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Hubby and I stopped into a Taco Bell this weekend. Our complete order was two burritos (as on the menu, nothing special) and one soda. Took us 23 minutes from time of order til we got it, we timed it.
What happened, they had someone come in a couple of people before us and order over $100 worth of food to go. No advance call, no warning, just walk in and order that much. Ok, so to me, that's SC, who on earth doesn't know a bit in advance that they'll need that much food from Taco Bell?
But we also need to add SM (sucky manager/cashier), who then, in her infinite wisdom, decided to have them just do the entire order before they go on to anyone else - not slot in a bit here, a bit there, not put one employee on other orders while others do the big order. But do up all that while everyone stood around waiting.
To make matters worse, I gathered all this just from listening to her talk to the people in back, etc. She didn't think it relevant to warn us when we ordered that it might take a bit of extra time cause there was a frickin' hundred dollar order going to be done completely before she got round to anyone else. Nope, no one coming in after this order was warned, and no one was thanked for waiting all that time, either.
Oh, and her attitude to the people who placed the order? She was bending over backwards - spending time (with people waiting at her register) to help them check through the entire thing that it was correct, calling after them with thanks, and her name so they can call her if there's anything wrong, etc. etc. Making it very clear how important she felt the people placing that huge order were in comparison to us lowly folk getting a normal meal.
As she was calling all shots, and was the only manager there, I didn't feel any point in complaining, but am considering contacting a corporate number or something.
I'm sure any fast food place would slow down a bit to accomodate an unusually large order (with TB's prices, we're talking probably 30 - 50 items or even more, all with varying ingredients). But there's just so many ways she could have handled it better than she did.
What happened, they had someone come in a couple of people before us and order over $100 worth of food to go. No advance call, no warning, just walk in and order that much. Ok, so to me, that's SC, who on earth doesn't know a bit in advance that they'll need that much food from Taco Bell?
But we also need to add SM (sucky manager/cashier), who then, in her infinite wisdom, decided to have them just do the entire order before they go on to anyone else - not slot in a bit here, a bit there, not put one employee on other orders while others do the big order. But do up all that while everyone stood around waiting.
To make matters worse, I gathered all this just from listening to her talk to the people in back, etc. She didn't think it relevant to warn us when we ordered that it might take a bit of extra time cause there was a frickin' hundred dollar order going to be done completely before she got round to anyone else. Nope, no one coming in after this order was warned, and no one was thanked for waiting all that time, either.
Oh, and her attitude to the people who placed the order? She was bending over backwards - spending time (with people waiting at her register) to help them check through the entire thing that it was correct, calling after them with thanks, and her name so they can call her if there's anything wrong, etc. etc. Making it very clear how important she felt the people placing that huge order were in comparison to us lowly folk getting a normal meal.
As she was calling all shots, and was the only manager there, I didn't feel any point in complaining, but am considering contacting a corporate number or something.
I'm sure any fast food place would slow down a bit to accomodate an unusually large order (with TB's prices, we're talking probably 30 - 50 items or even more, all with varying ingredients). But there's just so many ways she could have handled it better than she did.
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