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I've been without transportation for the last several weeks. This has presented a bit of a problem, because I'm 8.5 months pregnant and have appointments that I need to attend. So I called up my insurance company and found out they will provide transportation to and from appointments as long as I set it up 48 hours in advance.
So last week, I call the transportation company to set up a ride to and from my appointment. I give them my home address, the name and address of the building my doctor's office is in, plus the name of the practice, tell them that it is a pregnancy related appointment and the time I need to be there. They said ok, and I thought everything was set up.
The actual day of my appointment, the driver showed up at my house on time, and he had me sign a log twice, basically authorizing the trip I guess. He never verified my name, or where I needed to go, just took off.
We get downtown, and he goes straight past the building I'm supposed to go to. I thought maybe he just wasn't familiar with the building, so I pointed out the building to him, and said that was the building I needed to be at.
At this point a confused look comes over his face, and he asks me my name, which I told him. It turns out that the transportation company, had me down as going to the Children's Hospital, instead of the correct building. The driver refused to drop me off at the correct building, and said that he was only authorized to drop me off at the Children's Hospital, and that if I wanted to get to my appointment I'd have to walk the rest of the way, dropped me off at the Children's Hospital, then left.
This wouldn't have been such a big deal, but I'm 8.5 months pregnant, and it was cold out, and I wasn't anticipating having to walk so I only had my medium weight jacket instead of my heavy weight jacket. But regardless I sucked it up and walked to my appointment.
When I got inside I called the transportation company to let them know of this error, and to find out if I was going to have to walk back to the Children's Hospital to get picked up or if they could pick me up from the correct address. They said they could pick me up from the correct address which I gave them again, and described the building, plus the building across the street so the driver could be sure he was in the correct spot, then I sat around and waited on my ride home.
40 minutes later a driver finally showed up, and told me that in spite of me telling the transportation company the correct address, they still sent him to the Children's Hospital and that he spent quite awhile driving around the building and all the entrances and exits looking for me, and that it was only chance that he happened to drive down to the correct address to see if I was there instead. I was glad to get to and from my appointment, but it was seriously more hassle than it was worth, and I won't be using that transportation service again.
So last week, I call the transportation company to set up a ride to and from my appointment. I give them my home address, the name and address of the building my doctor's office is in, plus the name of the practice, tell them that it is a pregnancy related appointment and the time I need to be there. They said ok, and I thought everything was set up.
The actual day of my appointment, the driver showed up at my house on time, and he had me sign a log twice, basically authorizing the trip I guess. He never verified my name, or where I needed to go, just took off.
We get downtown, and he goes straight past the building I'm supposed to go to. I thought maybe he just wasn't familiar with the building, so I pointed out the building to him, and said that was the building I needed to be at.
At this point a confused look comes over his face, and he asks me my name, which I told him. It turns out that the transportation company, had me down as going to the Children's Hospital, instead of the correct building. The driver refused to drop me off at the correct building, and said that he was only authorized to drop me off at the Children's Hospital, and that if I wanted to get to my appointment I'd have to walk the rest of the way, dropped me off at the Children's Hospital, then left.
This wouldn't have been such a big deal, but I'm 8.5 months pregnant, and it was cold out, and I wasn't anticipating having to walk so I only had my medium weight jacket instead of my heavy weight jacket. But regardless I sucked it up and walked to my appointment.
When I got inside I called the transportation company to let them know of this error, and to find out if I was going to have to walk back to the Children's Hospital to get picked up or if they could pick me up from the correct address. They said they could pick me up from the correct address which I gave them again, and described the building, plus the building across the street so the driver could be sure he was in the correct spot, then I sat around and waited on my ride home.
40 minutes later a driver finally showed up, and told me that in spite of me telling the transportation company the correct address, they still sent him to the Children's Hospital and that he spent quite awhile driving around the building and all the entrances and exits looking for me, and that it was only chance that he happened to drive down to the correct address to see if I was there instead. I was glad to get to and from my appointment, but it was seriously more hassle than it was worth, and I won't be using that transportation service again.
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