I get that being on a pension means being on a budget. I also get that it's not easy to pay for things. I will also accept being asked if I will give a discount for pensioners.
What I won't accept is once being told that we don't provide discounts, being told I'm being one of the following: unfair, asshole, rip-off.
I got that in one sentence today.
SC: "I'm on a pension, do you do any discounts for that?"
Me: "Sorry, but I keep the prices as low as I can so everyone benefits. It's not feasible for me to further discount my work."
SC: "That is such bullshit. It's so unfair that you would be such an asshole and rip me off like that!"
At that point, I then went in to mental "uh-huh" mode. Basically, that's repeat what I stated and try to get payment.
Don't get me wrong, if it was a large value job, then I would possibly consider discounting, if they were generally nice throughout the time I was there. But hell if I am discounting a $100 job and losing money, especially when this particular customer took pride in following me EVERYWHERE and watching everything, including what I was doing out in my vehicle.
What I won't accept is once being told that we don't provide discounts, being told I'm being one of the following: unfair, asshole, rip-off.
I got that in one sentence today.
SC: "I'm on a pension, do you do any discounts for that?"
Me: "Sorry, but I keep the prices as low as I can so everyone benefits. It's not feasible for me to further discount my work."
SC: "That is such bullshit. It's so unfair that you would be such an asshole and rip me off like that!"
At that point, I then went in to mental "uh-huh" mode. Basically, that's repeat what I stated and try to get payment.
Don't get me wrong, if it was a large value job, then I would possibly consider discounting, if they were generally nice throughout the time I was there. But hell if I am discounting a $100 job and losing money, especially when this particular customer took pride in following me EVERYWHERE and watching everything, including what I was doing out in my vehicle.
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