Was I expecting too much?

[Pinkie]

I took my son to the local tacohell for dinner tonight, and I ordered chicken soft tacos adding sour cream (willing to pay extra for the yummy goodness that is sour cream). I get our order and pull out of the drive thru and drive away to a nearly empty parking lot to eat our meal in peace in the car. My tacos had NO sour cream! I was stinkin' mad, since this had happened once before, about 4 weeks ago at the same location. This time I was close enough, that I walked my food back into the restaurant, and after a 3-4 minute wait, told them my tacos were missing sour cream, showing my receipt. Thinking that maybe I'd get a quick, "I'm sorry, we'll make you some new ones", I was very disappointed to hear instead, "would you like us to add sour cream to those or would you like some sour cream on the side?" I feel like I should have replied, "I'd like those made fresh, the way I ordered them", but I'm a wuss, and not wanting my tacos touched by the dude who was handling money, asked for sides of sour cream, which I then added to my cold tacos. My 16 year old thinks it's not that big of a deal....was I expecting too much?

[Bright_Star]

I look at it this way-You paid X amount of dollars to get the food you wanted in the way you wanted it prepared. You should have made them make them fresh.
You know what they say. The squeaky wheel gets the grease.

[HYHYBT]

...and, to me, (and if, as I understand it, the sour cream just goes on top anyway) it's the wait time before they got to you that makes the difference. Had it been my order, and had the food still been hot, I'd actually prefer to simply add the missing ingredient rather than waste food.

[bainsidhe]

Well to be fair, if a customer complained a burger was missing tomato or their order was missing fries, I'd probably just hand over the missing goodies instead of waste food and remake the whole order. Besides, it will be faster than remaking everything, and most customers are more annoyed by waiting than having slightly-cooled food.

That's not to say you were unreasonable and I sympathize with your discomfort asking for something. I've worked both food service & retail, yet still feel awkward asking for special considerations at the register. "Can I use TWO coupons today" being an example. The worst an employee can say is no, yet I feel so embarrassed trying to save a buck. It's a little silly, really.

[plan9au]

The fast food joints ive been two never give you the option, ive had half eaten burgers snatched out of my hand and had a new correct burger handed to me with much apologising....I would however have asked for a new order, i order my emal as i want, if your store allows that option it's up to your staff to ensure it's like that, especially if i pay extra.

[Sliceanddice]

I always feel if its a sause they should automatically make it fresh, if they saw you wait a long time (more than 3 minute) before you got to them the should make it fresh, and if its has something you didnt want of course it should be made fresh.

but i agree fries or veggies can be just handed over.

but i would have asked for my money back if they haddn't offer a replacement.
simply because you are asking me to put the stuff on my my now cold food, or to have a guy handling money put it on my cold food.... not cool.

[EricKei]

I had the opposite experience this weekend. Maybe I stole the good Karma you had coming your way -- my bad

I went to a place where I had once had a really really good roast beef po-boy some years ago...Apparently they've changed management/recipies since then. >_>

I asked for hot RB, "mayo only" (no veggies), add heavy gravy

It arrives...fully dressed (lettuce, tomato, pickles, and a tiny amount of mayo) and with no gravy, the latter of which is a hanging offense in some parts of town. I just shoved off all of the stuff I didn't want onto the butcher paper serving as the plate, and took a bite....Only to find out that their RB had gone from "quite good" to "tolerable at best". I was hungry, I was tired, and I didn't wanna make a fuss, so I just munched away. I may have made a face, I dunno.

No worries, the good part is coming

When I was almost done, the lady who had taken my order walked up with a bag containing a fresh, hot sandwich -- she had noticed from clear across the room that the kitchen fooked up the order (she had it right on the receipt), so she had gotten a new one, which was pretty damn cool. ^_^ I didn't have the heart to tell her that (a) it still didn't have gravy and (b) the meat wasn't all that great...

So ... I just used half of it as bait to get a mouse out of my car so I could let the little furball go...No clue how he survived in there for 3 weeks as it is (he chewed his way out of the petco box on the way home to meet his original intended, scaly fate). I figured that taking him home would have meant that the cats would get him if my roomie's snake didn't; also, I determined that any critter THAT determined to survive deserved a second chance. I found a grassy area away from the main roads to let him go, leaving the food for him to munch on Maybe no better off there, but at least he's not locked in a house with two cats >_>

[MergedLoki]

I ALWAYS check any fast food order right away when i get it. since a couple time's in the past i've had food screw ups and been a good 15+ min drive away (so too much hassle to go back).