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Why we don't usually go to Ruby Tuesday's
But I got an Email coupon for $10 off 2 adult entrees so We figured "Why not, its been a while" so we went to the on in St. Peters by the mall. We got seated fairly quickly, and got our drinks. FMAFanatic got the Jumbo Shrimp Skewers and I got the 9 oz steak. She brought out a couple of biscuits and made sure our drinks were full while we waited. We soaked up their AC, I read some of my book, while she played with her iPod. After a while The manager was making the rounds, and she assured us that our orders were in the kitchen, they hadn't forgotten about us, and our meals would be out as soon as possible. We assured her that it was fine, as we were relaxing and soaking up their AC, using their WiFi , and drinking so take your time. They did bring out more biscuits, though they were slightly doughy, they were enough. We did think it was a little odd she was going around to everyone, but there can be any number of reasons for it, like the kitchen being slow because of a call off or something.
When our meals finally come out, I cut into My steak to see if its prepared correctly. I ordered Medium which should mean bright pink throughout, but it was past medium well to nearly well done as there was almost no pink at all in my steak. I let her know right away, and they said they would make a new one, and it wouldn't be a problem as she saw how it was prepared. While I waited I ate the sides that came with the steak. When the second steak meal arrived, the manager brought it out. Once more they asked me to cut into the steak, and once more it was overdone. It was done about the same as the first steak, almost no pink, and the manager quickly said "Ya that's Medium well at least." I told her not to bother with a 3rd steak, as I didn't feel like waiting, and just ate the steak as it was. The manager did comp my meal and my drink. We did tell the manager that this was why we usually didn't come to this chain, because we always seem to have problems with our meals. She assured us that they were working on quality control, our patronage was important, etc etc. and to please try them again.
When the waitress came at the end, she apologized again about the problems and told us that she thought the cooks were new, and if there was anything else she could do to make our visit better. We did ask for a couple of the carrot cake cupcakes to go (Yum) which she didn't charge us for. We did leave her a good tip as it wasn't her fault because the kitchen had their collective heads up their arse.
We did our very best to not be SC's about the whole thing. I suppose we could have been dicks and tried to get everything comped, but they were making an effort to make sure we were looked after, and that we were served as quickly as possible. They were polite so we were too, though FMA has said she will leave a comment on their facebook, so that they are aware that there is a problem.
But I got an Email coupon for $10 off 2 adult entrees so We figured "Why not, its been a while" so we went to the on in St. Peters by the mall. We got seated fairly quickly, and got our drinks. FMAFanatic got the Jumbo Shrimp Skewers and I got the 9 oz steak. She brought out a couple of biscuits and made sure our drinks were full while we waited. We soaked up their AC, I read some of my book, while she played with her iPod. After a while The manager was making the rounds, and she assured us that our orders were in the kitchen, they hadn't forgotten about us, and our meals would be out as soon as possible. We assured her that it was fine, as we were relaxing and soaking up their AC, using their WiFi , and drinking so take your time. They did bring out more biscuits, though they were slightly doughy, they were enough. We did think it was a little odd she was going around to everyone, but there can be any number of reasons for it, like the kitchen being slow because of a call off or something.
When our meals finally come out, I cut into My steak to see if its prepared correctly. I ordered Medium which should mean bright pink throughout, but it was past medium well to nearly well done as there was almost no pink at all in my steak. I let her know right away, and they said they would make a new one, and it wouldn't be a problem as she saw how it was prepared. While I waited I ate the sides that came with the steak. When the second steak meal arrived, the manager brought it out. Once more they asked me to cut into the steak, and once more it was overdone. It was done about the same as the first steak, almost no pink, and the manager quickly said "Ya that's Medium well at least." I told her not to bother with a 3rd steak, as I didn't feel like waiting, and just ate the steak as it was. The manager did comp my meal and my drink. We did tell the manager that this was why we usually didn't come to this chain, because we always seem to have problems with our meals. She assured us that they were working on quality control, our patronage was important, etc etc. and to please try them again.
When the waitress came at the end, she apologized again about the problems and told us that she thought the cooks were new, and if there was anything else she could do to make our visit better. We did ask for a couple of the carrot cake cupcakes to go (Yum) which she didn't charge us for. We did leave her a good tip as it wasn't her fault because the kitchen had their collective heads up their arse.
We did our very best to not be SC's about the whole thing. I suppose we could have been dicks and tried to get everything comped, but they were making an effort to make sure we were looked after, and that we were served as quickly as possible. They were polite so we were too, though FMA has said she will leave a comment on their facebook, so that they are aware that there is a problem.
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