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The other day, I had a customer call in to change her relocation container order's initial delivery date.
Background-if you change your initial delivery date for a relocation order(ie, going from one franchise service area to another), your pricing is subject to change. I advise the customer of this while making a new quote to see if there is going to be a change. Thankfully, there isn't, since she's only adjusting by a day or two.
Customer doesn't understand the disclosure, so I repeat it. Then she says I'm irritating and to hurry up, or she'll call back.
Excuse me, but I do have procedures to follow. I have to wait on the computer. If anyone's irritating, it's you!
I oh so wanted to say that. Cooler heads and self-preservation prevailed. I did ask her to please be patient while I waited on the computer.
I talked to my new, awesome boss about it afterward. Said not to worry about it.
Background-if you change your initial delivery date for a relocation order(ie, going from one franchise service area to another), your pricing is subject to change. I advise the customer of this while making a new quote to see if there is going to be a change. Thankfully, there isn't, since she's only adjusting by a day or two.
Customer doesn't understand the disclosure, so I repeat it. Then she says I'm irritating and to hurry up, or she'll call back.
Excuse me, but I do have procedures to follow. I have to wait on the computer. If anyone's irritating, it's you!
I oh so wanted to say that. Cooler heads and self-preservation prevailed. I did ask her to please be patient while I waited on the computer.
I talked to my new, awesome boss about it afterward. Said not to worry about it.