Oh no, my candle melted when it was HOT!

[pageantmama]

I have to start by saying I absolutely LOVE diamond candles. Smell great, have a ring that might be worth money, what more could you ask for. I only get to order if they have a deal online but LOVE them. As everyone knows here in the US it is 100+plus degrees in many places. So if you order a soy candle with a very low melting point you should expect some melting or bubbling, right? I forget who we are dealing with here. There have been so many people posting how horrible the candles are, the company sucks, blahblahblah because their candles are a little melty or bubbly or wax is on it. They want refunds, want new candles(that are just going to come to them melted again, duh) and wantwantwant stuff. I love not working for the company and being able to tell them what idiots they are and seeing their reactions of not being coddled for their ignorance I hope the employees get to sit back and have a good laugh about it before they delete the stupidity

[42_42_42]

Does the company not have a warning about the candles and shipping in the heat? Not that SCs read warnings....

If the co wants to preserve the way the candles look when shipped during the hotter months, they should ship with freezer packs and over night them. That's what I request when I have to order baking chocolate during the warmer months (only way to get the coverture brand I like in bulk).

[bainsidhe]

I'm a little amused someone else here mentioned chocolate, because that's the first thing that came to mind. Our city has a very well-know and famous candy shop that ships all over the world. They have a sign inside explaining that the company prefers to avoid shipping chocolates during certain (HOT) months, because it will not survive the journey. Instead, they recommend their many hard candies for travel to warmer climates.

[raudf]

Yeah, I also love it when my extended family complained because their child left her crayons in their car... and they melted. At this point, if we sat the crayons in the shade for a few seconds, they'd squish. Imagine what they'd do in a closed up car?!

[PepperElf]

My sister had a candle she stored on its side a few years back and it ended up looking quite interesting. afaik she doesn't store them like that anymore

[Kristev]

I was thinking the same thing you did, 42_42_42. This company would be wise to consider keeping their candles with freezer packs during the hot months.

[EricKei]

This company would be wise to consider keeping their candles with freezer packs during the hot months.

Aye...but how likely is it that most customers would be willing to pay extra for the cold packs and wax-coated boxes to ship them in (assuming that condensation is an issue for the cold packs)...?

I'd just wait for cooler weather or hit up a local shop if it were practical.

[wolfie]

Or the store could do the reverse of how Lee Valley Tools handles water-based glue. They won't ship it (can still buy it in-store) in the winter, because it gets ruined after a couple freeze/thaw cycles.

Post on the website that certain candles have low melting points, and will be damaged if exposed to high temperatures, and therefore will not be shipped when ambient temperatures are too high (keep the description page, but disable the "add to cart" button, and add a box with the explanation). Or, they could conveniently be "out of stock" on all their soy candles until the weather cools down.

[Irving Patrick Freleigh]

Or the store could do the reverse of how Lee Valley Tools handles water-based glue. They won't ship it (can still buy it in-store) in the winter, because it gets ruined after a couple freeze/thaw cycles.

This is the same reason you can't find Mallomars on store shelves during the summer. Hot weather causes the cookies to melt.

[dalesys]

... my candle melts much too fast when it's hot ...

[raudf]

Hmm.. they could ship 'em the way my dad's meds get shipped. Styrofoam box inside the shipping box that contains a bit of dry ice. And yes, it'd likely increase the cost of shipping, but if the customer wants a candle that badly, then they should be willing to pay the extra on shipping... Okay, even I can't say that with a straight face.

I haven't considered buying candles right now. Heck, I don't wanna consider buying anything that's going to create the smallest amount of heat right now... 100s for what looks like most of the week!

[Mishi]

I had never heard of them until this thread! Now...how do I get them through customs? Nothing suspicious about an object inside a candle arriving from overseas, that's for sure!

[vikingchyk]

Yeah, I also love it when my extended family complained because their child left her crayons in their car... and they melted. At this point, if we sat the crayons in the shade for a few seconds, they'd squish. Imagine what they'd do in a closed up car?!

I don't have to imagine, I actually did that as a child I thought it was the most beautiful technicolor puddle of goo ever! Crayola, 16 count box. Bonus: the car interior was black! That really made the colors pop

My parents weren't as amused, especially since the car was only about a year old when it happened. My dad would have to periodically repaint the shelf underneath the rear window (hey, where else would you put your coloring book and crayons? On the flat surface!) because he had to scrape the wax off, and took up some of the paint with it. So I got to hear about it every time he had to climb back there to paint. At some point while we still had the car (kept it 10 years) I was old enough to retort "Excuse me for not understanding crayons and thermodynamics when I was FIVE!"

This would explain why I never had crayons at home after that Meanies. It's OK, I have loads of them now. It's never too late to have a happy childhood

[vikingchyk]

Post on the website that certain candles have low melting points, and will be damaged if exposed to high temperatures, and therefore will not be shipped when ambient temperatures are too high (keep the description page, but disable the "add to cart" button, and add a box with the explanation). Or, they could conveniently be "out of stock" on all their soy candles until the weather cools down.

A couple of my friends used to be reps for a home party candle company (like Tupperware parties, only with candles) The company would ship in any weather, leading to a lot of incidents of the boxes of 6 votives turning into what we lovingly referred to as "six wick bricks" I know the bricks were always replaced (usually caught by the rep before they got into the customer's hands) - not sure if the company or the representative took the hit on that one.

[Cyberguy]

I'll be honest, my first thought upon seeing this thread was, "Wow, people expected their candles NOT to melt when lit on FIRE?"

Of course, considering the average intelligence of the people discussed here, it wasn't an unreasonable assumption.

Seriously, though, they get something inside the candle, complain when the was is a little off, then expect another one? Smells like attempted scamming to me. Not a very clever one, but again, we're not dealing with geniuses here.