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As mentioned in another post I work at a Casino now. I don't deal with many SCs in my particular department (yay me!) but I do encounter them every now and then in other areas of this place.
The quickest way to get to the parking garage after clocking out is to go down a short hallway which brings you out right by a slot machine area and our buffet. A few days ago when I got to this area, I saw a curious sight. There was a customer at the buffet, two employees and a manager all having a very animated discussion about something. I discreetly listened in. I'll paraphrase what I heard...
(see if you can count the SCisms in here)
M - manager
BW - Buffet worker
SC - you know...
M: Let me make sure I have this right sir, you want a discount on the buffet for you and your wife because you don't have much money?
SC: NO! I want a discount because I ended spending more money than I planned at the roulette table and now I don't have enough to pay full price.
M: You chose to gamble sir, you chose to play roulette knowing you might use your money, I can't discount the buffet for you.
SC: This is outrageous, I spend thousands of dollars at the casino, I deserve better treatment!
M: If you did actually spend that much here sir you wouldn't HAVE to pay for a buffet because it would be comped, seeing as how you don't have a comp I doubt you're as high a roller as you claim. I also understand you've been harassing our buffet workers?
SC: Absolutely not!
BW: Oh so threatening to break my nose and casino property doesn't count as harassment? Good to know.
SC: He's lying!
M: Sir I feel I should remind you we have security cameras all over this casino that record video...and audio. All I need to do is review the recording to find out who said what. Now are you going to make me do that or not?
SC: (deflated) I might've said a few things I didn't mean...but I was angry, and I'm still angry!
M: I am sorry for your frustrations sir, but I can't comp a buffet for you or your wife under any circumstances. It just doesn't work that way.
SC: But I'm a preferred customer!
M: That may be but that still doesn't mean you get a discounted or free buffet. For the final time, there is NOTHING I can do. If you keep causing trouble you will no longer be a preferred customer. In fact I will have security take you away and ban you from this property for life.
SC: You wouldn't dare!
M: I would. The safety of my employees, our guests and casino property is important to me. If I need to protect it by getting rid of you that's exactly what I'll do. Now are you going to let this go...or do I need to call security?
SC: No, I'll go, but I still protest this treatment I am receiving. I'm going to complain to your boss about you! Consider yourself lucky if you still have a job tomorrow! (huffs away)
The quickest way to get to the parking garage after clocking out is to go down a short hallway which brings you out right by a slot machine area and our buffet. A few days ago when I got to this area, I saw a curious sight. There was a customer at the buffet, two employees and a manager all having a very animated discussion about something. I discreetly listened in. I'll paraphrase what I heard...
(see if you can count the SCisms in here)
M - manager
BW - Buffet worker
SC - you know...
M: Let me make sure I have this right sir, you want a discount on the buffet for you and your wife because you don't have much money?
SC: NO! I want a discount because I ended spending more money than I planned at the roulette table and now I don't have enough to pay full price.
M: You chose to gamble sir, you chose to play roulette knowing you might use your money, I can't discount the buffet for you.
SC: This is outrageous, I spend thousands of dollars at the casino, I deserve better treatment!
M: If you did actually spend that much here sir you wouldn't HAVE to pay for a buffet because it would be comped, seeing as how you don't have a comp I doubt you're as high a roller as you claim. I also understand you've been harassing our buffet workers?
SC: Absolutely not!
BW: Oh so threatening to break my nose and casino property doesn't count as harassment? Good to know.
SC: He's lying!
M: Sir I feel I should remind you we have security cameras all over this casino that record video...and audio. All I need to do is review the recording to find out who said what. Now are you going to make me do that or not?
SC: (deflated) I might've said a few things I didn't mean...but I was angry, and I'm still angry!
M: I am sorry for your frustrations sir, but I can't comp a buffet for you or your wife under any circumstances. It just doesn't work that way.
SC: But I'm a preferred customer!
M: That may be but that still doesn't mean you get a discounted or free buffet. For the final time, there is NOTHING I can do. If you keep causing trouble you will no longer be a preferred customer. In fact I will have security take you away and ban you from this property for life.
SC: You wouldn't dare!
M: I would. The safety of my employees, our guests and casino property is important to me. If I need to protect it by getting rid of you that's exactly what I'll do. Now are you going to let this go...or do I need to call security?
SC: No, I'll go, but I still protest this treatment I am receiving. I'm going to complain to your boss about you! Consider yourself lucky if you still have a job tomorrow! (huffs away)
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