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Two stories of suck, both with me as a passive accomplice (mea culpa).
I'm really not sure what if anything I should do about the first one.
Leone of Food SCO
Went to the grocery store last night because I ran out of Kitten Chow for Taz. The regular registers were rather busy, so I used the SCO.
There was another customer in line ahead of me who was having some trouble scannin her items. She looked Asian (which is relevant only in the fact I assumed she might be an immigrant and unfamiliar with how the SCO worked, especially because she had trouble getting her money in the machine). A clerk came and did something with her item to get the total correct so the lady could pay and leave.
My turn in line. I had one item. ONE. The Kitten Chow. I often use SCO's, so I knew what I was doing. I scan the item. It rings up at the correct price. I swipe my MVP card. It gives me the correct discount. I put it on the belt and wait for the "Scan next item or Hit FInish to pay" dialouge.
Instead, the belt moves back to me, the item disappears, and it says, "Clerk needed, problem with scanner."
I try again. Same message.
Clerk comes over a tries. She tries twice. She does nothing to the machine. Finally she says, "I'll get an item that rings up for that price to get you out."
Huh?
Me: It's OK, I'll just use another SCO.
However, she ignores me, grabs another item, scans it, and it takes for some reason. She takes the item back, tells me to go ahead and pay and that I can go with the kitten food.
The total came up to 3 cents less than what it should have been with my discount and tax.
I paid and left, but felt bad about it. Technically, inventory is screwed up, and the store is out 3 cents which over a lot of transactions adds up.
Should I go back to the store and talk to the manager? Or am I making much ado over nothing?
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Pharmacy Door Open
This afternoon, I stopped into a local Aid of Rite to use the bathroom (I bought a bottle of water to pay for the priviledge
). When I went in, I noticed the door to the Pharmacy area was wide open. Propped open, in fact. When I came out, still the same way. There was a counter right next to the door, and an employee (tech I think) looked right at me.
I knew I should say something, but I just wanted to get in and out fast (had a friend waiting for me at a Chinese place at the other end of the strip mall). I went to the front counter to pay for my water, but the idea of that door open bothered me so much I said to the cashier:
"Look, I'm not trying to cause trouble, but there's a door to the pharmacy wide open with all those drugs in easy reach of anyone walking by, and it just bothers me that it has been left open."
Cashier: Was there no one there?
Me: No, there was someone there. I think the door was propped open on purpose, and I didn't want to say anything, but I just feel now that I need to.
Cashier: I'll let them know.
I paid and left. I know I shouldn't have been passive aggressive about this
I'm really not sure what if anything I should do about the first one.
Leone of Food SCO
Went to the grocery store last night because I ran out of Kitten Chow for Taz. The regular registers were rather busy, so I used the SCO.
There was another customer in line ahead of me who was having some trouble scannin her items. She looked Asian (which is relevant only in the fact I assumed she might be an immigrant and unfamiliar with how the SCO worked, especially because she had trouble getting her money in the machine). A clerk came and did something with her item to get the total correct so the lady could pay and leave.
My turn in line. I had one item. ONE. The Kitten Chow. I often use SCO's, so I knew what I was doing. I scan the item. It rings up at the correct price. I swipe my MVP card. It gives me the correct discount. I put it on the belt and wait for the "Scan next item or Hit FInish to pay" dialouge.
Instead, the belt moves back to me, the item disappears, and it says, "Clerk needed, problem with scanner."
I try again. Same message.
Clerk comes over a tries. She tries twice. She does nothing to the machine. Finally she says, "I'll get an item that rings up for that price to get you out."
Huh?
Me: It's OK, I'll just use another SCO.
However, she ignores me, grabs another item, scans it, and it takes for some reason. She takes the item back, tells me to go ahead and pay and that I can go with the kitten food.
The total came up to 3 cents less than what it should have been with my discount and tax.
I paid and left, but felt bad about it. Technically, inventory is screwed up, and the store is out 3 cents which over a lot of transactions adds up.
Should I go back to the store and talk to the manager? Or am I making much ado over nothing?
-----
Pharmacy Door Open
This afternoon, I stopped into a local Aid of Rite to use the bathroom (I bought a bottle of water to pay for the priviledge
). When I went in, I noticed the door to the Pharmacy area was wide open. Propped open, in fact. When I came out, still the same way. There was a counter right next to the door, and an employee (tech I think) looked right at me.I knew I should say something, but I just wanted to get in and out fast (had a friend waiting for me at a Chinese place at the other end of the strip mall). I went to the front counter to pay for my water, but the idea of that door open bothered me so much I said to the cashier:
"Look, I'm not trying to cause trouble, but there's a door to the pharmacy wide open with all those drugs in easy reach of anyone walking by, and it just bothers me that it has been left open."
Cashier: Was there no one there?
Me: No, there was someone there. I think the door was propped open on purpose, and I didn't want to say anything, but I just feel now that I need to.
Cashier: I'll let them know.
I paid and left. I know I shouldn't have been passive aggressive about this
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