"I'm writing a letter!!!!!"

[Giggle Goose]

This is regarding a "Sighting," but it also regards SCs in general so I put it here.

I was in line getting a magazine at the LAX airport terminal and this lady is behind me yelling (literally) to someone on her cell phone about how the service at "X" airline was so "unbelievably bad," and then she told them "I'm writing a letter!"

I don't know much about the situation, only what I heard from the unnecessarily loud phone conversation. (I think if it's THAT loud, they shouldn't get mad when other people hear it). But she got all angry when a couple of people in line starting snickering after she said "I'm writing a letter.' I've heard it many times before. IMO this is just a last-ditch effort by SCs to whine about their problems and get something for free. There's something so ridiculous about it that I just can't get over.

[Kara]

I love customers who threaten to write a letter. There's a reason we all have trash bins at our desks

This woman yesterday said she was going to write a letter to the company and get the credit she thought she deserved for some absurd reason (I wasn't even paying much attention to her. I was more focused on playing gameboy). She asked if talking to my supervisor would get her anywhere, and I informed her that it would not. She said that was fine, she would go "over our heads" and write a letter to corporate. And she was going to mention me by name, as well as the other 5 reps who wouldn't give in to her whining, and we would all realize what a huge mistake we had made. But we were forcing her to do this to us, so we would have to deal with the consequences.

ME: Yeah, uh huh, ok, yeah, mm hmm, right, go right ahead (shut up would you? I'm trying to kill this boss and you're breaking my concentration)

[katie kaboom]

ha ha, well i guess we'll be seeing her on PFB soon.

[Shironu-Akaineko]

I'm surprised some of them know how to write.
From the stories in here, it's obvious they don't know how to count, but writing? That includes owning a pencil and some paper.

Wow.

[BookstoreEscapee]

I'm surprised some of them know how to write.
From the stories in here, it's obvious they don't know how to count, but writing? That includes owning a pencil and some paper.

Wow.

it also means handling something sharp...hope they don'y put an eye out...!

[Shironu-Akaineko]

it also means handling something sharp...hope they don'y put an eye out...!

Shut up my father died that way.
Hehehehe, naw, but he did almost poke an eye out brushing his teeth. He's too strong, so he brushes his teeth so hard, the toothbrush snapped and almost poked his eye out.

Mom says if he keeps getting into stupid accidents, they'll arrest her for battery.

[TNT]

Actually, it's been my experience that the best way to get action is writing a letter to corporate. Not a call, not an email, not a fax -- but an actual USPS-delivered envelope. It's gotten me results when all else failed from a bunch of places, including IBM (and the Governor of Pennsylvania).

While I'm thinking about it, it also goes the other way. At every place I've worked, the managers ranked mailed compliments about employees far higher than phoned or emailed ones.

[Shironu-Akaineko]

Actually, it's been my experience that the best way to get action is writing a letter to corporate.

Yes, when you are an intelligent person with a legitimate request that makes sense, it works.

When you're writing to corporate because an ice cube was missing from your Diet Dr. Peppers and refused that the waiter add more ice, then we've got a lil priority problem here.

[TNT]

Yes, when you are an intelligent person with a legitimate request that makes sense, it works.

True enough. I once worked in the correspondence department of a mail order book club... which presumably meant I was dealing with the literate section of the public.

Hah! My days were spent looking at scrawled collections of words wandering aimlessly around in search of an idea. Almost all of them could have been answered with a simple form letter: "Thank you for your recent letter. We've not the dimmest idea what you're getting at, but we appreciate that you took the time to write to us."

[rvdammit]

... and then she told them "I'm writing a letter!"

Which one? If you're using English you got 26 to choose from

[BookstoreEscapee]

Which one? If you're using English you got 26 to choose from

A! no Q! no, wait, I want to do it in Spanish...enyay! (I don't know how to make it do a tilde over the N)

[Giggle Goose]

no, wait, I want to do it in Spanish...enyay! (I don't know how to make it do a tilde over the N)

Try the character map....ñ. You have to know these things if you minor in Spanish

[tollbaby]

This woman yesterday said she was going to write a letter to the company and get the credit she thought she deserved for some absurd reason (I wasn't even paying much attention to her. I was more focused on playing gameboy).

Maybe I'm overreacting, but this kind of thing really bothers me. *shouldn't* you be paying attention to the client on the phone instead of playing with your gameboy??

[Becks]

Which one? If you're using English you got 26 to choose from

Damn, beat me to it. Foreign letters are more fun. Blow peoples' minds and use the Turkish i WITHOUT the dot.

[XCashier]

I was in line getting a magazine at the LAX airport terminal and this lady is behind me yelling (literally) to someone on her cell phone about how the service at "X" airline was so "unbelievably bad," and then she told them "I'm writing a letter!"

"Don't forget to sharpen your crayon!"

Maybe she did have a legitimate complaint, but throwing a loud screaming fit like a spoiled toddler isn't going to win her any support.