Anybody know the name of this terrible customer service book?

[Laund-o-rama Mama]

HOLY SHIT that's it!! Thank you!....I mean, in principle.

[RecoveringKinkoid]

Here, some tool wants some sign language? I got some sign language right here for 'em.

Really, getting your way by throwing a tantrum. Fascinating.

[Mr Hero]

Fascinating. The curious nature in me wants to read this, but I'd have to get this from a library. No way in hell am I giving the author more money.

[Kisa]

OMG! Check out this review I found for that book!

I totally understand his take on customer service, and how we have to demand it from our service providers. At times he comes across as being a jerk, but when do people get better service when they just suffer quietly, never complaining or demanding more for themselves? Sure, a minimum wage taco maker may not care if the taco has 2.5 ounces or 3, but I am so tired of hearing minimum wage employees complain that they just don't make enough money to care. I'm not at a restaurant to play guidance counselor to a punk teenager, I'm there to get the taco I paid for. Our standards have decreased immensely for today's service workers. Why are we paying more and getting less, and, even more disturbing, why are we defending it? It's just like that old adage "Our ancestors had a different name for burger-flipping; they called it opportunity." It's suddenly my fault, as a customer, that the worker behind the counter is only deigning to serve me food until he "finds himself"? That I should put up with less-than-quality service because he is "above" it? Good Book!

1) You don't have to "suffer quitely". Just voice your concerns in a respectful and polite manner.
2) If the taco maker doesnt care if the taco has 2.5 ounces or 3, why do you? It's half an ounce. Seriously.
3) You are paying more and getting less because of inflation and stricter portioning guidelines. The employees do not hate you.....yet.
4) You are defending it? Really? It sounds like you're bitching.
5) If you want excellent customer service and impeccible food quality, go to a 5 star restaraunt. If you want quick, cheap, decent tasting food, got to a fast food joint. Mc Donald's is not fine dining.
6) A book about shoving your "c" in the cashiers face and throwing a tantrem like a toddler is a good book? Ok then. You need to read more.

[Blade_Raver]

The C stands for Completely Stupid. That's why the book fails.

Author and anyone else who follows said drivel is Completely Stupid.

[mikoyan29]

I guess I am with everyone else here. There is a way to get good customer service and there is a way to get worse customer service. The way to good customer service is being calm, rational and respectful. Throwing a tantrum may get you what you want in the short term but if enough people do that and start getting stuff they are not entitled to, we all end up paying for it in the end.

[Irving Patrick Freleigh]

The C stands for Completely Stupid. That's why the book fails.

Author and anyone else who follows said drivel is Completely Stupid.

Anybody who follows that drivel is:

A). a sucky customer, and/or
B). a corporate customer service rep for some company who thinks this "book" somehow makes an important point about customer service.

And both are completely stupid.

[MoonCat]

Anyone who tried shoving their hand into my face better have 9-1-1 on speed dial, because they would either need an ambulance or a cop. Possibly both. And I would be filing an assault charge.

Yeah, you want a hand sign? I got one for ya.

[Laund-o-rama Mama]

Anyone who tried shoving their hand into my face better have 9-1-1 on speed dial, because they would either need an ambulance or a cop. Possibly both. And I would be filing an assault charge.

Yeah, you want a hand sign? I got one for ya.

Well I don't think you were actually supposed to pummel the employee with the Sign of the Customer, but for all I know the author planned it in the sequel.

I must say, it's quite cathartic to have you all hate on this piece of turd. I hated it with the fire of a thousand suns at age 18 but there was no CS forum to vent on!

[flybye023]

Actually, I'm tempted to read the book and give a review pretending the book was supposed to be a satire and was hilariously funny

[RxBoy]

Too bad they don't mention the dangers of being a jerk to someone who often times has the upper hand. I know I've done that in the pharmacy. If an sc is being a jerk to me because of a mistake someone else made I'll take as long as possible to fix it. There have been several instances where a minor insurance issue was not handled correctly and I could have fixed it in less than one minute, but if the person at the counter swore at me or treated me like crap...I can make that minor issue take a good half hour or more to resolve.

This also reminds me of the time that my aunt and uncle came to visit me. The airline lost their luggage. My uncle was ready to storm over to the counter and rip the poor customer service agent a new ass. I convinced him not to and to be very polite with her. She had the bags back to them in less than an hour. I am almost sure that if he had been a jerk to her, she could have easily made sure that the bags didn't turn up for a week.

[Blade_Raver]

Anybody who follows that drivel is:

B). a corporate customer service rep A corporate executive for some company who thinks this "book" somehow makes an important point about customer service.

Fixed that for you. If this goes into Fratching territory, please delete this post.

[Laund-o-rama Mama]

Fixed that for you. If this goes into Fratching territory, please delete this post.

No, it makes sense. The guy who wrote it has obviously never been on the front lines...

[RetailWorkhorse]

No, it makes sense. The guy who wrote it has obviously never been on the front lines...

My DM's (and Schematic's Guy, and up the rest of the chain in this particular part of the country) never worked a store floor before. I hope he never finds this book, he's kinda impressionable. I'm working on fixing that (I just called my DM's Boss a slacker to his face and he laughed at me. Helps I was grinning at the time but my Second Key almost had a heart attack)

[MiloMorai]

Can't.

Close. Thanks for playing, turn all of your cards over, thanks.