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A thread on Sucky Customers reminded me of this. Guy wasn't totally sucky, just bad at his job.
DH has a Motorola Xoom. We bought the Buyback program at the best of buys which means they will buy it back at half value after 6 months and quarter value after...whatever. And he's considerung switching to a Samsung Galaxy Tab (although I think he changed his mind...God knows). Um. Anyway...He just asked the employee what the value would be vs. the projected cost of the thing. So the guy starts asking why he would want to get rid of it and they start geek speaking so I leave because I have my 16 month old in my arms and at that point our attention spans are equal. I wander around wishing I had that pretty LG washer and dryer sets and then come back to find them looking at this tiny thing. An HTC flair.
My husband is 6'4. And he's a big guy. My whole hand covers about half his palm when we compare them. So he was telling the guy that he liked the larger tablets because they fit his hand. And this guy goes on and ON about how HTC did research and nobody really likes the bigger tablets because blah blah blah. Um, dude he just said HE likes it. Why would someone else's opinion matter? My husband was way too nice (and usually he's not, so WTH!?) and let him go on forEVER before basically telling him no, thanks but seriously? I thought the idea was to sell your customer what they want.
DH has a Motorola Xoom. We bought the Buyback program at the best of buys which means they will buy it back at half value after 6 months and quarter value after...whatever. And he's considerung switching to a Samsung Galaxy Tab (although I think he changed his mind...God knows). Um. Anyway...He just asked the employee what the value would be vs. the projected cost of the thing. So the guy starts asking why he would want to get rid of it and they start geek speaking so I leave because I have my 16 month old in my arms and at that point our attention spans are equal. I wander around wishing I had that pretty LG washer and dryer sets and then come back to find them looking at this tiny thing. An HTC flair.
My husband is 6'4. And he's a big guy. My whole hand covers about half his palm when we compare them. So he was telling the guy that he liked the larger tablets because they fit his hand. And this guy goes on and ON about how HTC did research and nobody really likes the bigger tablets because blah blah blah. Um, dude he just said HE likes it. Why would someone else's opinion matter? My husband was way too nice (and usually he's not, so WTH!?) and let him go on forEVER before basically telling him no, thanks but seriously? I thought the idea was to sell your customer what they want.
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