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I will be honest up front and admit I was a bit sucky, but after the stunt that Smiths pulled, I don't feel too bad about it.
This is case lot sale weekend in Salt Lake (maybe everywhere, I don't know), all the major grocers are having their big sales.
Normally I go to Reams for the case lot sales, because they normally have the best prices on these sales, but this time I noticed Smiths had prices about the same, and I get rewards points towards gas discounts, so thought I'd try them out.
Now, at Reams, case lot means that you have to buy a case worth, but can mix and match varieties to your hearts content as long as it is the same brand and same price. There is nothing in the Smiths ad to indicate that their sale is different.
I get to the register and they say "sorry, but you can't use these on the case lot"
Okay, not sucky yet, they could redeem themselves, I ask the obvious question, why not.
Well, you need to get sealed cases.
Well, where are the cases?
There over by the pharmacy section, all our shoppers know that.
Umm, excuse me? All your shoppers? Clearly not, because I had no clue, this is my first time doing a case lot sale at this store.
So, I asked her to show me on the ad it had to be the sealed cases...
...
...
Trust me, she was looking, but she couldn't find where it said that and I knew she wouldn't because, you know, I know how to read and I have been doing sales for 15 years now, my grandma taught me the art when I was young.
She just kept coming back to "but it says the case price, you should know that means a sealed case"
I'm sorry, I should know no such thing because every other store I've gone to case lot sales at a case simply means you have purchased two flats worth.
Finally I ask, well, how as a first time shopper for this store (okay, so I've been there before, but never for the case lot sale) supposed to know where the case lot section is, where is the sign that shows that... once again, stutter and stammer about how I should just know this, they don't need a sign because everyone knows where it is (yeah, because I always look for canned soup right next to the cold and flu aisle).
Finally I just said fuck it, ring up my non case lot stuff and send the rest back.
You know, if that's your store's policy, that's one thing, it's not your fault that your advertising department makes broad assumptions about what people know about your policies and didn't take the time to research what your new customers may be used to to make sure you communicated to them what to expect... however pulling a snobby attitude about how I should just magically know this and how could I be so stupid to not know this obvious policy and location (when as I've mentioned, no other store I've done case lot sales at has had that restriction), is entirely in your control and I don't feel bad pulling a prove it to me bitch attitude back.
This is case lot sale weekend in Salt Lake (maybe everywhere, I don't know), all the major grocers are having their big sales.
Normally I go to Reams for the case lot sales, because they normally have the best prices on these sales, but this time I noticed Smiths had prices about the same, and I get rewards points towards gas discounts, so thought I'd try them out.
Now, at Reams, case lot means that you have to buy a case worth, but can mix and match varieties to your hearts content as long as it is the same brand and same price. There is nothing in the Smiths ad to indicate that their sale is different.
I get to the register and they say "sorry, but you can't use these on the case lot"
Okay, not sucky yet, they could redeem themselves, I ask the obvious question, why not.
Well, you need to get sealed cases.
Well, where are the cases?
There over by the pharmacy section, all our shoppers know that.
Umm, excuse me? All your shoppers? Clearly not, because I had no clue, this is my first time doing a case lot sale at this store.
So, I asked her to show me on the ad it had to be the sealed cases...
...
...
Trust me, she was looking, but she couldn't find where it said that and I knew she wouldn't because, you know, I know how to read and I have been doing sales for 15 years now, my grandma taught me the art when I was young.
She just kept coming back to "but it says the case price, you should know that means a sealed case"
I'm sorry, I should know no such thing because every other store I've gone to case lot sales at a case simply means you have purchased two flats worth.
Finally I ask, well, how as a first time shopper for this store (okay, so I've been there before, but never for the case lot sale) supposed to know where the case lot section is, where is the sign that shows that... once again, stutter and stammer about how I should just know this, they don't need a sign because everyone knows where it is (yeah, because I always look for canned soup right next to the cold and flu aisle).
Finally I just said fuck it, ring up my non case lot stuff and send the rest back.
You know, if that's your store's policy, that's one thing, it's not your fault that your advertising department makes broad assumptions about what people know about your policies and didn't take the time to research what your new customers may be used to to make sure you communicated to them what to expect... however pulling a snobby attitude about how I should just magically know this and how could I be so stupid to not know this obvious policy and location (when as I've mentioned, no other store I've done case lot sales at has had that restriction), is entirely in your control and I don't feel bad pulling a prove it to me bitch attitude back.
they sound like failure
no
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