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I went to BJ’s Wholesale customer service to redeem some bottle deposit slips. There was no one in line and a group of three people at the counter so all is good. The ladies complete their transaction and I start to step forward. That’s when I realize it was actually a group of two women and one lone woman who does not understand the concept of waiting in a line. Oh well, she was there first and it’s still just one person in front of me.
MM = Mumbles (I never did understand a single word this woman said)
CSR = The employee working customer service
S = The manager, Sarah.
(This was all about a coupon book)
MM: mumble, mumble.
CSR: Excuse me, could you repeat that?
MM: mumble, mumble.
CSR: I understand but what do you want?
MM: mumble, mumble.
CSR: Yes but what do you want ME to do for YOU?
MM: mumble, mumble.
CSR: I’m sorry Ma’am, no. They are only for new customers.
MM: mumble, mumble.
CSR: I do apologize but I can not. We have very few left and they are reserved for new members.
MM: mumble, mumble.
CSR: I do understand that but I’m not allowed to.
MM: mumble, mumble.
You get the idea. This went on for about five minutes. For the last four minutes the CSR just kept repeating, “I’m sorry but I can’t” to everything Mumbles mumbled.
CSR: (spots manager walking by) One moment Ma’am. SARAH! I don’t have many coupon books left; can I give this customer one?
S: No, they are only for new members.
CSR: Can you pleeease explain that to this customer.
S: I’m sorry Ma’am. We mailed coupon books to all members’ household addresses the week before last and we gave books to every customer who came into the store last week. We have very few books left and they are being reserved for new members who sign up this week.
MM: mumble, mumble.
S: I understand that your membership is not expired but as I said we are reserving the last few books we have for NEW members who sign up this week.
MM: mumble, mumble.
S: (looks at me and the growing line) Ma’am, can you please step over here (to CSR) Go ahead and take the next customer.
I finished my transaction. CSR thanked me for my patience and I told her that I hoped her day would get better. I might have said something else but Mumbles was still mumbling to the manager within earshot of the service counter.
I saw Mumbles ahead of me as I was exiting the store. She didn’t look happy. She also didn’t have a coupon book.
MM = Mumbles (I never did understand a single word this woman said)
CSR = The employee working customer service
S = The manager, Sarah.
(This was all about a coupon book)
MM: mumble, mumble.
CSR: Excuse me, could you repeat that?
MM: mumble, mumble.
CSR: I understand but what do you want?
MM: mumble, mumble.
CSR: Yes but what do you want ME to do for YOU?
MM: mumble, mumble.
CSR: I’m sorry Ma’am, no. They are only for new customers.
MM: mumble, mumble.
CSR: I do apologize but I can not. We have very few left and they are reserved for new members.
MM: mumble, mumble.
CSR: I do understand that but I’m not allowed to.
MM: mumble, mumble.
You get the idea. This went on for about five minutes. For the last four minutes the CSR just kept repeating, “I’m sorry but I can’t” to everything Mumbles mumbled.
CSR: (spots manager walking by) One moment Ma’am. SARAH! I don’t have many coupon books left; can I give this customer one?
S: No, they are only for new members.
CSR: Can you pleeease explain that to this customer.
S: I’m sorry Ma’am. We mailed coupon books to all members’ household addresses the week before last and we gave books to every customer who came into the store last week. We have very few books left and they are being reserved for new members who sign up this week.
MM: mumble, mumble.
S: I understand that your membership is not expired but as I said we are reserving the last few books we have for NEW members who sign up this week.
MM: mumble, mumble.
S: (looks at me and the growing line) Ma’am, can you please step over here (to CSR) Go ahead and take the next customer.
I finished my transaction. CSR thanked me for my patience and I told her that I hoped her day would get better. I might have said something else but Mumbles was still mumbling to the manager within earshot of the service counter.
I saw Mumbles ahead of me as I was exiting the store. She didn’t look happy. She also didn’t have a coupon book.
She was (apparently) going out of her way to communicate indistinctly, and being absurdly persistent in the face of a simple explanation. She didn't deserve to be treated as well as she was ~_~
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