Tweet
Mk, so weird pressure fronts have been screwing up my sinuses like nobody’s business the last few days, and after working a full day, and then sleeping in a Benadryl enhanced stupor for a bit, I so was not ready to cook dinner tonight. The boyfriend, wolfie, and I decided to go somewhere fairly inexpensive, but not drive thru, and thus we settled on Denny’s.
The server was a sweetie, and she was working alone for an entire 1/5 of the restaurant, it looked like, and handling it well. The wait time was a bit long, but part of that was my indecision with what I wanted. See, there was a $6 special, a Chicken Cordon Bleu sandwich, which was chicken, ham, Swiss on toast with honey mustard dressing. It looked interesting, except for the Swiss. I like the flavor, don’t get me wrong, but the cultures used to make Swiss cheese or something always give me an upset stomach.
I asked the server if I was allowed to make swaps on a special like that, and she said she thought so, and went to check. I could, so I asked for cheddar in place of Swiss. Wolfie ordered his meal and we went about the night.
Food comes out and there’s white cheese on my sandwich. I pull a bit off and ask Wolfie to try it, thinking it might be white cheddar, but just to be on the safe side boyfriend will take the hit for me.
It’s Swiss.
So, the server comes back with our refills and asks if we need anything else. I’m practically falling over myself apologizing, but tell her I need my food taken back, since it had Swiss. I made no mention of my stomach issues, as it really shouldn’t matter, but I had ordered it one way. I figure the kitchen saw the order, and just went on autopilot for the dish.
So, wolfie is eating his as slow as he can, but I’m telling him to go ahead and eat, don’t let his dinner get cold. Mine came back out in a fair amount of time, less than 5 minutes. So we both settled in to eat and converse and whatnot. I finish half the sandwich before I realized something was off. At first, I thought it was the honey mustard dressing was missing, so I open up the sandwich. I also have the habit of picking my sandwiches apart in layers after eating part of it together. I like to taste the various ingredients separately. Don’t judge me!
I get to the chicken, and nope, no dressing but…there’s this weird film type stuff. Huh, did the breading get too much flour or something. I peel a part of it off and it’s sticky/oily. Like melted cheese.
Once again, wolfie is used. (“Here, eat this, what is it?” My poor boyfriend…)
Yeah, melted Swiss. >.<
Manager time. We asked a busboy at the nearby table if there was a manager we could speak with. We were polite and calm the whole time, made no accusations, just explained that I had asked if I could swap and was told yes. I asked for cheddar, and first go round got Swiss. We showed him the second sandwich, and the goop, and pointed out that it appeared as though they simply put the same chicken on a different piece of toast, threw some ham and cheese on and called it a day.
I then explained that we just wanted it brought to his attention. I told him I don’t have an allergy. Swiss cheese just upsets my stomach, but next time, it COULD be an allergy for someone else. You know, order a sandwich without mayo because the customer is allergic, but it’s put on there, gets sent back and they just scrape it off the bun.
He offered to make me a new sandwich, but I told him I was already full from the fries, and the half sandwich I had eaten, so could we just get a box for wolfie’s leftovers and the check. He brought the box himself, and went to grab the check. He also reassured us that he would speak with the cooks personally, to make sure this wouldn’t happen again, and he offered his sincerest apologies.
My meal was comped without my asking, so that was nice. Our poor server was confused as to what happened because we stood up to go, and had our check in hand, while she was at another table. She was sweet, though, and took good care of us, so I ended up tipping her what I would have tipped had my meal been included, leaving her with a 30% tip for the night.
Now, I take pepto bismol and settle in for the night of discomfort. Blegh.
The End!!
The server was a sweetie, and she was working alone for an entire 1/5 of the restaurant, it looked like, and handling it well. The wait time was a bit long, but part of that was my indecision with what I wanted. See, there was a $6 special, a Chicken Cordon Bleu sandwich, which was chicken, ham, Swiss on toast with honey mustard dressing. It looked interesting, except for the Swiss. I like the flavor, don’t get me wrong, but the cultures used to make Swiss cheese or something always give me an upset stomach.
I asked the server if I was allowed to make swaps on a special like that, and she said she thought so, and went to check. I could, so I asked for cheddar in place of Swiss. Wolfie ordered his meal and we went about the night.
Food comes out and there’s white cheese on my sandwich. I pull a bit off and ask Wolfie to try it, thinking it might be white cheddar, but just to be on the safe side boyfriend will take the hit for me.
It’s Swiss.
So, the server comes back with our refills and asks if we need anything else. I’m practically falling over myself apologizing, but tell her I need my food taken back, since it had Swiss. I made no mention of my stomach issues, as it really shouldn’t matter, but I had ordered it one way. I figure the kitchen saw the order, and just went on autopilot for the dish.
So, wolfie is eating his as slow as he can, but I’m telling him to go ahead and eat, don’t let his dinner get cold. Mine came back out in a fair amount of time, less than 5 minutes. So we both settled in to eat and converse and whatnot. I finish half the sandwich before I realized something was off. At first, I thought it was the honey mustard dressing was missing, so I open up the sandwich. I also have the habit of picking my sandwiches apart in layers after eating part of it together. I like to taste the various ingredients separately. Don’t judge me!
I get to the chicken, and nope, no dressing but…there’s this weird film type stuff. Huh, did the breading get too much flour or something. I peel a part of it off and it’s sticky/oily. Like melted cheese.
Once again, wolfie is used. (“Here, eat this, what is it?” My poor boyfriend…)
Yeah, melted Swiss. >.<
Manager time. We asked a busboy at the nearby table if there was a manager we could speak with. We were polite and calm the whole time, made no accusations, just explained that I had asked if I could swap and was told yes. I asked for cheddar, and first go round got Swiss. We showed him the second sandwich, and the goop, and pointed out that it appeared as though they simply put the same chicken on a different piece of toast, threw some ham and cheese on and called it a day.
I then explained that we just wanted it brought to his attention. I told him I don’t have an allergy. Swiss cheese just upsets my stomach, but next time, it COULD be an allergy for someone else. You know, order a sandwich without mayo because the customer is allergic, but it’s put on there, gets sent back and they just scrape it off the bun.
He offered to make me a new sandwich, but I told him I was already full from the fries, and the half sandwich I had eaten, so could we just get a box for wolfie’s leftovers and the check. He brought the box himself, and went to grab the check. He also reassured us that he would speak with the cooks personally, to make sure this wouldn’t happen again, and he offered his sincerest apologies.
My meal was comped without my asking, so that was nice. Our poor server was confused as to what happened because we stood up to go, and had our check in hand, while she was at another table. She was sweet, though, and took good care of us, so I ended up tipping her what I would have tipped had my meal been included, leaving her with a 30% tip for the night.
Now, I take pepto bismol and settle in for the night of discomfort. Blegh.
The End!!
Comment