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Went to buy an xbox 360 for my boyfriend today. After doing much research I was still a bit confused at what to get but I went to one of my local shops that specialises in 2nd hand games/dvds and consoles. This is a large chain in the UK and I have never been in one without there being a huge queue.
I was near the desk looking over the counters with the consoles and a helpful guy asked if I needed help. Turned out to be the manager and he wasn't serving just checking up on things on the computer so he was happy to talk me through the different types and memory.
When I finally decided on one he said he would ring me up (by this point I'd been talking to him for a good 20 minutes and I was off to the side of the queue. He grabbed the console and told me if I pay in cash he would give me £15 off it.
I didn't have enough on me so I said I would run across the road to the bank, which he was cool with as he had to check the console had all the wires etc in the box.
As I came back I went up to where he was to hear
"OI! THERE'S A QUEUE!"
a guy about 30 looking very pissed off it yelling at me... hence for known as PM (pissed man)
Me: Sorry I just went out to get some cash
PM: THAT'S NO EXCUSE YOU LOST YOUR PLACE IN THE QUEUE SO YOU SHOULD GO TO THE BACK!
Me: I've actually been here about 20 minutes I'm not actually dealing with the cashiers...
PM: I DON'T CARE I'VE BEEN WAITING FOR AGES AND IM NOT HAVING SOME LITTLE BITCH LIKE YOU GETTING HER OWN WAY
Me:
Manager: If you keep talking like that no one will serve you
PM: I HAVE EVERY RIGHT TO SAY WHAT I LIKE
Manager: Actually you don't, if you don't calm down I will call security
PM: IM TRADING IN GAMES HERE! EXPENSIVE GAMES YOU NEED MY BUSINESS!
Manager: I don't care actually, this lady has been in here a lot longer than you, she's not skipped the queue, she was never even in the queue, she's dealing with me and not holding anyone up by doing so
PM: I WILL NOT BE SPOKEN TO LIKE THIS! WHERE IS YOUR MANAGER?!?!
Manager: I'm the manager, and I don't see why you have a right to say what you want whilst I don't, get out.
By this point security arrived and escorted him out the store. He dropped the games he was trying to trade in the process and one of the boxes broke
PM: YOU MADE ME DROP MY GAMES I DEMAND COMPENSATION!
Everyone was looking a bit shell-shocked after he left. The manager was pretty awesome, he told me they get a lot of people het up in there about wait times but they only have 4 tills so they can't do much about it, especially if people bring in a lot of things to trade in.
BONUS:
On the bus on the way back, a 16 year old boy tried to chat me up:
Boy: it's so great to see girls buying consoles, not enough girls game online, Maybe we can play COD together!! what kind of xbox did you get?
(I was not in the mood, and although I knew what xbox it was I said...)
Me: Black.
Boy: Oh, so you don't play?
Me: No
Boy: so why did you buy one?
Me: It's my boyfriend's 30th birthday and his last one broke.
Boy: Oh.
I felt a little guilty afterwards, I wouldn't have been so snappy but I was tired and the previous SC had put me in a bad mood. My housemates thought it was funny that a 16 year old tried to chat me up though. I'll give him points for trying!
I was near the desk looking over the counters with the consoles and a helpful guy asked if I needed help. Turned out to be the manager and he wasn't serving just checking up on things on the computer so he was happy to talk me through the different types and memory.
When I finally decided on one he said he would ring me up (by this point I'd been talking to him for a good 20 minutes and I was off to the side of the queue. He grabbed the console and told me if I pay in cash he would give me £15 off it.
I didn't have enough on me so I said I would run across the road to the bank, which he was cool with as he had to check the console had all the wires etc in the box.
As I came back I went up to where he was to hear
"OI! THERE'S A QUEUE!"
a guy about 30 looking very pissed off it yelling at me... hence for known as PM (pissed man)
Me: Sorry I just went out to get some cash
PM: THAT'S NO EXCUSE YOU LOST YOUR PLACE IN THE QUEUE SO YOU SHOULD GO TO THE BACK!
Me: I've actually been here about 20 minutes I'm not actually dealing with the cashiers...
PM: I DON'T CARE I'VE BEEN WAITING FOR AGES AND IM NOT HAVING SOME LITTLE BITCH LIKE YOU GETTING HER OWN WAY
Me:
Manager: If you keep talking like that no one will serve you
PM: I HAVE EVERY RIGHT TO SAY WHAT I LIKE
Manager: Actually you don't, if you don't calm down I will call security
PM: IM TRADING IN GAMES HERE! EXPENSIVE GAMES YOU NEED MY BUSINESS!
Manager: I don't care actually, this lady has been in here a lot longer than you, she's not skipped the queue, she was never even in the queue, she's dealing with me and not holding anyone up by doing so
PM: I WILL NOT BE SPOKEN TO LIKE THIS! WHERE IS YOUR MANAGER?!?!
Manager: I'm the manager, and I don't see why you have a right to say what you want whilst I don't, get out.
By this point security arrived and escorted him out the store. He dropped the games he was trying to trade in the process and one of the boxes broke
PM: YOU MADE ME DROP MY GAMES I DEMAND COMPENSATION!
Everyone was looking a bit shell-shocked after he left. The manager was pretty awesome, he told me they get a lot of people het up in there about wait times but they only have 4 tills so they can't do much about it, especially if people bring in a lot of things to trade in.
BONUS:
On the bus on the way back, a 16 year old boy tried to chat me up:
Boy: it's so great to see girls buying consoles, not enough girls game online, Maybe we can play COD together!! what kind of xbox did you get?
(I was not in the mood, and although I knew what xbox it was I said...)
Me: Black.
Boy: Oh, so you don't play?
Me: No
Boy: so why did you buy one?
Me: It's my boyfriend's 30th birthday and his last one broke.
Boy: Oh.
I felt a little guilty afterwards, I wouldn't have been so snappy but I was tired and the previous SC had put me in a bad mood. My housemates thought it was funny that a 16 year old tried to chat me up though. I'll give him points for trying!
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