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So as more of our 'wow, look, we have extra money!', my husband and I decided to buy new cell phones. Ours were both several years old and very basic phones, and we've talked about getting something better for months. After lots of talking (at at least two extremely heated arguments), we settle on TMobile as the company we're going to go with--more expensive than he wanted, not everything I wanted, but an acceptable compromise and within our budget.
So, armed with a notepad, a list of desired features, and a list of questions, I drove to the store. The guy there was really helpful, took me around to all the models I had on my list, told me why they did or didn't meet our features list, and pointed me to a model I hadn't even consered but which I ended up buying--entirely why I wanted to go to a store, you just can't tell some of those things from a list online! After taking some notes and stepping out for a call with my husband, we decided on two phones, so I went back in and waited for the guy to come back from his break.
While he was activating the phones and porting our numbers, they got a sudden random rush. Two guys working in the store at 11 AM on a Wednesday morning isn't really unreasonable, but my guy was tied up with me.
It's a rush. It happens.
That's a direct quote from the other sales rep, to the guy who was ranting that the store was severely understaffed. I had to fight not to giggle, because when I had first pulled into the parking lot, I'd thought the store was closed, it was so deserted.
I don't think I'm the dumb one...
A woman and her teen/college-aged daughter want to pay their bill at the kiosk, but it won't take their last dollar, so they have to get in line. They shuffle and sigh pointedly, glare and fidget. Finally, they start being passive agressive.
SC1: We're going to be late...call your father, tell him we're standing around like two idiots...no. *looks directly at me* Like two dumb blondes! Because the machine won't take our money and everyone else is taking their sweet-ass time getting the crap they need!
Me:
(Both SCs were brunette. I was the only blond customer in the store.)
SC2: *gleefully does JUST THAT, making sure to emphasize the blond part*
They hadn't even gotten my phones out of the back at that point, so they had a while to wait if they wanted ME to move. Besides, I'd've been happy to exchange a dollar for a crisp one in my wallet, if they'd asked. But I didn't mention it...must've slipped my poor empty blond mind...
No, really, wait your turn
The guy activating my phones had to drop what he was doing no less than three times to go stop customers from doing SC crap. The first one set off an alarm by trying to jerk a display phone away from the wall, and my guy was the keyholder. The second was a guy who was ranting about how his expensive phone broke again and he didn't want to lose his plan, blah, blah, and my guy stepped away for a minute to calm him down and explain all was not lost, you might be do for an upgrade, here's what we do if you aren't. I don't remember the third, because I was starting to do my part of the setup at that point, but I know the guy stepped away again.
So, armed with a notepad, a list of desired features, and a list of questions, I drove to the store. The guy there was really helpful, took me around to all the models I had on my list, told me why they did or didn't meet our features list, and pointed me to a model I hadn't even consered but which I ended up buying--entirely why I wanted to go to a store, you just can't tell some of those things from a list online! After taking some notes and stepping out for a call with my husband, we decided on two phones, so I went back in and waited for the guy to come back from his break.
While he was activating the phones and porting our numbers, they got a sudden random rush. Two guys working in the store at 11 AM on a Wednesday morning isn't really unreasonable, but my guy was tied up with me.
It's a rush. It happens.
That's a direct quote from the other sales rep, to the guy who was ranting that the store was severely understaffed. I had to fight not to giggle, because when I had first pulled into the parking lot, I'd thought the store was closed, it was so deserted.
I don't think I'm the dumb one...
A woman and her teen/college-aged daughter want to pay their bill at the kiosk, but it won't take their last dollar, so they have to get in line. They shuffle and sigh pointedly, glare and fidget. Finally, they start being passive agressive.
SC1: We're going to be late...call your father, tell him we're standing around like two idiots...no. *looks directly at me* Like two dumb blondes! Because the machine won't take our money and everyone else is taking their sweet-ass time getting the crap they need!
Me:
(Both SCs were brunette. I was the only blond customer in the store.)SC2: *gleefully does JUST THAT, making sure to emphasize the blond part*
They hadn't even gotten my phones out of the back at that point, so they had a while to wait if they wanted ME to move. Besides, I'd've been happy to exchange a dollar for a crisp one in my wallet, if they'd asked. But I didn't mention it...must've slipped my poor empty blond mind...
No, really, wait your turn
The guy activating my phones had to drop what he was doing no less than three times to go stop customers from doing SC crap. The first one set off an alarm by trying to jerk a display phone away from the wall, and my guy was the keyholder. The second was a guy who was ranting about how his expensive phone broke again and he didn't want to lose his plan, blah, blah, and my guy stepped away for a minute to calm him down and explain all was not lost, you might be do for an upgrade, here's what we do if you aren't. I don't remember the third, because I was starting to do my part of the setup at that point, but I know the guy stepped away again.
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