Making a burger= Rocket science

[Estil]

Wasn't their slogan "Have it your way"? Or am I thinking of a different chain?

That's Burger King; the GOOD burger chain.

[Estil]

In a Burger King related incident, I went in asked for one of their burgers without cheese - They just told me point blank they couldn't do that for me. All I could say was "I want to have it my way!" Come on lets not have that slogan on the walls if you're not gonna live up to it.

You mean like how Kroger's slogan is "Customer #1st" when they force customers into self-checkout and bug everyone to sign up for their credit card? I absolutely agree. Don't make a commitment like that and then not follow through.

[tropicsgoddess]

I can understand going back to get the order corrected once, but four times?!!! That's fucked up! It's not like she was asking them to make foie gras!

[Kogarashi]

That's Burger King; the GOOD burger chain.

I prefer McDonalds all around, thankyouverymuch.

[EricKei]

Don't make a commitment like that and then not follow through.

"Commitment"?? Ahh! I see the problem here. That's an advertising slogan, it has nothing to do with reality. After all, if they really WERE putting the customers first, there would be no need to spend millions of dollars on ads trying to convince people that that was the case, now would there?

As is often said in writing classes, "Show, don't Tell."

[EmiOfBrie]

Had a similar experience at a White Castle.

I ordered a load of Jalapeno Sliders....

CASHIER: **punches in jala sliders, or so I thought**

..steamed.

CASHIER: (nods) Steam...

Normally you'd think he was just confirming what I said, but WC's system has a button to add "steam" just like you'd add any other condiment. It shows up on the receipt as "+steam". This guy, however, was *not* adding it to the order...

ME: yes, steam
CASHIER: (nods) Steam.. **stands there does nothing**

Repeat a few more times, then I call for the manager. Turns out the cashier COULD NOT SPEAK ENGLISH!!! WTF?!? You'd think that in a country where the vast majority of people speaks English, that speaking the dominant language of your customer base would be a PRE-REQUISITE for customer service.

It also turned out he had me down for regular cheeseburgers, not jala. -.-

Needless to say, we didn't go to that WC again until after we found out he got fired.

[EricKei]

I can certainly understand giving someone who doesn't speak the language a job to help him out, but not one where he has to deal with customers directly all day long. Anywhere else in the store, they could give him a picture menu or one with translations on it to compare with Make tickets >_>...or something like that

[Sleepwalker]

Sometimes, a burger just doesn't want to get made. The most stupid things will happen to it from otherwise competent people. It's just one of those things that happens when you work in such brain frying conditions.

In that case, I go make it myself, apologize for our collective dumbassery and give away free stuff. It has never occurred to me to tell a customer they shouldn't have ordered it...wtf?

[Sleepwalker]

Just keep in mind that, even at a pizza joint of Mickey D's, labor typically munches away 50% or more of profit, once you include all the taxes and junk.

We are not allowed to go past 20 percent. That is about 25% total when you count in non hourly. And my boss wonders why I roll my eyes at half a labor percent... I know how much money this store is making for the owner.

[EricKei]

We are not allowed to go past 20 percent. That is about 25% total when you count in non hourly.

Before or after Payroll taxes? ^_^ I was referring to after. When I was managing at DaddyJim's pizza, we had to watch pre-tax labor; I suspect it's the same there (and yes, Salaried pay was included in the number)

[Moirae]

I can relate. There is a McDonalds near my house that gets the order wrong EVERY time. Say extra may, they give no mayo, say you want no cheese, they give you cheese, say you want a cheeseburger with bacon, they give you a bacon cheeseburger with the two patties. I've had cold fries, when I'm supposed have no fries. A fish burger when we ordered a chicken burger. They will miss items almost every time. I could keep going.

They screw it up every single time, without fail. Its gotten to the point that if we order anything, we check everything before we drive away and will block the drive through until its correct.

And if you go inside? Its WORSE.

[EricKei]

And if you go inside? Its WORSE.

Wow O_o When I go in, it's almost always exactly right; it's drive thru that messes up for me. Maybe it's 'cuz I don't go eat Downtown? ^_^

[Difdi]

Wasn't their slogan "Have it your way"? Or am I thinking of a different chain?

You're thinking of Burger King.

Same for me, actually. I'm mildly allergic to tomato, so eating actual tomato hurts my throat, but for some reason ketchup is fine.

As it happens, the seeds, skins and pulp of a tomato contain sufficiently different proteins that they're effectively three wholly different foods for allergen purposes. While it's possible to be allergic to things found in every part of a tomato, it's equally possible to be allergic to, say, just the tomato skin. Sounds like something like that could be your problem.

[Kristev]

Writing your order down on a notebook first is incredibly useful at stopping this rubbish. Believe me.