Tonight I dine IN HELL!

[Mr Hero]

Not as sucky as the topic suggests, but still pretty annoying. My usual pizza chain (Setzer's airship) has a deal with a 2 topping pizza and these chicken bites. Said chicken comes with ranch. I hate ranch. I also know they have bbq sauce since they use it on some of their pizzas. When these first came out, a delivery driver asked for my feedback how I liked them. I told them they're good, but I don't care much for the ranch dressing. I much prefer bbq sauce. He said I could ask for it and it shouldn't be a problem.

And for a few months it wasn't. But lately they've gotten this wrong. First time it happened was last week. I explained what happened and just that I wanted to know if they still allow this and if so, have them be more aware in the future. They comped me an order of these chicken bites. My comp order had bbq sauce and I thought all was well.

Until last night. I placed the order over the phone and the person taking my order even repeated back the order and even mentioned the special request. Order comes and there's ranch and no bbq sauce. Now I'm pissed, but I don't want to go into SC mode just yet. I called the store and explained what happened. I asked them if they could please be more careful about this in the future. Was I being sucky?

[firecat88]

I don't think you were at all sucky. From the sound of it, you were very polite. No name-calling, no demanding of free stuff...no self-sightings here. ^_^

[Catwoman2965]

Nope, and I'm with you. I detest ranch too! My pet peeve is when I order water or seltzer, I prefer lime, not lemon, and 9 times out of 10, since most people want lemon, it comes with lemon, even if I ask for it with lime. Drives me nuts as its simply a matter of someone not paying attention.

[wolfie]

Until last night. I placed the order over the phone and the person taking my order even repeated back the order and even mentioned the special request. Order comes and there's ranch and no bbq sauce. Now I'm pissed, but I don't want to go into SC mode just yet. I called the store and explained what happened. I asked them if they could please be more careful about this in the future. Was I being sucky?

Did the order come with a copy of the "packing list" taped to the pizza box? If so, it should show that you had ordered BBQ instead of ranch, so that shipping ranch was a screwup by the store. The store's fail is along the lines of someone ordering a vegetarian pizza and being sent a meat lover's.

Next time you order, let them know that in the past, they have shipped ranch even though you ordered BBQ, and that you expect them to get your order right this time. Alternately, have you considered ordering for pickup, so that if they get it wrong it's a simple matter of switching out the container of dipping sauce on the spot?

[Josh]

a good brand bbq sauce bottle is at most a couple of bucks, if the pizza place does not provide this as a regular topping I dont see a problem on having your own supply.

[Nijiero]

I feel you on this... Getting Sauces right seems to be a major issue with Pizza Places. Especially if you're ordering on line. The "Daddy Jims Pizza" we order from Charges for extra sauces, but we love them so... and when we order online, we always order extras.. the problem is, even though they're on the receipt showing bought and paid for, they never seem to SHOW UP with the Pizzas. This has happened numerous times. The first time I just called, spoke to the manager, and asked that he note our account that next time we order there we're owed some paid-for sauces. They failed to show up, the next time, too. We called them back and complained, and were PROMISED we'd get our sauces next time. When next we ordered from them, I actually called AHEAD and reminded them they owed us extra sauces, and Guess what STILL Didn't make it to us? I'm afraid I'll have to tell them that if we don't get what we PAID FOR next time, I'm going to call and make him send the delivery boy BACK with the stuff, or have to speak to a higherup... I try not to be sucky, but repeated offenses with something we Paid for doesn't seem like an overreaction, does it?

[PepperElf]

it's not sucky to complain. you asked for the item and they said "yes". then they didn't give it to you.

there's nothing wrong in letting them know when they make mistakes.


where people go into SC mode is when they combine this with asinine requests such as firing everyone, full refunds of everything, etc.

you did none of that infantile drama. you were upset but you kept your requests calm and professional.

=)

[Merriweather]

a good brand bbq sauce bottle is at most a couple of bucks, if the pizza place does not provide this as a regular topping I dont see a problem on having your own supply.

This would be a great solution if the pizza place had a policy of no substitutions, and only supplied Ranch, and told customers this. But that isn't the case, they've said that BBQ can be substituted. Then they don't.

Mistakes happen, but no one should have to keep condiments or ingredients in their fridge to constantly fix a delivery that is not what they ordered and paid for.

Now, if the pizza is the absolute best in town, nothing else compares, and everything else from them is wonderful all the time, then it might be worth keeping sauce on hand - but still shouldn't be needed, on principle.

It isn't being an SC to expect to get what you paid for, how you ordered it, nor is it being an SC to politely point out when they get it wrong, especially if it is a repeated offense.

[wraiths_crono]

(Setzer's airship) ?

After reading that part, and until I was done reading, I heard the airship music from FF3/6 gah!

[Mr Hero]

. Alternately, have you considered ordering for pickup, so that if they get it wrong it's a simple matter of switching out the container of dipping sauce on the spot?

Sadly, this is not an option, especially this time of year. I am unable to drive and it would be awkward carrying the goodness home on bike. They have no dining room for me to enjoy the deliciousness.

a good brand bbq sauce bottle is at most a couple of bucks, if the pizza place does not provide this as a regular topping I dont see a problem on having your own supply.

They have this stuff on hand. One of the pizzas they make is bbq chicken and it's delicious!

[thehuckster]

Here's the difference between you and an SC:

You are making a valid observation and complaint about something that seems to be a pattern of mistakes at a pizza place that you otherwise enjoy.

On the other hand...

SCs use bad language and belittle the employees.

SCs raise their voice as if yelling IN ALL CAPS WILL HELP THE SITUATION.

SCs will demand compensation for their great disservice.

SCs will vow never to eat at the establishment again, only to return a week later.

SCs will claim they are allergic to ranch sauce and you could have killed them.

SCs will claim they know a lawyer who has recommended he sue the pizza place for the injustice that was served.

SCs will claim they also know a judge who will preside in said lawsuit.

SCs will take their complaint to corporate or the owner of the establishment and claim that the employees swore at them and threw things at them.

...and finally, SCs will not only demand a change in sauce, but will make a number of other ridiculous nitpicky demands about the thickness of the dough, the consistency of the cheese, the size and shape of the slices, will demand they go to the supermarket to buy grapes because it's ridiculous to not have grapes as a pizza topping and then will demand that exactly 16 grapes will be on the pizza and distributed perfectly evenly. Any deviations from these demands will be met with the abuse given above.

[Mriswith]

...and finally, SCs will not only demand a change in sauce, but will make a number of other ridiculous nitpicky demands about the thickness of the dough, the consistency of the cheese, the size and shape of the slices, will demand they go to the supermarket to buy grapes because it's ridiculous to not have grapes as a pizza topping and then will demand that exactly 16 grapes will be on the pizza and distributed perfectly evenly. Any deviations from these demands will be met with the abuse given above.

...And then the SC will complain about how "grapes should never ever EVAR be on a pizza and it was so nasty that I threw it all up over my carpet, and my 51" plasma tv, and my dog, and you're going to have to pay to replace all 3!!!!1!!one!!!"