Saw this at a KFC in the food court near where I work today at lunch time. They have a sign up behind the counter that makes me cringe. "We guarantee a smile with every transaction". I feel sorry for those employees, but, apparently, one at least has developed an interesting defense mechanism.
E: Employee
SC: Guess
NSC: Random Non SC
E: "Here you are sir, have a nice day" *didn't smile, obviously having a stressful, busy lunchtime rush*
SC: (You know this is coming) *gets an evil/smarmy grin on his face* "You didn't smile. That sign promises me a smile with my transaction. I think I should get my money back for this meal now."
E: *without missing a beat* "Actually sir, you appear to be grinning at me right now. The sign doesn't state where the smile has to come from, and since I seem to have made you smile, I have fulfilled our guarantee."
NSC: *rather loudly* "Ooh! BURN!"
Best part, What looked to be the shift manager (different uniform to everyone else) was at the register next to this one doing something, and didn't even comment on the exchange.
E: Employee
SC: Guess
NSC: Random Non SC
E: "Here you are sir, have a nice day" *didn't smile, obviously having a stressful, busy lunchtime rush*
SC: (You know this is coming) *gets an evil/smarmy grin on his face* "You didn't smile. That sign promises me a smile with my transaction. I think I should get my money back for this meal now."
E: *without missing a beat* "Actually sir, you appear to be grinning at me right now. The sign doesn't state where the smile has to come from, and since I seem to have made you smile, I have fulfilled our guarantee."
NSC: *rather loudly* "Ooh! BURN!"
Best part, What looked to be the shift manager (different uniform to everyone else) was at the register next to this one doing something, and didn't even comment on the exchange.
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