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This is still one of my favorite stories to tell to the trainees in the call center. It happened to one of my coworkers on her FIRST day of work. Poor thing. First conversation between coworker and a crazy woman went like this:
R: Coworker
M: Supervisor
W: mentally unstable, hard of hearing customer
R:Good afternoon, this is R, how may I help you?
W
In a slow drawl type of voice) Yes, I would like to place an order for <prescription> for Sammi.
R: OK, I'm going to pull up your file, may I have your pho...
W:It's for my gay lover, Sammi!
R:...
Ok, yes, you told me that...may I have your phone number please? Or a previous order number for Sammi?
W: PLEASE! THIS IS FOR MY GAY LOVER! HER NAME IS SAMMI!! LIKE S-A-M-M-I!!
R:...For Sammi...ok...got it...
W: (starts to calm down) Yea, she's my female friend. Her name is Sammi...shes really nice...
R: (starting to stumble over her words. English wasn't her first language, but if she gets nervous, she can't speak it very well) OK, well thats very nice. But I need some information from you first, OK?
W: WHAT? I CAN'T UNDERSTAND YOU!
At this point, R gets the supervisor, M to speak with this lady.
M: Yes, how may I help you?
W: I JUST WANT TO PLACE AN ORDER FOR MY FEMALE LOVER, SAMMI! SHES GAY! WE'VE BEEN TOGETHER FOR 6 YEEAAAAARS!!
At this point, everyones laughing. Not at the fact that she's gay, we're totally cool with that. It was just the fact that she started screaming into the phone in a shrill voice about her gay lover, Sammi. Eventually an order is placed, and R becomes this ladys favorite call agent to place orders with.
W sent an email to R that looked something like this. And yes, it was in all CAPS. That's the only way she writes.
"DEAR R,
IM SO SORRY ABOUT THE PHONE CALL. ITS JUST THAT I WANTED TO GET MY ORDER FOR SAMMI. YOU SEE IM HARD OF HEARING. I THANK YOU FOR YOUR PATIENCE."
She seemed nice enough, so we let her continue to place orders with us. That is, until she became psyco again.
A few months later, W comes back to say that shes going to charge back all of the charges from our company, for some stupid reason. Luckily, my manager up in the U.S. was with us. He took over the phone call, got cussed out by her, and automatically blacklisted her.
To this day, W still sends R emails, saying that she apologizes, she wants to be taken off the "bad girls list" and that her gay lover, Sammi, has passed away.
And to this day, my manager will not take her off the "bad girls list"
R: Coworker
M: Supervisor
W: mentally unstable, hard of hearing customer
R:Good afternoon, this is R, how may I help you?
W
In a slow drawl type of voice) Yes, I would like to place an order for <prescription> for Sammi.R: OK, I'm going to pull up your file, may I have your pho...
W:It's for my gay lover, Sammi!
R:...
Ok, yes, you told me that...may I have your phone number please? Or a previous order number for Sammi?W: PLEASE! THIS IS FOR MY GAY LOVER! HER NAME IS SAMMI!! LIKE S-A-M-M-I!!
R:...For Sammi...ok...got it...
W: (starts to calm down) Yea, she's my female friend. Her name is Sammi...shes really nice...
R: (starting to stumble over her words. English wasn't her first language, but if she gets nervous, she can't speak it very well) OK, well thats very nice. But I need some information from you first, OK?
W: WHAT? I CAN'T UNDERSTAND YOU!
At this point, R gets the supervisor, M to speak with this lady.
M: Yes, how may I help you?
W: I JUST WANT TO PLACE AN ORDER FOR MY FEMALE LOVER, SAMMI! SHES GAY! WE'VE BEEN TOGETHER FOR 6 YEEAAAAARS!!
At this point, everyones laughing. Not at the fact that she's gay, we're totally cool with that. It was just the fact that she started screaming into the phone in a shrill voice about her gay lover, Sammi. Eventually an order is placed, and R becomes this ladys favorite call agent to place orders with.
W sent an email to R that looked something like this. And yes, it was in all CAPS. That's the only way she writes.
"DEAR R,
IM SO SORRY ABOUT THE PHONE CALL. ITS JUST THAT I WANTED TO GET MY ORDER FOR SAMMI. YOU SEE IM HARD OF HEARING. I THANK YOU FOR YOUR PATIENCE."
She seemed nice enough, so we let her continue to place orders with us. That is, until she became psyco again.
A few months later, W comes back to say that shes going to charge back all of the charges from our company, for some stupid reason. Luckily, my manager up in the U.S. was with us. He took over the phone call, got cussed out by her, and automatically blacklisted her.
To this day, W still sends R emails, saying that she apologizes, she wants to be taken off the "bad girls list" and that her gay lover, Sammi, has passed away.
And to this day, my manager will not take her off the "bad girls list"
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