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This isn't my story, but rather it's a story I heard from my chef during a bakery management class, so into sightings it goes. As it happens, my chef used to own half of a small bakery that would supply cakes and other goodies to various places in town; chain coffee shops, and grocery stores, and the like.
A short while before Christmas, one such store sent in for an order from him for 3000 mousse cakes, which were done up kind of like a log cake. Kind of a neat idea presentation-wise, and the store wanted to sell them for the Christmas season. So, anyways, they work about and send the cakes in, and within about three days or so my chef gets a call back from them asking if they can produce 3000 more cakes.
Now, bear a few things in mind; mousse cakes have to be refrigerated. If you leave them out in room temperature, they'll eventually basically melt. So what had happened was, the SC (Stupid, in this case!) who took in the order took the 3000 mousse cakes that had come in a *refrigerated* truck and had the entire lot of them stuck up in a warehouse way up near the ceiling, where it was *warmest*. Of course, the things fell apart and made a bloody mess.
And would you believe it? The company wanted my chef to swallow the losses and send them the other 3000 cakes free of charge. As can well be imagined, it didn't fly; he, being a clever fellow, had gone over the necessary storage for the cakes in the order agreement, and his back being so covered, the store finally relented and purchased another 3000 cakes at full price. And this sounds like the end of the story, or so I would have thought! But not so!
It happened again.
Exactly the same thing. The cakes were delivered and shoved into warm storage where they melted and became completely ruined
The store called my chef and placed a frantic order, but since they weren't the only customers, there could only be so much done, and in the end they ended up paying for around 6500 cakes and only actually being able to sell around 500.
A short while before Christmas, one such store sent in for an order from him for 3000 mousse cakes, which were done up kind of like a log cake. Kind of a neat idea presentation-wise, and the store wanted to sell them for the Christmas season. So, anyways, they work about and send the cakes in, and within about three days or so my chef gets a call back from them asking if they can produce 3000 more cakes.
Now, bear a few things in mind; mousse cakes have to be refrigerated. If you leave them out in room temperature, they'll eventually basically melt. So what had happened was, the SC (Stupid, in this case!) who took in the order took the 3000 mousse cakes that had come in a *refrigerated* truck and had the entire lot of them stuck up in a warehouse way up near the ceiling, where it was *warmest*. Of course, the things fell apart and made a bloody mess.
And would you believe it? The company wanted my chef to swallow the losses and send them the other 3000 cakes free of charge. As can well be imagined, it didn't fly; he, being a clever fellow, had gone over the necessary storage for the cakes in the order agreement, and his back being so covered, the store finally relented and purchased another 3000 cakes at full price. And this sounds like the end of the story, or so I would have thought! But not so!
It happened again.
Exactly the same thing. The cakes were delivered and shoved into warm storage where they melted and became completely ruined
The store called my chef and placed a frantic order, but since they weren't the only customers, there could only be so much done, and in the end they ended up paying for around 6500 cakes and only actually being able to sell around 500.
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