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This incident happened yesterday during the first shift. I got to work 30 minutes early, & so I had lunch inside the visitor parking booth. Visitor parking was reserved for events when I got to work. The big white sigh stating visitor parking is closed for a special event was placed in front of the booth.
The faculty member was the type of customer who expected very good customer service no matter what the situation was, no matter how much authority the employee had & would be offended if she was told no. She reminded me of the type of customer who takes things personally, even when the employee assisting her is not even remotely responsible for the situation. The 2 of us are parking attendents. We do not make the reservations for any guest parking in visitor parking nor the decision to close visitor parking for events. That is up to the parking office.
Here is what happened.
She drives up to the visitor parking booth window & sees the big white sign stating visitor parking is closed for events.
faculty member: "HI, I am a faculty member here for a meeting. I see that sign states that visitor parking is closed for events. I do not have a reservation, but I need to park."
She said this is a tone of voice conveying that she expects to be able to park even though the garage is closed for events.
co-worker: "I'm sorry, but if you are not here for any event that is on the event list, then I cannot let you park. The garage is closed for events."
faculty member *looks at him like he gave her awful customer service & has a bitchy tone of voice*:"So I cannot park!!? I am a faculty member!!? "
co-worker:" I'm sorry, but the best thing I can do is to raise the gate for you to find other parking ."
faculty member *still has a bitchy tone of voice*:"So where do faculty members park as visitors?"
He gives her other parking suggestions. She looks at him completely shocked & says "I am not parking over there." She looked at him like he was the sole person responsible for reserving visitor parking.
She then backs up so she can exit the area where visitor parking is.
The faculty member was the type of customer who expected very good customer service no matter what the situation was, no matter how much authority the employee had & would be offended if she was told no. She reminded me of the type of customer who takes things personally, even when the employee assisting her is not even remotely responsible for the situation. The 2 of us are parking attendents. We do not make the reservations for any guest parking in visitor parking nor the decision to close visitor parking for events. That is up to the parking office.
Here is what happened.
She drives up to the visitor parking booth window & sees the big white sign stating visitor parking is closed for events.
faculty member: "HI, I am a faculty member here for a meeting. I see that sign states that visitor parking is closed for events. I do not have a reservation, but I need to park."
She said this is a tone of voice conveying that she expects to be able to park even though the garage is closed for events.
co-worker: "I'm sorry, but if you are not here for any event that is on the event list, then I cannot let you park. The garage is closed for events."
faculty member *looks at him like he gave her awful customer service & has a bitchy tone of voice*:"So I cannot park!!? I am a faculty member!!? "
co-worker:" I'm sorry, but the best thing I can do is to raise the gate for you to find other parking ."
faculty member *still has a bitchy tone of voice*:"So where do faculty members park as visitors?"
He gives her other parking suggestions. She looks at him completely shocked & says "I am not parking over there." She looked at him like he was the sole person responsible for reserving visitor parking.
She then backs up so she can exit the area where visitor parking is.
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