Customer phoned yesterday and was angry because he had not liked the conversation he had a little earlier with a coworker.There were no notes on our computer system to say who he had spoken to.
Customer demanded that I stand up and shout at all my cowowrkers and find out who had spoken to him.
I replied that he could have spoken to anyone at any location as all phone calls go to the first available operator at any of our sites, also I was not going to stand up and yell in the middle of a room where people were working.I said I was happy to try to help him myself if he would tell me what the problem was.
Customer replied "Lazy bitch, what I'm asking you to do isn't difficult".
Customer demanded that I stand up and shout at all my cowowrkers and find out who had spoken to him.
I replied that he could have spoken to anyone at any location as all phone calls go to the first available operator at any of our sites, also I was not going to stand up and yell in the middle of a room where people were working.I said I was happy to try to help him myself if he would tell me what the problem was.
Customer replied "Lazy bitch, what I'm asking you to do isn't difficult".
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