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Was going to post this here as it is a similar tale to this...
But when I realized that this was getting a bit long-ish I decided to move it here in Sightings.
A friend of mine works at a gas station that closes at 11pm. The pumps on the other hand are kept on and active for Credit/Debit card customers 24/7.
They have to, they also have fleet card contracts with several local government agencies, police and a few commercial customers.
There are very large and lighted signs that clearly state this. They are on the pumps, they are on the building and they are on the sign that is visible from the road. But as this is Customer's Suck, we all know what these retardicons do (or more to the point, not do) with signs.
It's 11pm on a Friday and I'm there to pick up my friend. He closes the register, tosses the money envelope into the safe's envelope slot, shuts off the lights, sets the alarm, walks outside and finally locks the door.
Enter one such redardicon who is in a screaming rage about the fact that he <gasp> had the aduacity to close his place of business right at closing time. Actually by the time he locked the door it was 11:10pm.
Now making this even more interesting is the fact that the woman is holding her credit card in her hand while she is demanding that he open the store back up so she can get some gas and how unfair that "the only gas station in town..." (apart from the WaWa, the 7-11, the Sheetz, the Dash-in, and the FastStop...all 24/7 gas station/convenience stores within the same quarter-mile strip of road by the way)
...was going to close on her and leave her stranded.
My friend tried to explain that she could use her card at the pumps and was even willing to show her how. But she was having none of that. She ranted and raved that it was in poor business practices to leave a customer stranded with no means to get gas at this hour of night (remember the other 5 24/7 gas stations all within line of sight of this station).
What made this so funny was the several fleet vehicles, a couple of police prowlers and dozens of vehicles pulling into the various pumps, getting fuel and driving off (gas is usually 3-5 cents cheaper there)...all while she was saying that it is impossible for her to get fuel at this gas station.
After a while my friend just apologized, got in my car and we drove off. He did call his boss's cell phone and let him know what happened. His boss assured him that when he meant shut down at 11pm he means shut down at 11pm. Period, end of discussion. So offering to show the woman how to use the card reader was more than adequate customer service and if she was too stupid to listen she can just sit there until they open or go to the (say it with me boys and girls) other 5 gas stations that are open 24/7 and are in line of sight of this one.
But when I realized that this was getting a bit long-ish I decided to move it here in Sightings.
A friend of mine works at a gas station that closes at 11pm. The pumps on the other hand are kept on and active for Credit/Debit card customers 24/7.
They have to, they also have fleet card contracts with several local government agencies, police and a few commercial customers.
There are very large and lighted signs that clearly state this. They are on the pumps, they are on the building and they are on the sign that is visible from the road. But as this is Customer's Suck, we all know what these retardicons do (or more to the point, not do) with signs.
It's 11pm on a Friday and I'm there to pick up my friend. He closes the register, tosses the money envelope into the safe's envelope slot, shuts off the lights, sets the alarm, walks outside and finally locks the door.
Enter one such redardicon who is in a screaming rage about the fact that he <gasp> had the aduacity to close his place of business right at closing time. Actually by the time he locked the door it was 11:10pm.
Now making this even more interesting is the fact that the woman is holding her credit card in her hand while she is demanding that he open the store back up so she can get some gas and how unfair that "the only gas station in town..." (apart from the WaWa, the 7-11, the Sheetz, the Dash-in, and the FastStop...all 24/7 gas station/convenience stores within the same quarter-mile strip of road by the way)
...was going to close on her and leave her stranded.
My friend tried to explain that she could use her card at the pumps and was even willing to show her how. But she was having none of that. She ranted and raved that it was in poor business practices to leave a customer stranded with no means to get gas at this hour of night (remember the other 5 24/7 gas stations all within line of sight of this station).
What made this so funny was the several fleet vehicles, a couple of police prowlers and dozens of vehicles pulling into the various pumps, getting fuel and driving off (gas is usually 3-5 cents cheaper there)...all while she was saying that it is impossible for her to get fuel at this gas station.
After a while my friend just apologized, got in my car and we drove off. He did call his boss's cell phone and let him know what happened. His boss assured him that when he meant shut down at 11pm he means shut down at 11pm. Period, end of discussion. So offering to show the woman how to use the card reader was more than adequate customer service and if she was too stupid to listen she can just sit there until they open or go to the (say it with me boys and girls) other 5 gas stations that are open 24/7 and are in line of sight of this one.
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