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I Walked Out (possible SS)

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  • I Walked Out (possible SS)

    First off, let's start this by saying I should have known better than to walk into a Mart of Wal at high noon on a Saturday. What was I thinking?

    Only really needed a couple of things, to be honest: doc wants me on a woman's multi-vit, because I'm clearly not getting enough of anything, and some dry gas to keep in the garage because I had just used the last one I had on ol' Bleu to see if that's why her check engine light has come on. Found both, did a bit more browsing (I'm shopping for a new lappy soon, and I have yet to find a case that fits my tablet since it's not on the market anymore), then headed up to the registers.

    They were swarmed. I should have seen that coming. I pick one that's only two people deep, and the closest one is just about finished. She finishes up, and the lady that was in front of me goes next. I take my two things out of my basket, put it where it goes, and get them on the belt.

    Cashier's ringing through her purchase when she gets to an open packages of heel cushion inserts by a certain foot doctor. The SC goes "Yeah, I opened it, I'm wearing them right now". Cashier tries to scan the package, but half the bar code has been torn off. SC starts giggling, going "Oh shoot, I thought I had tucked it in the box." Cashier has to turn on the "OMG help me" signal.

    It takes about ten minutes before somebody comes over to see what's up. She takes one look at the SC's open box, goes back to get her price gun, then goes off to try to find it. She was gone for another 10 minutes. The whole time she was gone the cashier didn't offer to suspend the SC's transaction so the rest of us (now 4 more behind me) could get out of there, although I'm not sure if she could have. SC apologized once, giggling "Sorry". When the price checker comes back, she's brought the wrong shoe inserts. She takes another look at SC's box, and goes "Oh, those, those are $7.98."

    "OH NO THEY ARE NOT," bellows SC, "They are $5-something (she really said this)". She argues with the price checker for a few minutes before deciding to go look for them herself, shouting back to the rest of us "You folks better go look for another lane!"

    We do, but everyone behind me has decided they all should go ahead of me, so I lose my place. I've had enough, it's been a half hour in checkout as it is, so I go back to my first lane, say "Forget it" and dropped my two items back into the basket I had left under the lane. Then I walked out.

    I never do that, I'm not proud of it, and if I hadn't been so desperate to leave I would have trekked back through the store and put them back. But that was just it: I had spent just about an hour in there, and half of that time was up by the registers. Last thing I wanted to do was work my way back through that maze.

    Went to Aid of Rite for the vitamins instead and got a bit of a better deal on them, then checked the car-parts store in the same plaza for the dry gas and got some advice to try out instead. I guess I should have done that in the first place.

  • #2
    High noon on a Saturday at Wally World is ALWAYS a madhouse.

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    • #3
      Under the circumstances, I'd say you get a pass on this one. I'm not sure the cashier could suspend the transaction, but the overall experience would've tried the patience of a saint. And it would've probably taken you another half hour or more to put all the stuff back, so ...

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      • #4
        Quoth Bright_Star View Post
        High noon on a Saturday at Wally World Your Local Inbred Carnival is ALWAYS a madhouse.
        Fixed that for you.
        Knowledge is power. Power corrupts. Study hard. Be evil.

        "I never said I wasn't a horrible person."--Me, almost daily

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        • #5
          And all because the twit ahead of you couldn't wait until she checked out before putting the inserts into her shoes. I understand sore feet, trust me, but if she hadn't opened the package--or at least had been careful not to tear the UPC code--she'd have been out of there faster and then so would you and everyone else.
          When you start at zero, everything's progress.

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          • #6
            I feel you were rather justified, and I've been a cashier there before. Also, as a former cashier, unless they've changed things recently (which I highly doubt), suspending the transaction requires a manager/CSM, so no, the cashier couldn't do that by themselves. About the only thing you could've possibly done differently is ask the cashier if she can get a manager to suspend the transaction rather than hold everyone up, but that would require waiting for another manager. Not much to fix it there.

            And this is why I always hated the people who were so impatient to get at the item in the package that they ruined the barcode. I didn't mind so much if the barcode was still intact, but to rip it up and lose it?
            "Enough expository banter. It's time we fight like men. And ladies. And ladies who dress like men. For Gilgamesh...IT'S MORPHING TIME!"
            - Gilgamesh, Final Fantasy V

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            • #7
              I think most of the suck was on the part of the customers around you, but partly the fault of the company. I can suspend a transaction any time I want; Wallyworld needs to make that possible for it's cashiers.
              "Is it hot in here to you? It's very warm, isn't it?"--Nero, probably

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              • #8
                Quoth Food Lady View Post
                I think most of the suck was on the part of the customers around you, but partly the fault of the company. I can suspend a transaction any time I want; Wallyworld needs to make that possible for it's cashiers.
                I'm sure they're afraid the cashiers will abuse it (though I'm not sure how). Or they're just too lazy.

                Actually, my money's on lazy.
                "Enough expository banter. It's time we fight like men. And ladies. And ladies who dress like men. For Gilgamesh...IT'S MORPHING TIME!"
                - Gilgamesh, Final Fantasy V

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                • #9
                  Torn barcode so it wouldn't scan? Disputing the price of the item? Call me suspicious, but it sounds like the SC tore the code deliberately in hopes that without being able to verify the price, someone would take her word for it.
                  Any fool can piss on the floor. It takes a talented SC to shit on the ceiling.

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                  • #10
                    I had a similar situation tonight. The customers card kept declining and the system would not let me suspend or cancel the transaction due to her having used her food stamps to pay for part of the transaction.

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                    • #11
                      Wolfie I think you hit the nail on the head, especially with the way she kept giggling as the cashier tried to scan the ripped code. I think she was hoping the cashier would finally go "Fine, it's 5-something" just to get her out of her hair.

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                      • #12
                        Can't the Marts POS accept a typed number? All the times I have had a non-functional barcode here, the cashier have sighed an exasperated sigh and typed the twelve digits under the barcode.

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                        • #13
                          Quoth Mikkel View Post
                          Can't the Marts POS accept a typed number? All the times I have had a non-functional barcode here, the cashier have sighed an exasperated sigh and typed the twelve digits under the barcode.
                          The customer had torn the UPC code when she opened the package and thought the rest of the ticket was in the box (yeah, right ), so the cashier didn't have a complete code. I agree with wolfie's theory.

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                          • #14
                            And this is why I always hated the people who were so impatient to get at the item in the package that they ruined the barcode. I didn't mind so much if the barcode was still intact, but to rip it up and lose it?
                            At this point I'm starting to think she did that on purpose. To try to scam the store into letting her have the cheaper price that is.

                            Edit: lol, i see wolfie had the same idea. yep.

                            and... well the things you had in the basket weren't perishable at least

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                            • #15
                              I'd give you a pass on this one. Extreme provocation by SC too stupid (or scamming) to leave packaging intact, no concern shown for those in line by either SC or cashier, several delays on top of another in getting it sorted, all that does add up.

                              And you didn't throw your items at the cashier, dump them on the floor, or leave a full cart including perishables - you put your two items in their basket in a place easy for staff to put away. You didn't even scream at anyone. So no, simply deciding not to continue to put up with the situation even further, and walking out doesn't escalate you to SC, not in my opinion.

                              Madness takes it's toll....
                              Please have exact change ready.

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