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I didn't really know where to put this because it's tech support but I'm whining about the tech support person...so if it needs to be moved, mods, feel free.
So for the last three years I've been having tech issues with my laptop. Dell has REFUSED to fix it despite my warranty. I have been yelled at, talked down to, and degraded by their associates. Finally it got to the point that my Dad had to call them. He's actually on hold right now. He's got it on speaker so I've been able to listen to the whole thing.
This is the problem with my PC: The fans don't run. The boards get hot. It slows to a snail's pace. It shuts off. Eventually if you allow it to do this over and over again, it will shut off and then try to reboot in an endless loop forever and ever until you shut it off or it overheats again. It literally commits suicide.
The tech guy literally tried to run a diagnostics checklist on a PC that would run it super super super slow and then shut off in the middle and then he'd try to rerun it like this time it would be different. He tried to tell my Dad it was the internet connection. Nice try, but no. Every time he tried to tell my Dad something my father would shoot it down and I would hear this dejected "Oh..." I developed a sick and twisted love for that "Oh..." throughout their conversation.
Eventually my Dad told them (in his authoritative "you will listen to me and listen good" voice) "If you're going to try to run this diagnostics test on a computer that WON'T RUN, just SEND A TECH OUT HERE." Their diagnostics test had been restarted once and has been running for 50 minutes. I'm impressed the laptop can even run for that long but Dad's got it propped up on its side so airflow from the window directly hits the bottom of it.
Guy folded. My father was told that a tech would be coming to the house to replace:
1. The power cord.
2. The hard drive (again)
3. The mother board.
4. The cooling fan system.
If this doesn't work (or if they don't fix it), I'm buying an HP.
But this is my thought right now: AT LEAST SOMETHING IS HAPPENING. Thank the Flying Spaghetti Monster if only for THIS.
Good thing too, I've never seen my Dad so angry at a tech person...
Elapsed time of tech support: Approx. 2 Hours.
So for the last three years I've been having tech issues with my laptop. Dell has REFUSED to fix it despite my warranty. I have been yelled at, talked down to, and degraded by their associates. Finally it got to the point that my Dad had to call them. He's actually on hold right now. He's got it on speaker so I've been able to listen to the whole thing.
This is the problem with my PC: The fans don't run. The boards get hot. It slows to a snail's pace. It shuts off. Eventually if you allow it to do this over and over again, it will shut off and then try to reboot in an endless loop forever and ever until you shut it off or it overheats again. It literally commits suicide.
The tech guy literally tried to run a diagnostics checklist on a PC that would run it super super super slow and then shut off in the middle and then he'd try to rerun it like this time it would be different. He tried to tell my Dad it was the internet connection. Nice try, but no. Every time he tried to tell my Dad something my father would shoot it down and I would hear this dejected "Oh..." I developed a sick and twisted love for that "Oh..." throughout their conversation.
Eventually my Dad told them (in his authoritative "you will listen to me and listen good" voice) "If you're going to try to run this diagnostics test on a computer that WON'T RUN, just SEND A TECH OUT HERE." Their diagnostics test had been restarted once and has been running for 50 minutes. I'm impressed the laptop can even run for that long but Dad's got it propped up on its side so airflow from the window directly hits the bottom of it.
Guy folded. My father was told that a tech would be coming to the house to replace:
1. The power cord.
2. The hard drive (again)
3. The mother board.
4. The cooling fan system.
If this doesn't work (or if they don't fix it), I'm buying an HP.
But this is my thought right now: AT LEAST SOMETHING IS HAPPENING. Thank the Flying Spaghetti Monster if only for THIS.
Good thing too, I've never seen my Dad so angry at a tech person... Elapsed time of tech support: Approx. 2 Hours.
Turns out there was a lot of lint/dust/hair in the heat sink preventing the fan from doing any good. Not something a can of compressed air could fix.
my desktop's a refurbished Dell, and I haven't had any problems with it... except occasional slowness; I also don't play games on it-- browsing the internet and streaming internet radio. I have more problems with my internet connection, but it's Clearwire/through the air, so weather can do stuff to it. 
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