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The following is a complaint I sent to a store last month:
How would you feel if a cashier tell you that you are a waste of time?
This is what your cashier told me today at xxx
Reference on the receipts are:
(2 receipts, eight minutes apart, with full reference details so the store can identify exactly which transactions and which cashier)
This is what happened:
I wanted to purchase a couple of t-shirts and pants.
At checkout, I noticed that price for the t-shirts were different to a sign on display. I pointed this out to the cashier. While waiting for someone to check the price, the cashier suggested that I pay for the pants first - which I did.
One of your staff came over, and together, we walked to the boyswear section and I pointed out the sign to her. She said the sale finished yesterday, but the store will honour the sale price since the sign was still up.
Your staff took the sign off and handed it to the cashier, telling her to honour the sale price. Grudgingly, the casiher did the price override. It was while waiting for the credit card payment to go through - she said to me, "A waste of time".
This is what is confusing to me:
1. I am within my rights to make a query when the scanned price is different to the displayed price.
2. I did not hold up the cashier's line - she served other people while this was sorted out.
3. I did not cause a scene by insisting the store honour the displayed sign- your own staff said that she would.
What I should have done is cause a scene when your cashier made that comment!
What I did instead was bite my tongue and left.
Day after this e-mail, someone from the store called me, wanting to know exactly what happened. I was still upset about it last night when I wrote that e-mail.
I told him that "it happened as I detailed in the e-mail", and that "I don't hold him or the store responsible because it was just the action of one cashier".
He said he will have a talk with the person involved. (don't know whether that is true, or just the store's PR talk)
How would you feel if a cashier tell you that you are a waste of time?
This is what your cashier told me today at xxx
Reference on the receipts are:
(2 receipts, eight minutes apart, with full reference details so the store can identify exactly which transactions and which cashier)
This is what happened:
I wanted to purchase a couple of t-shirts and pants.
At checkout, I noticed that price for the t-shirts were different to a sign on display. I pointed this out to the cashier. While waiting for someone to check the price, the cashier suggested that I pay for the pants first - which I did.
One of your staff came over, and together, we walked to the boyswear section and I pointed out the sign to her. She said the sale finished yesterday, but the store will honour the sale price since the sign was still up.
Your staff took the sign off and handed it to the cashier, telling her to honour the sale price. Grudgingly, the casiher did the price override. It was while waiting for the credit card payment to go through - she said to me, "A waste of time".
This is what is confusing to me:
1. I am within my rights to make a query when the scanned price is different to the displayed price.
2. I did not hold up the cashier's line - she served other people while this was sorted out.
3. I did not cause a scene by insisting the store honour the displayed sign- your own staff said that she would.
What I should have done is cause a scene when your cashier made that comment!
What I did instead was bite my tongue and left.
Day after this e-mail, someone from the store called me, wanting to know exactly what happened. I was still upset about it last night when I wrote that e-mail.
I told him that "it happened as I detailed in the e-mail", and that "I don't hold him or the store responsible because it was just the action of one cashier".
He said he will have a talk with the person involved. (don't know whether that is true, or just the store's PR talk)
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