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Backstory: Mom works from home when she's not traveling. Since she uses a voice over IP phone that needs a ton of bandwidth, we need to get the absolute best plan that they got available.
however, because the alternative, Comcast, is a PIECE OF @&%*ing √¬∫†, we switched to Qwest and CenturyLink...unfortunately they did several really really crappy things...
They borked our phone up, screwed up the internet, then expected us to pay for their screw-up.
Yes, seriously. -_-; we got the house resided last year. Then we noticed that our landline wasn't working. So we called them, got them to come out, and they fixed it. Unfortunately they turned our freaking cable box into a birds nest and massively borked it up. So whenever the phone was used? It'd take out the internet and we'd have to reboot it.
Slight rant - mom's intellect score took a massive penalty. She seemed to forget that we're paying for these devices called "Cell phones". Numerous times, we would have some kind of exchange like this...
Me: Hello?
Mom: Did they fix it yet?
Me: No, and because you just called the landline, you knocked the internet out."
Mom: DOOH!
Me: Hello?
Mom: hi, did they fix it yet? Is Qwest around?
Me: What number did you call?
Mom: But I thought I called-OH NO I CALLED THE LANDLINE!!
Me:
Then at one point, mom calls a freaking pharmaceutical hotline at 11 at night...USING THE LANDLINE. -_-; she even used the darn thing earlier to call someone and then when I got mad at her (Cause she caused me to disconnect from a game of League of Legends. I could get BANNED for that!) she said "oh I didn't know that outgoing calls knocked it out too". Uhm...yeah right. -_-; ugggh...
At one point, we notice footprints in the snow from a snowstorm and they hadn't fixed it. Someone had been by in the day and it wasn't us. Eventually, they come by and fix it.
But wait...they want us to pay for their own screw-up. What the hell?! YOU messed up. They kept calling and said we owed them money for fixing the box and we refused to pay because they never told us it'd cost money. They threatened to send us to collections and we then told 'em off after we called the BBB and they sided with us. (Yes, the BBB actually didnt' side with the business.)
They demanded an outrageous amount of money for better service
Because mom would always suck down all the bandwidth and every time she tried to screen-share at all, the quality of the call would go to crap. So she asked CenturyLink if they had a better service. They said that if we wanted a better service than we already had, it'd cost about an extra $300 a month.
THREE HUNDRED FREAKING DOLLARS A MONTH?!? Who the heck pays that much?!? I don't even think BUSINESSES pay that much for internet!! That BETTER have been some kind of glitch or something but mom was told, by a person, that they'd have to pay an extra $300 a month if we wanted better internet. WTF, if we're paying THAT much, we better be able to connect to the internet during a power outage! Mom told them no so we'll have to deal with that shitty internet. -_-;
so it looks like w'ell ahve to go back to Comcast...and you all know Comcast spends about as much on Customer Service as you'd spend to get a Twix bar at a vending machine.
however, because the alternative, Comcast, is a PIECE OF @&%*ing √¬∫†, we switched to Qwest and CenturyLink...unfortunately they did several really really crappy things...
They borked our phone up, screwed up the internet, then expected us to pay for their screw-up.
Yes, seriously. -_-; we got the house resided last year. Then we noticed that our landline wasn't working. So we called them, got them to come out, and they fixed it. Unfortunately they turned our freaking cable box into a birds nest and massively borked it up. So whenever the phone was used? It'd take out the internet and we'd have to reboot it.
Slight rant - mom's intellect score took a massive penalty. She seemed to forget that we're paying for these devices called "Cell phones". Numerous times, we would have some kind of exchange like this...
Me: Hello?
Mom: Did they fix it yet?
Me: No, and because you just called the landline, you knocked the internet out."
Mom: DOOH!
Me: Hello?
Mom: hi, did they fix it yet? Is Qwest around?
Me: What number did you call?
Mom: But I thought I called-OH NO I CALLED THE LANDLINE!!
Me:
Then at one point, mom calls a freaking pharmaceutical hotline at 11 at night...USING THE LANDLINE. -_-; she even used the darn thing earlier to call someone and then when I got mad at her (Cause she caused me to disconnect from a game of League of Legends. I could get BANNED for that!) she said "oh I didn't know that outgoing calls knocked it out too". Uhm...yeah right. -_-; ugggh...
At one point, we notice footprints in the snow from a snowstorm and they hadn't fixed it. Someone had been by in the day and it wasn't us. Eventually, they come by and fix it.
But wait...they want us to pay for their own screw-up. What the hell?! YOU messed up. They kept calling and said we owed them money for fixing the box and we refused to pay because they never told us it'd cost money. They threatened to send us to collections and we then told 'em off after we called the BBB and they sided with us. (Yes, the BBB actually didnt' side with the business.)
They demanded an outrageous amount of money for better service
Because mom would always suck down all the bandwidth and every time she tried to screen-share at all, the quality of the call would go to crap. So she asked CenturyLink if they had a better service. They said that if we wanted a better service than we already had, it'd cost about an extra $300 a month.
THREE HUNDRED FREAKING DOLLARS A MONTH?!? Who the heck pays that much?!? I don't even think BUSINESSES pay that much for internet!! That BETTER have been some kind of glitch or something but mom was told, by a person, that they'd have to pay an extra $300 a month if we wanted better internet. WTF, if we're paying THAT much, we better be able to connect to the internet during a power outage! Mom told them no so we'll have to deal with that shitty internet. -_-;
so it looks like w'ell ahve to go back to Comcast...and you all know Comcast spends about as much on Customer Service as you'd spend to get a Twix bar at a vending machine.
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