

THIS is why you do not, EVER, EVER, EVER, go barefoot on a dressing room floor in any store. E-V-E-R. =/ that she had her feet cut, but I really thought this was common knowledge. Keep your socks on, or at least your sandals in the summer.

Socks wouldn't protect you from broken glass, and you have to take your shoes off to try on pants. Maybe if they're big bell bottoms you can get them on over your shoes, but if the shoes are wet/muddy/salty/snowy this is a bad idea.

[CaroPhoenix]

That's why, when I know I'm going clothing shopping, I try to wear my slip-on shoes (if it's snowing/ice out, then I don't go). I do this little complicated dance. I pull one pant leg off of my own pants, and immediately put my foot back in my shoe. Do the same thing for my other pant leg. Then when I tyring on the pants/skirt/whatever, I take food out of slip-on, slide when I'm trying on on, and then immediately put my foot back into my shoe, thereby my foot is only bare whilst up in the air.

[Pagan]

Do the same thing for my other pant leg. Then when I tyring on the pants/skirt/whatever, I take food out of slip-on, slide when I'm trying on on,

Doesn't that make walking difficult?

[Red_Dazes]

...I guess I am just a weird person, but I have ALWAYS looked at the ground when I walk/stop etc... so when I try on clothes I usually inspect the whole stall before I even start dressing down.
Maybe it's just been beaten into me from working the fitting rooms that it is NOT a nice place.

I agree with everyone here. DOCUMENT and file a claim against the company.