Last weekend I was at a car parts store I'll call "Car Section". I had an experience that really bothered me... I'm afraid I might be letting it upset me too much.
So I go into the store intent on purchasing what I need to fix my non working back blinker and my third break light. Namely 2 packages of bulbs. (A big project for me... I barely know how to check my oil )
My fiance was with me (forget to tell you guys... I'm getting married! Crazy, no?) Anyways, it comes time to pay and the cashier asks me if I want a small package of "bulb grease". You know, one of those little packets they sell at the register.
Standing at the register, I turn to the fiance.
"Do we need 'bulb grease'?"
"No." he says from half way down the aisle behind the registers.
I turn back to the cashier "No thank you." I say with a smile.
She rang me up, and I noticed an odd look from her. Thought nothing of it. The total at the end was a little bit higher than I thought, but the final total screen only showed the total, not the itemized total and tables. I pay and leave, then look at my receipt.
The 'ahem' person put the damn grease on there anyways! I went back in and demanded a manager, pissed, I tried to keep calm as she refunded the money, just blowing me off in the process.
I ended up calling the regional office... The regional manager called me... Apologized, promised to coach the employees, offered a gift card.
Anyways, I think it bothered me so much because integrity is so important to me. I am quick to forgive a small bit of rudeness, inconvenience, or ignorance. Dishonesty? No. I really do feel that the cashier did it on purpose... Thoughts?
So I go into the store intent on purchasing what I need to fix my non working back blinker and my third break light. Namely 2 packages of bulbs. (A big project for me... I barely know how to check my oil )
My fiance was with me (forget to tell you guys... I'm getting married! Crazy, no?) Anyways, it comes time to pay and the cashier asks me if I want a small package of "bulb grease". You know, one of those little packets they sell at the register.
Standing at the register, I turn to the fiance.
"Do we need 'bulb grease'?"
"No." he says from half way down the aisle behind the registers.
I turn back to the cashier "No thank you." I say with a smile.
She rang me up, and I noticed an odd look from her. Thought nothing of it. The total at the end was a little bit higher than I thought, but the final total screen only showed the total, not the itemized total and tables. I pay and leave, then look at my receipt.
The 'ahem' person put the damn grease on there anyways! I went back in and demanded a manager, pissed, I tried to keep calm as she refunded the money, just blowing me off in the process.
I ended up calling the regional office... The regional manager called me... Apologized, promised to coach the employees, offered a gift card.
Anyways, I think it bothered me so much because integrity is so important to me. I am quick to forgive a small bit of rudeness, inconvenience, or ignorance. Dishonesty? No. I really do feel that the cashier did it on purpose... Thoughts?
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