I remembered some sucky customers from years ago when I worked in retail.
Here's one -
I don't now remember what the problem was but a woman was shouting at me over something I was unable to do (maybe a refund on non refundable goods) anyway, she threatened to get her husband.
Sure enough her huge and intimidating husband came in shouting, don't you know who I am (I am the best customer, i know the owner of this shop, etc)?
By good chance, I recognised that he was a man who had previously worked with my father, and my father had had an argument with him, saying "if you ever come near any of my family again there will be trouble", not that my father was violent, just angry.I don't know what the argument was about.
Anyway I said to him sweetly, "don't you know who i am? I am Mr X'S DAUGHTER"
He went pale and rushed out again.He obviously did not know that at that point my father had been dead for several years.
Here's one -
I don't now remember what the problem was but a woman was shouting at me over something I was unable to do (maybe a refund on non refundable goods) anyway, she threatened to get her husband.
Sure enough her huge and intimidating husband came in shouting, don't you know who I am (I am the best customer, i know the owner of this shop, etc)?
By good chance, I recognised that he was a man who had previously worked with my father, and my father had had an argument with him, saying "if you ever come near any of my family again there will be trouble", not that my father was violent, just angry.I don't know what the argument was about.
Anyway I said to him sweetly, "don't you know who i am? I am Mr X'S DAUGHTER"
He went pale and rushed out again.He obviously did not know that at that point my father had been dead for several years.

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