comment card drama

[smileyeagle1021]

Whiskey reminded me of an incident at Carl's Jr. several months ago

For my other job, we hold meetings at a carls jr across town. We always throw down a crap ton of money for food a day (50+ dollars) and I always take a minute, every couple days, to fill out a comment card with 5's and "fantastic service, great food, very friendly employees." Its not a lie, they are great, but I doubt anyone else takes the time.

I also try to fill out the comment cards, especially when the service has been good. A few months ago I filled one out, gave pretty much straight 5s, only one 4 and for the comments I put down "service was very good and fast, but the cashier needs to be a little bit louder, it was very difficult to hear her" (and yes, it was obvious that the cashier didn't have a sore throat or anything like that, she was just timid and did not like to speak above a whisper and was like that everytime I went in).
I thought that it was a very reasonable thing to put on a comment card and that I was not being harsh or mean... well, as soon as I set it down the cashier in question grabs it up, looks at the comment and starts tearing up and goes off on me (quietly of course )
"why are you so mean to me? what did I ever do to you? I try so hard to make people happy and they still complain. Why can't people like you just be satisfied and appreciate what you've got?"
After that she ran off into the back to I guess cry some more.

At the risk of sounding a bit callous, if being told that you were great in almost every way except you need to speak a little louder because it is hard to hear you sends you over the edge, then perhaps it is time to look for a different line of work.

[Squeaksmyalias]

Gezz Smiley why not just beat the girl and get it over with? You are always so mean.

She needs to look for a new line of work, or possibly it's just she has been getting a lot of sucky customers or a manager on her back for something and it was the last straw. It's not like you were mean, just a helpful suggestion, but when you are already upset who knows what it might seem like.

Dunno, But if that's the worst complaint she gets she needs to feel blessed.

[wagegoth]

From what I've been told, if an employee or store doesn't get all fives on a comment card, then employees may be disciplined or won't get a bonus, or similar. If I can't put all fives, and I'm not complaining, I usually won't fill out the card.

[chickengirl]

I bet the cashier has a douchebag manager who looked at the comment card, ignored the high markings and instead ripped her a new one for talking too softly.

[Irving Patrick Freleigh]

From what I've been told, if an employee or store doesn't get all fives on a comment card, then employees may be disciplined or won't get a bonus, or similar. If I can't put all fives, and I'm not complaining, I usually won't fill out the card.

The customer service surveys at the swamp are like that. Only 5s count as good. Anything 4 and below is bad.

They could just give respondents two choices to choose from: good or bad. But if it makes sense....

[Mnemjian]

I bet the cashier has a douchebag manager who looked at the comment card, ignored the high markings and instead ripped her a new one for talking too softly.

This

I had a manager like that who all but ignored any praise the employees would get, but if the tiniest negative thing was ever said about us by a customer, we would be lectured endlessly about it. Very tiresome. So yeah, she probably just had a crappy manager. Too bad because that comment could have been helpful to her personally.

[Ironclad Alibi]

From what I've been told, if an employee or store doesn't get all fives on a comment card, then employees may be disciplined or won't get a bonus, or similar.

The customer service surveys at the swamp are like that. Only 5s count as good. Anything 4 and below is bad.

I've seen several rating systems like that over the years, including one for officer ratings in the military. No matter how many numbers are used, you have get all elements at the top number or you're toast.

All rating sytems should have two values, good/bad, and nothing in between, since all the in between numbers count as bad anyway.

[wheeitsme]

My husband had a manager like that. On his performance review he would only get "Meets expectations". The manager told him that my husband was expected to be "Oustanding", so he "Met expectations". Ubertwatwaffle.

[Mystic]

We always had a joke in a factory in California I use to work in about our employee comments thing. It was one of those "If you have comments or suggestions, please put them in this box" type things.

We would joke that we expected the boss would walk out of his office at lunch time, walk to the box, pick it up, take it to the trash can, dump it, return it, and go back to his office.

[sweetj82]

we did this at the grocery store where i was a MOD. the owner only wanted 10's anything lower the employee would not get the yearly bonus. any complaint about the employee ment no bonus no matter how stupid it was.

we had a cashier who was working at the store for over 20 years. she was awesome all customers knew her. one time a customer said she didnt smile enough. That year the cashier didnt get a bonus.

i didnt get mine one year b/c i made a customer pay for her groceries(how dare i)