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I was a jerk to the Starbucks girl

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  • I was a jerk to the Starbucks girl

    In my defense I did give her a choice though. When she asked how I was, I asked if she wanted the truth or a pleasant lie, and she said the truth is always better.

    So I told her how I was. I said that my father is dying in hospice, and I need this caffeine so I can sit up with him again today. And so she responded that everything happens for a reason.

    Meh.

    I know on a logical level that you as a clerk or a cashier or whatever, do not care how I am. You want me to come up, give you money for a good or service, and go away. However, we do this little societal minuet of pretending to care about the other person's life circumstances. I've always hated it, but I participate because to do otherwise is to force an uncomfortable confrontation on someone. It's just not good manners.

    However, my father is dying in hospice and I needed the caffeine so I could go take my mother -- who also has kidney failure -- to her doctor in another county. Then I'll go sit with my dying father, who rolls his eyes and can answer yes or no questions, and mumbles, and occasionally swats at the air, and who really isn't there at all any more.

    So that's how I was.

    "See?" I told the Starbucks girl, "You should have asked for the pleasant lie."

    I recall a time that a clerk at another Starbucks did just that, in fact. It was when my father was just in the hospital again, but I was still stressed out. However, when I offered her the choice, she chose the pleasant lie and so I said brightly, "I'm fantastic! Never better!"

    And we went about our business.

    I'm rambling, so I'll shut up now.
    Drive it like it's a county car.

  • #2
    I'm sorry you have to go through all this (((hugs))). Been there, done that. A simple "I'm sorry to hear that" would have gone a long way, I suspect.

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    • #3
      I think you need a

      As for her response that "everything happens for a reason" . . . IMO that's an awful thing to say to someone who's about to lose a family member.

      You do, however, have my sympathies and I'm keeping you in my thoughts and prayers.
      Human Resources - the adult version of "I'm telling Mom." - Agent Anthony "Tony" DiNozzo (NCIS)

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      • #4
        I don't think anyone here will blame you, you're under a ton of stress and grieving. Maybe some people believe everything happens for a reason, but it's a cruel (though probably unintentionally cruel) thing to say to someone who is in the thick of it, I think. I don't think you were particularly nasty to her at all, for what it's worth. The very fact you gave her a choice should have clued her in that you are having a rough time.

        Very sorry to hear about your dad. If there's anything I can do from waaaaaay over here let me know.
        https://www.facebook.com/authorpatriciacorrell/

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        • #5
          Did you leave out the part about where you were a jerk? Because I sure didn't see it in your post. Did you get rude to her after she made her comment? If so, well, she was begging for it. Who says that in those circumstances? Maybe she was thrown for a loop but the only acceptable response to "my loved one is dying" is "I'm so sorry" or a variation thereof.

          I hope things work out as well as possible for your family.

          I'm so sorry.
          Women can do anything men can.
          But we don't because lots of it's disgusting.
          Maxine

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          • #6
            No, she was a jerk to YOU. If you were short with her after that comment she asked for it.

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            • #7
              WTF?! Who the hell says that?! Every time I hear someone say "Everything happens for a reason" I just want to slap them.
              The High Priest is an Illusion!

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              • #8
                Nope, I don't see the rude. She asked for the truth and apparently couldn't handle it.

                "Everything happens for a reason," is for the car breaking down and you're trying to reason with yourself.

                Serious illness of self or family member of a complete stranger is "I'm sorry," and possibly awkward silence with a look of deep sympathy. If the illness has a hope of recovery, "I hope they/you get to feeling better," is also a good response.

                So, I'm sorry about your father and I hope that your mother does get to feeling better, if at all possible. It sounds like you're having a rough time, but I'm sure your family appreciates what you are doing for them. I know I do!
                If I make no sense, I apologize. I'm constantly interrupted by an actual toddler.

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                • #9
                  Quoth ArcticChicken View Post
                  WTF?! Who the hell says that?! Every time I hear someone say "Everything happens for a reason" I just want to slap them.
                  I've found that phrase to be actually a bit of a boost on occasion -- but that depends very much on the circumstances. In this case it was both appalling and inexcusable. Not sure whether I'd complain to management but really, she doesn't sound like she ought to be working with the public if that's an example of her people skills.

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                  • #10
                    I don't see you being rude or a jerk here at all. Her reply, though possibly well-meant (I'm not the best with off-the-cuff responses myself) wasn't very nice tho.
                    And big for what you're going through
                    Ne auderis delere orbem rigidum meum! - Don't you dare erase my hard disk!

                    This is Tech Support, not Customer Service.
                    What's the difference?
                    We're allowed to tell you "no".

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                    • #11
                      You weren't a jerk at all, hon. She asked for the truth. The very least she could have mustered up was 'Oh, I'm so sorry.'

                      She may very well have not meant it as awful as it sounded (that phrase needs to DIAF anyway), but she seriously needs some customer service lessons if she feels that was an appropriate response.

                      Also, I am so sorry for what you're going through. Huge and prayers coming your way. I just wish I could do more.
                      "So, if you wanna put places like that outta business, just stop being so rock-chewingly stupid." ~ Raudf, 9/19/13

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                      • #12
                        Thank you, everyone.

                        No, I didn't get upset with her after she said that. I just said she should have chosen the pleasant lie. Then I stepped out of the way for the next customer.

                        Honestly, I think I got a little sympathy from the guy who actually made my drink. I'd asked for a frappuccino with an extra double shot of espresso. Usually when they make that for me, it's too big to fit in the "tall" cup, but most of the time they just dump out the excess. This time I got the full amount, in a medium sized cup.

                        It helped.
                        Drive it like it's a county car.

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                        • #13
                          Why is it that we're supposed to ask people we don't know, "How are you"? I just greet people with "hi" or "hello" in order to avoid the akwardness. But when I answer the question with "fine" or "pretty good," I get argued with. See? No one should ask "How are you?" unless they know the person. Stupid social conventions....
                          "Is it hot in here to you? It's very warm, isn't it?"--Nero, probably

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                          • #14
                            *hugs* Lvl 9. You weren't a jerk.

                            I said to people that those were two phrases to avoid: "how are you" and "how was your day" for this reason exactly.

                            If that waitress had said that to me I would not have been pleased and probably had a full on tantrum at her.

                            The day Dad died I'd gone home overnight (to my parents house actually) to give the dog some attention and get some sleep as we knew that with two of us at the hospital neither of us would sleep. I was crying in the Taxi to the hospital after Mum called and the driver asked what I was up to today. I told him why I was going to the hospital and he said "I'm sorry to hear that" which I believe is the only suitable response really. If he'd said what that girl said I would have got out of the taxi there and then.
                            Last edited by Gizmo; 04-27-2012, 05:21 PM.
                            I am so SO glad I was not present for this. There would have been an unpleasant duct tape incident. - Joi

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                            • #15
                              Quoth Food Lady View Post
                              Why is it that we're supposed to ask people we don't know, "How are you"? I just greet people with "hi" or "hello" in order to avoid the akwardness. But when I answer the question with "fine" or "pretty good," I get argued with. See? No one should ask "How are you?" unless they know the person. Stupid social conventions....
                              I agree, it is awkward and stupid. I don't feel comfortable asking customers "how are you" either.

                              I'm lucky I can greet the customer with, "Hello, did you find what you needed today?" or "Hello, can I help you find something?" Polite, pleasant and neutral, job-oriented rather than personal. And usually much easier for the customer to answer.

                              L9G, I am sorry for what you are going through.
                              I don't have an attitude problem. You have a perception problem.
                              My LiveJournal
                              A page we can all agree with!

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