I was out at Staples tonight to pick up a couple reams of paper.
I looked at the prices, decided to just go with the multipurpose paper, bright white, made with recycled content because it was nice paper it was $7.99 a ream according to the shelf tag, while the other paper out was $8.49 a ream.
I get to the register and the reams ring up at $8.49 each. I point out the error to the cashier who gives me a blank look and then this ensues:
Cashier: ... Uh, this paper is bright white! (yes, his emphasis)
Me: Yes, it is bright white and the price was $7.99 on the shelf.
C: Bright white! <waves a ream in the air like he just don't care>
Me: Um, yes, that is correct. And it is supposed to be $7.99 per ream, at least that's what the shelf tag says.
C: But this is bright white paper. <looks at me like I'm an idiot>
Me: <returning the look> Yes, multipurpose bright white paper, 50 % recycled content, and the shelf tag says $7.99. I'll walk over and double check in case I was mistaken.
<I walk 30 ft, read the tag, and verify that I was, in fact, correct.>
Me: The tag definitely says $7.99, for that type of paper.
C: *insert snotty tone* Well, I'll go over and check it, but this is bright white paper.
Me: Yeah, I got that.
<Cashier walks over, checks, rubs at the tag. Reads it again. He tugs at the tag. Stares at it a bit, finally walks back over to the register.>
C: Well, it looks like that price was put out in error. But, its only a $1.00. <stares back at me without touching the keyboard or marking down my purchase.>
Me: So, you're going to discount it, right?
C: It's only $1.00!
Me: Yes, but it is my dollar, plus tax, which I don't feel I should spend since your staff had the wrong price posted.
C: It's only $1.00 more and this is bright white paper.
Me: Fine, I'll call my corporate Staples rep in the morning and see what kind of price she can get me on a special order.
C: What? Fine, fine, fine! <furiously starts punching keys> There! It's discounted. Happy?
Me: Not with your attitude. Page your supervisor, please. <in the meantime I pay, since I really wanted to print up some stuff tonight. Like tax returns.>
C: You got your discount, you don't need a supervisor.
In the meantime, H, the girl from electronics wanders over. She and I went to high school together and worked at the grocery store with each other for a while, so she offers to call the manager. I lodged my complaint about the cashier's attitude. To which the manager said "Yeah, he's like that." then turned and walked away. Leaving me looking at his back going
So, I guess I'll call my corporate Staples rep tomorrow and let them know we're really disappointed with the local store (except for H, of course.) Y'know, the store where we send our staff to shop for last minute items, especially on weekends because our presenters have impressively poor planning. We spend $50K plus with Staples each year. Not a ginormous account for them, but significant.
And yes, I realize it was only $1.00, but the dude's attitude pissed me off, which makes me ornery and stubborn.
I looked at the prices, decided to just go with the multipurpose paper, bright white, made with recycled content because it was nice paper it was $7.99 a ream according to the shelf tag, while the other paper out was $8.49 a ream.
I get to the register and the reams ring up at $8.49 each. I point out the error to the cashier who gives me a blank look and then this ensues:
Cashier: ... Uh, this paper is bright white! (yes, his emphasis)
Me: Yes, it is bright white and the price was $7.99 on the shelf.
C: Bright white! <waves a ream in the air like he just don't care>
Me: Um, yes, that is correct. And it is supposed to be $7.99 per ream, at least that's what the shelf tag says.
C: But this is bright white paper. <looks at me like I'm an idiot>
Me: <returning the look> Yes, multipurpose bright white paper, 50 % recycled content, and the shelf tag says $7.99. I'll walk over and double check in case I was mistaken.
<I walk 30 ft, read the tag, and verify that I was, in fact, correct.>
Me: The tag definitely says $7.99, for that type of paper.
C: *insert snotty tone* Well, I'll go over and check it, but this is bright white paper.
Me: Yeah, I got that.
<Cashier walks over, checks, rubs at the tag. Reads it again. He tugs at the tag. Stares at it a bit, finally walks back over to the register.>
C: Well, it looks like that price was put out in error. But, its only a $1.00. <stares back at me without touching the keyboard or marking down my purchase.>
Me: So, you're going to discount it, right?
C: It's only $1.00!
Me: Yes, but it is my dollar, plus tax, which I don't feel I should spend since your staff had the wrong price posted.
C: It's only $1.00 more and this is bright white paper.
Me: Fine, I'll call my corporate Staples rep in the morning and see what kind of price she can get me on a special order.
C: What? Fine, fine, fine! <furiously starts punching keys> There! It's discounted. Happy?
Me: Not with your attitude. Page your supervisor, please. <in the meantime I pay, since I really wanted to print up some stuff tonight. Like tax returns.>
C: You got your discount, you don't need a supervisor.
In the meantime, H, the girl from electronics wanders over. She and I went to high school together and worked at the grocery store with each other for a while, so she offers to call the manager. I lodged my complaint about the cashier's attitude. To which the manager said "Yeah, he's like that." then turned and walked away. Leaving me looking at his back going
So, I guess I'll call my corporate Staples rep tomorrow and let them know we're really disappointed with the local store (except for H, of course.) Y'know, the store where we send our staff to shop for last minute items, especially on weekends because our presenters have impressively poor planning. We spend $50K plus with Staples each year. Not a ginormous account for them, but significant.
And yes, I realize it was only $1.00, but the dude's attitude pissed me off, which makes me ornery and stubborn.
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