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I recently went to turn in a internet router, having switched internet providers. Now finding the place was almost an adventure itself, but that is not really important lol.
Anyhow, I arrive at the cable company, and head in with box in tow. One of the CSR is in tears. A SC is yelling at her.
CSR - Customer Service Representative
SC - We know this one by now
Me -
CW - CoWorker of the CSR (who rocks)
SC - This is
ridiculous, so you are telling me there is no way I can get that back? The thing never even worked correctly, and all I want to do is go back to my original set up. How hard can it be?
CW - Sir, you can go back to your original set up any time you like, but the setup fee is non-refundable.
SC - I was never told that! I was told I could go back any time I wanted! The never worked right since it was installed.
CW - I am trying to explain that you can go back to your original set up, I can do that right now, but the fee for installation is not refundable.
SC - That is If I don't get my money back, I will just cancel it all.
CW - I can do that too sir, but you are not getting the setup fee of ((wait for it)) five dollars back. You wanted and agreed to the setup.
Me - "Five dollars? You made somebody cry over five freaking dollars? *grabs wallet, pulls out a five dollar bill*. There, you have your five dollars, leave them alone.
SC - *looks at me as if they want to say something, but rethinks it* Still ridiculous..get it back to the original set up!
Appointment for change over is made, and SC stomps out.
CW - "I wouldn't have given him a dime. Let him cancel for all I care."
Me - *nods* It's just money, and not worth the drama. Some people. *rolls eyes*
CW - *laughs*
I pay off what I awe them (which was $6 dollars).
CW - "Can I ask why you are canceling your service?"
Me - "Financial" *I laugh
CW - "You know we have a program I could put you on to cut the cost right?"
Me - "Thank you, but I took advantage of that once so don't qualify."
She thinks and does something on the computer.
CW - "Yeah, but I tell you what, I will make a note on the account..the next time you return it will reset and you will be eligible again..just have to wait at least six months."
Which I thought was nice of her, didn't have the heart to tell her I had a two year contract with a competitor.
Anyhow, I arrive at the cable company, and head in with box in tow. One of the CSR is in tears. A SC is yelling at her.
CSR - Customer Service Representative
SC - We know this one by now
Me -
CW - CoWorker of the CSR (who rocks)
SC - This is
ridiculous, so you are telling me there is no way I can get that back? The thing never even worked correctly, and all I want to do is go back to my original set up. How hard can it be?CW - Sir, you can go back to your original set up any time you like, but the setup fee is non-refundable.
SC - I was never
told that! I was told I could go back any time I wanted! The never worked right since it was installed.CW - I am trying to explain that you can go back to your original set up, I can do that right now, but the fee for installation is not refundable.
SC - That is
If I don't get my money back, I will just cancel it all.CW - I can do that too sir, but you are not getting the setup fee of ((wait for it)) five dollars back. You wanted and agreed to the setup.
Me - "Five dollars? You made somebody cry over five freaking dollars? *grabs wallet, pulls out a five dollar bill*. There, you have your five dollars, leave them alone.
SC - *looks at me as if they want to say something, but rethinks it* Still
ridiculous..get it back to the original set up!Appointment for change over is made, and SC stomps out.
CW - "I wouldn't have given him a dime. Let him cancel for all I care."
Me - *nods* It's just money, and not worth the drama. Some people. *rolls eyes*
CW - *laughs*
I pay off what I awe them (which was $6 dollars).
CW - "Can I ask why you are canceling your service?"
Me - "Financial" *I laugh
CW - "You know we have a program I could put you on to cut the cost right?"
Me - "Thank you, but I took advantage of that once so don't qualify."
She thinks and does something on the computer.
CW - "Yeah, but I tell you what, I will make a note on the account..the next time you return it will reset and you will be eligible again..just have to wait at least six months."
Which I thought was nice of her, didn't have the heart to tell her I had a two year contract with a competitor.
He is my Black Dragon (and yes, a good one) strong, protective, the guardian. I am his Silver Dragon, always by his side, shining for him, cherishing him.
).
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